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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,364 Reviews

1,364 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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January 08, 2020

Always great service. Especially love my salesman, John Montag! Kim & Barb in service always fo an incredible job as well. I always recommend Boucher Ford! More

by BEACHBUMNETWORK
Recommend Dealer
Yes
Employees Worked With
John Montag
Jan 10, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

It is great to hear you have continuous great service here at Boucher! We appreciate you sharing your experience with us!

January 08, 2020

Great customer service. Very helpful answering my questions. I was very pleased with my complimentary car wash. Their customer lounge was very nice also! I don’t plan to go anywhere else. More

by tamara.livangood1
Recommend Dealer
Yes
Employees Worked With
John Montag
Jan 10, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Tamara, We put customer experience and satisfaction as our top priority and this review reaffirms the hard work we do every day! Thank you!

January 06, 2020

I was well taken care of The service manager Ken Braun and I sat down and discussed the problem with my 2009 Lincoln Navagator and its value. He assured me that after finding More

by gmargelofsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Braun
Jan 06, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback and review. We will be sure to share this with Ken!

January 03, 2020

The Works I can rely on good quality service every time with employees that work to make each service visit a good experience. It is always easy and fast for m More

by Dianne Wolfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Crass
Jan 03, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this exceptional review, Dianne!

January 03, 2020

Review ratings Great service and attention.. awesome refreshments.. I would recommend this place anytime . People are great and ready to help. I keep coming because More

by MARANATHA_19861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cant remember I'm horrible with name
Jan 03, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate your recommendation!

January 03, 2020

Oil Change I had my oil changed today. I was very satisfied with the fast and courteous service. Barb Sauer was nice to work with. Good Job. More

by JBUTZLAFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbra Sauer
Jan 03, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are thrilled to hear you were satisfied with your service today, John!

January 02, 2020

Oil Change Timely service, scheduled appointments are as planned with no waiting. I brought my puppy in this time as he needs to be socialized. Everyone was ki More

by ELIZABETH.DESMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing, Elizabeth!

January 01, 2020

Very good experience. Kim Gonzalez in service is awesome, Main reason we always return, Lincoln is always clean when returned. Need to work on Lincoln loaner program. We h More

by JWANTZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Usenet Sanchez
Jan 03, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for the shout out to Kim! We really appreciate your feedback as well.

January 01, 2020

Great service. Well my check engine light went on and I took it in . Did not have an appointment. They were very busy and did not have any opening, but they still More

by POOHBEAR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Behn
Jan 03, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We couldn't be happier to hear that our employees went the extra mile for you to check out your vehicle! Thank you for sharing.

January 01, 2020

Really long wait I came in for a simple replacement of a block heater cord. The appointment took 1:40 minutes, was told my truck was around the corner and couldn’t fin More

by billyjbrandenburg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service
Jan 03, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are sorry you are unhappy with your service experience at Boucher, Billy. If you would like to discuss your recent visit with us in more depth, please contact our Service Manager, Ken Braun, at 262-338-3379.

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