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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,561 Reviews

2,561 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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June 01, 2020

Fell short Great price on tires...poor on service had to return 3 times to get problem resolved. Bought two vehicles was not impressed with the experience. More

by BLDRGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elisha Lone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very disappointed to hear that you had multiple negative experiences with us here at Boucher. Unfortunately, we are unable to find your information in our system to contact you directly. At your earliest convenience, please reach out to our Service Manager, Sean Tompkins, at 608-754-5511, so we can learn more about your specific situation and make things right.

May 31, 2020

They took great care of me and my truck and my wife's van. Sean Tompkins and Elisha are great! I really appreciate it. Thanks,Jeremy More

by JEREMIAH.TJ
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Jeremiah, thanks for the great feedback! Please let us know if there's anything else we can help you with!

May 30, 2020

Service department is very helpful and friendly. They took a scary situation for me and turned into a not so scary one.thanks for the help More

by MIMOSTTR
Recommend Dealer
Yes
Employees Worked With
Ben Stewart
Jun 05, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We appreciate you taking the time to write this review! We are glad we were able to take care of all your automotive needs!

May 26, 2020

great place to work with highly recommended. we have all our body work repairs done here. quality work and quick turnarounds. i would highly recommend they to anyone looking for auto repairs. tha More

by bmathews0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Romans
Jun 05, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the 5-stars!

May 24, 2020

everyone was very helpful and nice everyone was helpful, nice and honest about taking care of my car and telling me about my car. Not trying to sell me something that I didn't need. I More

by JEANMEEHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter, Ben Stewart
Jun 09, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for the kind review!

May 21, 2020

Always fast and friendly service when you are there. But when calling to speak to a service advisor it can take a long time for them to answer calls. More

by FOXJO
Recommend Dealer
Yes
Employees Worked With
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Chesborro, Randy Seichter, Ben Stewart
Jun 05, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We appreciate your feedback and review, thank you!

May 19, 2020

Awesome Service Scheduled an oil change and was in and out in less than 30 minutes. My tech was Ben, and he was right there to greet me and keep me updated. He went More

by pdlaurent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stewart
May 20, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing!

May 15, 2020

Any business that I have conducted with the dealer, has been proffesional and all service related work has been performed in a timely manner. I have dealt with Sean and Ben, and Elisha they have been a ple More

by PWPALMER35
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Stewart
May 18, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the awesome review! We appreciate your business and look forward to your next visit!

May 15, 2020

All went well with car maintenance check. Everyone was on time, efficient, and courteous. I was given a written report of my car status. car was protected with plastic on the steering wheel, seat, and floor. More

by MAXSONLP
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to write this awesome review! We are glad you were taken care of here at Boucher!

May 11, 2020

The service was awesome my battery died on my mustang! My salesman Dale Karolczak came out jumped the car and then the service department replaced the battery even though they were short handed! Thanks so mu More

by Joyce
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Stewart
May 20, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Joyce, thank you for sharing! It was our pleasure!

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