Gordie Boucher Ford Lincoln of West Bend

Angie is my favorite service associate. Unfortunately for this visit a different associate helped with my case. When I was contacted with the quote for a repair I was only given the cost of Unfortunately for this visit a different associate helped with my case. When I was contacted with the quote for a repair I was only given the cost of the part instead of the part plus labor. I didn't realize this until I went to pick up my vehicle and the invoice was for over $200 more than my anticipated cost. It is very important when calling customers with quotes that the ENTIRE quote is provided to give the customer the chance to make a fully informed decision. More

Associates were very friendly, as well as knowing their jobs. I was treated with respect, and dignity Overall q pleasant experience. jobs. I was treated with respect, and dignity Overall q pleasant experience. More

Although the repairs to my truck were expensive, it appears to have been fixed correctly and is now running great! appears to have been fixed correctly and is now running great! More

Kayla was extremely helpful. Her expertise made our buying experience easy and less stressful. Thanks. Her expertise made our buying experience easy and less stressful. Thanks. More

Thank you for getting it fixed and back on the road. Thank you very much Thank you very much More

Our sales person Joey Brasted put in a lot of time finding the right car for us. Had a very good experience working with Joey. Joey was very through showing all the features on the new vehicle. Good finding the right car for us. Had a very good experience working with Joey. Joey was very through showing all the features on the new vehicle. Good job Joey, very satisfied. More

From start to finish. Service was perfection. We are so happy. Thank you so much. Service was perfection. We are so happy. Thank you so much. More

Good basic customer service. Had a minor issue and everything was taken care of satisfactorily. Had a minor issue and everything was taken care of satisfactorily. More

Worst dealership experience EVER! ! I bought a truck and only 1 week later it was stuck in my driveway in PARK. I called for service, they had no loaner vehicle or rental for 3 weeks. ! I bought a truck and only 1 week later it was stuck in my driveway in PARK. I called for service, they had no loaner vehicle or rental for 3 weeks. I spoke to a girl in service who had NO idea about the issue at hand and would not put a technician on the phone. Needless to say, I was upset about the situation as my $55,000 vehicle I just bought was my only transportation to work. How did they handle the situation? The girl in service that I talked to called the police as I was en route to drop my vehicle off for service! She LIED and said that she was threatened on the phone. I was told that they would not service my vehicle and that I had to remove it from the dealership property! I have always done business with Gordie Boucher without issue, even oil changes, UNTIL now. I did receive a phone call the next day from a manager apologizing on how the situation was handled and an offer to service my truck. I had already been forced to take it elsewhere with ALL the engine lights on. No thank you! So, when your vehicle becomes disabled and you have nothing else to drive, just KNOW, they don't care. Its all about making the money on the sale. NEVER AGAIN! They also claim that they record their phone calls but would not produce the phone call to prove what was said and what was NOT said. I'm fairly sure that anybody in a situation like that would be upset and as far as I know, nobody has been FIRED for blatantly LYING about a phone call and making a false police report. I don't ever write reviews, good or bad, but I wrote this one so that it doesn't happen to anybody else. Also, I found a rental car without issue on the same day (weird) and paid out of my pocket. Ford Motor Company is reimbursing me. More

The people at Gordie Boucher were able to help me in a timely fashion when I found myself in a situation where time was of the essence. timely fashion when I found myself in a situation where time was of the essence. More