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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,640 Reviews
Call Service Center (608) 607-3724

2,640 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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March 22, 2025

Awesome to deal with. Extremely personable, easy to work with, and my go to for any future appointments. More

by kaylorsauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Sean and our team. Please don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

March 22, 2025

The service guys were very helpful and quick to solve my problem. I was very impressed with how well they handled my problem. Super! More

by threexgregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

March 22, 2025

Tim helped me figure out an issue with my car and the turn around time to was great More

by Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Chesebro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Marie, thank you for your business and this review. We're happy to hear Tim and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

March 22, 2025

We had a very pleasant experience and wasn't pressured. Everyone took their time and cared about our needs. More

by quelesmom
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

March 22, 2025

Courteous staff. Nice facilities. Great price with the service coupons. Service preform well and very timely. More

by 523MTK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! Tim, Brian, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

March 22, 2025

Customer service is excellent! ! I highly recommend gordie. My service writer Elisha was the best. More

by cmsnyder1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Elisha here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

March 22, 2025

Service department tries to gouge customers by overselling stuff that doesn't need to be done to your vehicle. Also don't honor online discounts More

by Joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Beran
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Joel, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sean Tompkins Service Manager 608-754-5511

March 22, 2025

Great communication throughout the entire process. Very satisfied with the service and Jeff’s help with everything More

by LSCHMECKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

March 22, 2025

Very informative and got the service that was expected. Will refer to them again. Out standing service. More

by stanley40356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, Stanley, and for taking the time to leave us this wonderful feedback! Sean Tompkins Service Manager 608-754-5511

March 22, 2025

It should not take over two hours for a scheduled oil change. Very disappointing when you have an appointment. More

by ANDREWMELLOCHW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, Andrew, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sean Tompkins Service Manager 608-754-5511

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