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Gordie Boucher Ford Lincoln of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.7
2,621 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3021 W Washington St

West Bend, WI

53095

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Showing 2,621 reviews

April 08, 2026

John was phenomenal to work with and made everything seamless I will take my truck to John again hands down More

by Nicksmieja80
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
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Apr 08, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s wonderful to hear John provided such seamless service for your Ford. We’re grateful for your trust and look forward to working with you again whenever your truck needs attention. Joe Hohmann Service Manager 262-338-3379

April 08, 2026

I came in for a recall, and he called me to tell me that something else should be done to my car which was needed so he had great communication and excellent service was there More

by Dcw1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing your experience. We’re glad our team reached out with clear guidance on the additional work and kept you informed throughout the recall process. It’s rewarding to know our communication and service met your expectations on your Ford Escape. Joe Hohmann Service Manager 262-338-3379

April 07, 2026

Always helpful and friendly. I always wait for my car, waiting area is very nice. Thanks. More

by DWOLF7579
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
Report | Print
Apr 07, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad our team’s friendly and helpful service and the comfortable waiting area made your visit pleasant. Thank you for trusting us with your Ford’s care. We appreciate your feedback! Joe Hohmann Service Manager 262-338-3379

April 05, 2026

The dealership was good , service was not acceptable They replaced the front bulbs and one already doesn't work. More

by Brianandsharontruss
Recommend Dealer
No
Employees Worked With
Idk. They replaced both front light bulbs and 1 already doesn't work.
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Apr 09, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Hohmann Service Manager 262-338-3379

Apr 09, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Hohmann Service Manager 262-338-3379

April 03, 2026

Very welcoming and helpful staff. Took very good care of my vehicle. Highly recommend the service team. More

by Elm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Hebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Dewey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua is the one that helped me out! great service
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Apr 03, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for recommending our service team. We’re happy they welcomed you and took great care of your BMW 330, and we look forward to assisting you again. Joe Hohmann Service Manager 262-338-3379

March 31, 2026

Great, I will be back again I had a great experience and will happily be back with my personal Lincoln for service, I appreciate the full transparency More

by Kanderson31
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
Report | Print
Mar 31, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad the clear communication during your Lincoln service made your visit enjoyable. Thank you for your kind words and for choosing us. We look forward to welcoming you back. Joe Hohmann Service Manager 262-338-3379

March 28, 2026

Very good,very professional and all customer oriented. Great job, awesome timing I would recommend the service department. More

by DBEANRR
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Wilson
Report | Print
Mar 29, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

March 26, 2026

Fast quality service. They know what they are doing. Best experience at a dealership so far More

by bahesse1313
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Wilson
Report | Print
Mar 26, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate you highlighting the fast, quality service on your Ford F-150. It’s rewarding to know our technicians, led by Jacob, were able to make it such a positive experience. We look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

March 25, 2026

Everyone is very friendly, helpful and easy to work with! I enjoy receiving services here! More

by Alquevy
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Wilson
Report | Print
Mar 25, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to hear our team was friendly and made servicing your Ford Explorer easy. Thank you for the kind feedback, and we look forward to assisting you again. Joe Hohmann Service Manager 262-338-3379

March 25, 2026

I was taken care of the entire time. Rental car and John worked with my insurance and car warranty providers to fix my car. He went above and beyond multiple times More

by andrea.mclaughlin
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
Report | Print
Mar 25, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re thrilled you had a 5-star experience. Our team arranged a rental car and worked with your insurance and warranty providers on your Lincoln service, and John went above and beyond. Joe Hohmann Service Manager 262-338-3379

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