Gordie Boucher Ford Lincoln of West Bend

The service technician was friendly, thorough, and clearly explained things to me. Answered my questions. clearly explained things to me. Answered my questions. More

They tried to rip me off. I had an oil change and they said my alignment was off. I needed sway bars front/back then alignment. This is not true, i had the alignment done 3,50 I had an oil change and they said my alignment was off. I needed sway bars front/back then alignment. This is not true, i had the alignment done 3,500 miles ago and the sway bars are fine. You don't need an alignment with sway bars. Monica could not answer my questions. Poor. More

Awesome and fast Taken care of well and fast turn around time Would recommend to others time Would recommend to others More

My experience is always great, that's why we always come back. Everyone is helpful, especially John Z back. Everyone is helpful, especially John Z More

Great Dealership was clean. Everyone was nice and helpful. Great service department Was a great experience. Will be back. Everyone was nice and helpful. Great service department Was a great experience. Will be back. More

Everyone was very friendly including the guy who moved my vehicle Ken! Monica was also very professional and answered all my questions vehicle Ken! Monica was also very professional and answered all my questions More

$2000 for a taillight is unacceptable Very unhappy this is the best Ford can do is the best Ford can do More

Professional service. Checked out a problem with the car. Explained what needed to be done and gave me an immediate quote. Will return to fix problem shortly. Checked out a problem with the car. Explained what needed to be done and gave me an immediate quote. Will return to fix problem shortly. More

I have been using the Boucher service department for years. I continue to get great service and communication. years. I continue to get great service and communication. More

Jacob in Service is UNBELIEVABLE! So helpful and very good at speaking with people in person and over the phone. His communication was phenomenal in regards to letting me know what to So helpful and very good at speaking with people in person and over the phone. His communication was phenomenal in regards to letting me know what to initially expect, other things that were found during inspection, and ultimately in the timing of getting my truck back. He gets a 10 in my book. Even though Ford is losing a ton of respect and customers in the auto world due to their xxxxtier and xxxxtier production and um-teen recalls on everything under the sun, it's people like him that show there is still people that care alot about working and being unbelievably professional and helpful. I have never been anything other than a Ford guy, currently have 6 of them for my wife, my kids, and myself. My dad had all Fords as I was growing up, both for racing, family trucks, and work trucks. Those were the good ol days when Ford cared and made quality vehicles. Now, you honestly can't tell me that Ford is happy and accepts the crap they're putting out. Honestly, I'd be embarrassed if I was a higher up and expect to be fired for all of this failure and customer let down. Sad times, but Jacob rocks and deserves a raise and/or promotion. As for me, let's just say when I need another truck, it's not automatic anymore. I will shop around and I told my friends, family, and coworkers to do the same. More