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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,371 Reviews

1,371 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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April 10, 2023

They got me in on time. It was quick. The people were friendly and the waiting area is great! More

by RNMARLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 07, 2023

They went above and beyond by allowing our car to stay inside overnight and got the work done in a timely manner. Very friendly and helpful towards us. More

by KWIGGYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse, Barb Sauer
Apr 08, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come!

April 07, 2023

Dealer is fine. Waiting rooms are always clean&.staff efficient and nice. I trust the maintaince people to do the repairs well More

by JANIEM99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moriah Parrish
Apr 08, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 06, 2023

Great service. Will return for any service needed. Explained what needed to be done and what the cost would be. More

by rmdins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Apr 06, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 05, 2023

Once again your parts dept rocked it! As always a great experience at this delaership. More

by JWAIER1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jason, Angie Heyse
Apr 06, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

April 04, 2023

Excellent service, as usual. Angie does a great job checking in, looking for issues, helping with quotes, explaining service, etc. She really goes the extra mile to help make i More

by mscanlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Apr 04, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad Angie and the team were able to help, and we hope to see you again!

April 03, 2023

Sales experience was 5 Star. If you're in the market for off road anything, Amanda is really experienced! It was a pleasure doing business with the sales and finance department. More

by RBURDEN414
Recommend Dealer
Yes
Employees Worked With
Amanda Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse
Apr 04, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear Amanda was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 31, 2023

Monica is very helpful and keeps me informed where they are at on my truck. More

by ALMFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
Apr 01, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend.

March 31, 2023

It’s sad when I park my truck in my garage and then find oil dripped on my floor. The service people were friendly but the mechanics need to do a cleaner job before sending the vehicle home. More

by ACSCHMOLDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
Apr 01, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy so we apologize for the less than spectacular service. We will share your comments with the team.

March 31, 2023

Wasn’t happy when I arrived for service and discovered that the wrong part had been ordered. But the service manager provided a complimentary oil change and tire rotation for our inconvenience in keeping More

by ROEVER
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
Apr 01, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Quality customer service is always our number one priority, and we're happy to have turned the situation around for you. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come!

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