Kim Gonzales
Kim Gonzales at Gordie Boucher Ford Lincoln of West Bend

Kim Gonzales

Service Writer

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.9
109 Reviews
4.9

109 Reviews

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109 Reviews of Kim Gonzales

July 04, 2025

Dealership Rating
Employee Rating

My service rep was fantastic to work with and communicated well with the status of repairs More

by weber5022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 04, 2025

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Joe Hohmann Service Manager 262-338-3379

June 28, 2025

Dealership Rating
Employee Rating

Kim and Service was awesome! Made sure to listen well when I was explaining the issues I had and insured that what I wanted fixed was taken care of. She also made sure my service More

by BryanJenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

June 09, 2025

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Employee Rating

They were right on time. Theyvwere very pleasant. I got to watch the Brewers while I waited. More

by scottstern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Jun 09, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

June 08, 2025

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Great overall experience! car was in for a check engine light and they had the car back same day. Kim was a pleasure to work with! More

by formula381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

June 03, 2025

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Friendly service rep, also very helpful providing updates …. Service was completed ahead of time and professionally More

by Kimick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

April 12, 2021

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I’ve used Boucher for all of my service needs over the last 20 years. Always a great experience. Well done as always. Thank you! More

by KIMBERLY.GONZALES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Braun

Apr 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review, Kimberly!

April 08, 2021

Dealership Rating
Employee Rating

Service was OUTSTANDING AS USUAL .Mechanic TOM YOUNG ,has serviced my 2011, F250 Diesel Truck since I purchased it right from the factory. I always request TOM for my service work. He is an OUTSTANDING DIES More

by RBCKOGEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Braun , Angie Heyse, Barb Sauer

Apr 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review!

April 07, 2021

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Employee Rating

I have purchased several vehicles from Gordie Boucher of West Bend over the past years. Three years ago my wife and I moved to Tennessee. When I looked to replace my F-150 with a 2021 model I checked four More

by BRUCE564
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Flynn, Wayne Zarling, Dave Brooks , Ken Braun , Scott Feller, Stephanie Turner

Apr 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

We are thrilled you had a positive experience with us, Bruce!

April 06, 2021

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Employee Rating

Needs an increased focus on customer satisfaction which is sorely lacking especially in the service department- won’t be having anything done there in the future. More

by LARLYNMIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eugene Sanchez , Ken Braun , Barb Sauer

Apr 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

We are very disappointed to hear you had a negative experience with our Service Department. When you have the opportunity, please reach out to our Service Manager, Ken Braun, at 262-337-3379 so we can discuss this further with you. We hope to hear from you soon.

April 01, 2021

Dealership Rating
Employee Rating

Very good experience. We will be bring both vehicle there. We had issues with hiser Ford. Oil was leaking from the frame and was not cleaned. The service here was spot on and they took pride in taking More

by Jklugkonkel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Hohmann , Ken Braun , Neal Crass, Angie Heyse, Barb Sauer

Apr 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the positive review!

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