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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,517 Reviews
Call Service Center (608) 607-3724

2,517 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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May 15, 2025

Edgar was prepared for my visit and explained everything to me. He was very courteous and I would be happy to have him work with me again! More

by MONROE15736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

May 15, 2025

We bought new Katie helped us find the one we wanted Awesome ford explorer st More

by BIGEDSAUDIO
Recommend Dealer
Yes
Employees Worked With
Katie
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May 15, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

May 15, 2025

When I bought my car outside of the city, I debated whether to have it serviced here or in Madison. So far, I’ve been really happy with the service here in Janesville. More

by donadondiego
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Gerber
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May 15, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

May 14, 2025

My cars Service was great and the staff was friendly and professional!! Thank you to the great team at ford! More

by RUTZMORGAN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

May 14, 2025

Fantastic service from the moment I pulled in! Service garage is neat, clean and super organized! Edgar was very professional and knowledgeable. I would highly recommend this dealership. More

by Jamesgo67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

May 13, 2025

Well other than getting Delayed from wrong Transmission and my missing floor mat. Things were for most part alright other than being a bit high price wise good. Didn't understand the freight charge of 200 More

by CANCERMAN65
Recommend Dealer
Yes
Employees Worked With
Jacob timm
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May 14, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sean Tompkins Service Manager 608-754-5511

May 15, 2025 -

CANCERMAN65 responded

Sure, that would be fine.

May 15, 2025 -

CANCERMAN65 responded

That would be much appreciated.

May 13, 2025

The people who worked there were extremely nice! And one person was really nice her name was Lynda. Thank you so much! More

by Jessig473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda batty
Report | Print
May 13, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

May 13, 2025

Waited 1. 5 hours for an oil change. Had to go ask about my car and amazingly they had just finished. I think they forgot me. If it takes that long I will have More

by CHARFJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Delgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sean Tompkins Service Manager 608-754-5511

May 13, 2025

Jeff was great explaining things to my teenage daughter and making sure her visit went smooth! More

by 2WHEELCRUZIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

May 13, 2025

Very Professional Polite Listen to any complaints and try to resolve them as quickly as possible More

by DCJANESVILLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Timm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

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