Gordie Boucher Ford Lincoln of West Bend - Service Center

I went in for an oil change and tire rotation. Kim Gonzales took care of me and truly went above and beyond. It was amazing to receive such wonderful care. I have had bad luck with this location in th Gonzales took care of me and truly went above and beyond. It was amazing to receive such wonderful care. I have had bad luck with this location in the past when it comes to communication but Kim truly outshines the rest of the staff there. She was interested in her customers engaged well with me every step of the way. And she even went out of her way to clean up an issue I had with the sales department. Excellent customer care!! More

Very good Never had a problem, always professional very nice people.i can always come in or call for help which is very nice to do. Thanks Never had a problem, always professional very nice people.i can always come in or call for help which is very nice to do. Thanks More

Price is right for parts and labor BUT... They do a good job making repairs and feel that they are very upfront and honest. BUT.. I do not like the fact that every time you have a problem tha They do a good job making repairs and feel that they are very upfront and honest. BUT.. I do not like the fact that every time you have a problem that there is a diagnostic fee especially when you are telling them what is wrong. The price should be for labor and repair without a diagnostic fee if you know the problem. If your car is under warranty, this is a great place to go. If it is not, you might be able to save some money elsewhere if you know what is wrong. More

My service rep, Kim, was awesome. Everything was completed in a timely manner. I am satisfied with the work that was done on my truck. completed in a timely manner. I am satisfied with the work that was done on my truck. More

Exceptional Service in Service Dept. Eric kept us up to date with the service report. Easy to contact and went over and above to recommend what was needed to repair our vehicle. Eric kept us up to date with the service report. Easy to contact and went over and above to recommend what was needed to repair our vehicle. More

The work was performed to expectations. The only negative comment I have is that when I scheduled the appointment I was told it would take 3- hours. When I checked the vehicle in at 8:00am The only negative comment I have is that when I scheduled the appointment I was told it would take 3- hours. When I checked the vehicle in at 8:00am Angie informed me she wanted to keep it all day. We compromised and she had the job completed by approximately 1:00pm. Thank you Angie! More

Noise in front end We have had 4 appointments and the problem still exists. We replaced an upper control arm and 4 new tires. The chatter noise still is there. They s We have had 4 appointments and the problem still exists. We replaced an upper control arm and 4 new tires. The chatter noise still is there. They said that was the problem. More

Great service. Thanks for the little extra effort! I can’t remember her name but she is my go to girl! Survey is not fun. can’t remember her name but she is my go to girl! Survey is not fun. More

Fast easy drop off and pick up Employees at Gordie Boucher have been friendly and helpful with us since we have purchased our Edge. They have outstanding customer service skills! Th Employees at Gordie Boucher have been friendly and helpful with us since we have purchased our Edge. They have outstanding customer service skills! Thank you Corey Weathers and service team! More