Gordie Boucher Ford Lincoln of West Bend - Service Center

I am extremely disappointed in how my service went. I brought my 2015 Ford Explorer in knowing that the wheel bearing was bad and that it would be covered by my Zurich extended warranty. After you perfo brought my 2015 Ford Explorer in knowing that the wheel bearing was bad and that it would be covered by my Zurich extended warranty. After you performed the diagnostic test and confirmed that my wheel bearing was indeed bad, you called Zurich to start the warranty claim. It was then that Zurich said they would cover the wheel bearing and 1.2 hours in labor (based on nationally publicized guides. Kim told them they would need 3 hours due to corrosion concerns. Zurich agreed to give an additional 0.5 hours. It was at this time that Kim contacted me and we ultimately had a conversation where i was told that i would need to cover the difference between the 3 hours and the 1.7 hours at a cost to me of $200. I was also told that they would need to remove the knuckle to press out the bearing and perform an alignment. All of this is a complete scam!!!! It doesn't take 3 hours to change the wheel bearing. You absolutely DO NOT need to remove the knuckle and an alignment is not needed. This was an attempt to take advantage of the extended warranty and scam me out of money. I instructed Kim that i would be picking up the vehicle and to NOT perform any work. I was told that i would be responsible for paying the diagnostic fee (i already new what was wrong) because i declined the work. I declined the work due to being scammed. More

I have had nothing but excellent service at the West Bend dealership. The hours are great for me and I don’t have to wait very long for the service work to get done. dealership. The hours are great for me and I don’t have to wait very long for the service work to get done. More

Couldn try be happier with the service I get when I come out to Gordie Bouchea in West Bend. Everyone is so willing to help out. out to Gordie Bouchea in West Bend. Everyone is so willing to help out. More

Angie was awesome...repair was completed properly and delivered when promised. It won't take this unless I use 25 words so this is just fill delivered when promised. It won't take this unless I use 25 words so this is just fill More

Kim did a good job but had to mark her down for NO MASK while no one else seemed to have a problem wearing a mask. while no one else seemed to have a problem wearing a mask. More

Very satisfied with service and staff. Only question I Very satisfied with service and staff. Only question I had was when I read my print info regarding my service , it was noted that I declined service Very satisfied with service and staff. Only question I had was when I read my print info regarding my service , it was noted that I declined service for three items. I do not remember being notified of the items I declined. As I would have probably had them Done at that time. More

Barb Sauer in the Service department at Gordie Boucher Ford of West Bend understands what your vehicle needs, explains it to you and gets it repaired. Ford of West Bend understands what your vehicle needs, explains it to you and gets it repaired. More

Have never done business with this dealership and sincerely hope I never do again. Dealership lied about the status of my service and took the vehicle to a non-Ford provider to do the work. Was cha sincerely hope I never do again. Dealership lied about the status of my service and took the vehicle to a non-Ford provider to do the work. Was charged above the Ford website published installation cost. Incompetent and dishonest. More

Excellent Service always!!! They greet with smiles and uplifting energy. I was in for an oil change and they even took the time to wash my truck.. uplifting energy. I was in for an oil change and they even took the time to wash my truck.. More

For being the new girl. Angie really does a good job taking care and updating the customer! I really enjoyed driving the 2020 Lincoln Nautilus. taking care and updating the customer! I really enjoyed driving the 2020 Lincoln Nautilus. More