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Gordie Boucher Ford Lincoln of West Bend

West Bend, WI

4.7
2,387 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3021 W Washington St

West Bend, WI

53095

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Showing 2,387 reviews

January 17, 2023

Very efficient and friendly. Easy to schedule an appointment and drop off is quick. Didn’t need shuttle service but it is nice to have as an option. More

by KAYBEE385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Jan 18, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 17, 2023

I have had multiple vehicles in the past month. Angie and John were both great to work with and made things easy and painless. More

by janecke19781
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
Jan 18, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend.

January 17, 2023

Prompt professional service! They took care of all pending factory recalls. I definitely recommend Boucher! More

by COMISHRRL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

January 16, 2023

Best dealership around. Wouldn't go anywhere else to service my car or buy a car. More

by ahennes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 16, 2023

The people that work here are very nice and courteous, and the rep I was was fun to work with. More

by MEGZERO34
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moriah Parrish
Jan 17, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 15, 2023

Feels like you’re a priority until the sale is made and then all the problems you have with the vehicle (immediately) afterward don’t matter to them. More

by ERICA.PICHLER11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicholas Greenhalgh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moriah Parrish
Jan 18, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please reach out to Chris Flynn, General Manager 262-338-3379. We'd love to get to the bottom of this and turn things around for you.

January 14, 2023

We love our "used" new to us ford! Blake was super friendly and helped us find the car we liked! We test drove quite a few vehicles and finally one came in with a color we loved and wh More

by DONRACE
Recommend Dealer
Yes
Employees Worked With
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moriah Parrish, Blake Verken
Jan 15, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

It's fantastic to hear that Blake and our staff provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership!

January 13, 2023

Dealership is conveniently located and the sales and financing teams were very accommodating. Certified Lincoln dealerships are worth the extra time to find your perfect car. More

by JJ50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Zurakov, Zeke Heyse
Jan 15, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend!

January 13, 2023

Angie was great to work with. I appreciated the call before the day of my appointment confirming that the parts were in and we were ready to go. More

by pjpattonii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Jan 15, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

January 12, 2023

Had my Truck in for two things and nothing was completed. Had it in for def issue and they kept it outside and it was too cold work on. I had dropped it off night before. Explained my second issue 3 times More

by Hepnertodd
Workmanship
Recommend Dealer
No
Employees Worked With
No Name
Jan 15, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please reach out to Joe Hohmann, Service Manager 262-338-3379 to discuss this further.

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