Kim Gonzales

"Always experience excellent service from the GBWB team...."

- mscanlan Verified Customer

Always experience excellent service from the GBWB team. Prompt check-in, great review of details and work to be performed, personal review of any items found on inspections, friendly staff, nice waiting area with snacks and water/coffee, and a ride home and back if I need to leave the vehicle. The workmanship is excellent and Ken is always helpful with any follow-ups. I have been a long-time customer - perhaps 20 years or more. It just keeps getting better and it was always great.

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"Great people to have working on your vehicle!!Great..."

- NEHRBASS Verified Customer

Great people to have working on your vehicle!! Great office gang also!! I have known several of them over the years, and always have had GREAT SERVICE!! THX Lorence!

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"Love coming in to Boucher Ford in West Bend, WI. It's..."

- Bubbles21 Verified Customer

Love coming in to Boucher Ford in West Bend, WI. It's like family there. I waited for my car during it's oil change & The Works! Even at this time during the Covid 19, everyone has masks on. I feel safe, so clean & they do great work on my vehicle.

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"I have been a customer since 2004 and have never had a..."

- PEDALRICH Verified Customer

I have been a customer since 2004 and have never had a negative experience. I worked in a dealership parts dept in my early years I saw some bad situations. Your service department has earned my trust. Keep up the good work.

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"Very friendly from the start. Service was done in an hour..."

- GRBRAUN32 Verified Customer

Very friendly from the start. Service was done in an hour which saved my day! I will definitely return to this location in the future.

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"Very friendly from the start. Service was done in an..."

- meineljulie987 Verified Customer

Very friendly from the start. Service was done in an hour which saved my day! I will definitely return to this location in the future.

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"Great Service! Kim Gonzales met all our needs and..."

- Erin R. Verified Customer

Great Service! Kim Gonzales met all our needs and surpassed our expectations! Our vehicle was clean and ready for pick up when promised. We will be back!

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"I am extremely disappointed in how my service went. I..."

- CRAIG.LEARMAN Verified Customer

I am extremely disappointed in how my service went. I brought my 2015 Ford Explorer in knowing that the wheel bearing was bad and that it would be covered by my Zurich extended warranty. After you performed the diagnostic test and confirmed that my wheel bearing was indeed bad, you called Zurich to start the warranty claim. It was then that Zurich said they would cover the wheel bearing and 1.2 hours in labor (based on nationally publicized guides. Kim told them they would need 3 hours due to corrosion concerns. Zurich agreed to give an additional 0.5 hours. It was at this time that Kim contacted me and we ultimately had a conversation where i was told that i would need to cover the difference between the 3 hours and the 1.7 hours at a cost to me of $200. I was also told that they would need to remove the knuckle to press out the bearing and perform an alignment. All of this is a complete scam!!!! It doesn't take 3 hours to change the wheel bearing. You absolutely DO NOT need to remove the knuckle and an alignment is not needed. This was an attempt to take advantage of the extended warranty and scam me out of money. I instructed Kim that i would be picking up the vehicle and to NOT perform any work. I was told that i would be responsible for paying the diagnostic fee (i already new what was wrong) because i declined the work. I declined the work due to being scammed.

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"Excellent interaction with your staff. Appointment was..."

- jbaasch Verified Customer

Excellent interaction with your staff. Appointment was easily arranged and transacted. Kim appropriately suggested future items of interest. Kim was very knowledgeable for the operation.

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Nice job Richard Love, this is my 3rd consecutive Truck that I've bought at your place and they have all be handled in a very nice manor. Thanks for your help I love my new Ranger.

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