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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,368 Reviews

1,368 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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January 22, 2020

Service Department try’s to address everyone issues with a personal approach Well done.January 20, 2020 will continue to use Dealers for future service More

by KMRUESCH
Recommend Dealer
Yes
Employees Worked With
Service
Jan 22, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this review! We appreciate your business and look forward to continuing to provide you with amazing service!

January 22, 2020

As usual, great service I’m very pleased to use Boucher’s service department. It’s always a pleasure to come there, because they are very welcoming, especially with coffee, More

by bobalty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Feller
Jan 22, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing your review to us and the community!

January 22, 2020

Very easy appointment. Shuttle service was great. The oil change, tire rotation, alignment and recall service all were great. I would recommend Gordie Boucher to family and friends. Answered all my question More

by BIERSACC
Recommend Dealer
Yes
Employees Worked With
Service department – Neil
Jan 27, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing this very thoughtful review!

January 21, 2020

Very good Never had a problem, always professional very nice people.i can always come in or call for help which is very nice to do. Thanks More

by WILLIEM1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Kuehl
Jan 22, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are happy to hear you appreciate the service Boucher prides itself in, Williem! We hope to see you again soon!

January 21, 2020

I went in for an oil change and tire rotation. Kim Gonzales took care of me and truly went above and beyond. It was amazing to receive such wonderful care. I have had bad luck with this location in th More

by JPALUCHNIAK
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Jan 22, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are so glad Kim was able to earn your business back and ensure you had positive experiences moving forward! We appreciate your business and taking the time to write this review!

January 20, 2020

Price is right for parts and labor BUT... They do a good job making repairs and feel that they are very upfront and honest. BUT.. I do not like the fact that every time you have a problem tha More

by Jim Ingman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Jan 22, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback. We really appreciate it.

January 20, 2020

My service rep, Kim, was awesome. Everything was completed in a timely manner. I am satisfied with the work that was done on my truck. More

by DONSELECTRIC
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Jan 22, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing!

January 17, 2020

Exceptional Service in Service Dept. Eric kept us up to date with the service report. Easy to contact and went over and above to recommend what was needed to repair our vehicle. More

by Chrislorrigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric in servicei
Jan 17, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

It is great to hear Eric went the extra mile for you. Thanks for sharing!

January 17, 2020

The work was performed to expectations. The only negative comment I have is that when I scheduled the appointment I was told it would take 3- hours. When I checked the vehicle in at 8:00am More

by MIKE.FRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angine Minor-Service Consultant
Jan 17, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are glad Angie was able to go the extra mile for you and perform the service to your vehicle in a timely manner! We hope to see you again, Mike!

January 17, 2020

Noise in front end We have had 4 appointments and the problem still exists. We replaced an upper control arm and 4 new tires. The chatter noise still is there. They s More

by moka
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Angelica Minor, service advisor
Jan 22, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very disappointed to hear about the situation you are describing. We are unable to find your name in our system but we would like the opportunity to make things right as soon as possible. Please reach out to our Service Manager, Ken Braun, at 262-338-3379. We hope to hear from you soon.

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