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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,356 Reviews
Call Service Center (262) 346-9894

1,356 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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November 10, 2022

Jacob was very helpful and worked with us for the repair and coordinated picking up the car. More

by jmikul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jacob
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Nov 10, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

November 10, 2022

Speedy and great service. Customer lounge was nice and clean as well. Overall good experience More

by Foysenicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Nicole, for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

November 09, 2022

John in service is good and efficient and made time for my car to get looked at More

by Itsame!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else.

November 07, 2022

Everything was done as promised. All the team was very nice and knowledgeable. We were glad to have done in one day. More

by KLCHEEK58
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
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Nov 07, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

November 04, 2022

It took a bit longer than expected, but my customer service representative was great and keep me in the loop. And, all covered under warranty. I'll be back! More

by Super Duty
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Nov 06, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. Angie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend.

November 03, 2022

The services performed (new tires, transmission flush, and wheel alignment) were adequate; however, the customer service was not. A whole day required for these services? Not good. Forgetting to call me w More

by PETERKRUSCHEL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Zieja
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Peter, We're sorry that you didn't have a satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team, please give us a call to discuss further Thank you for your time, and hopefully, we can get to the bottom of this.

November 01, 2022

Customer service is excellent. I look forward to every visit. Service department is the best. More

by DANIELTRAINORART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Nov 01, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 31, 2022

I am a man of few words: Excellent service. On time. Within the estimated cost. More

by jpclark54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Oct 31, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Angie met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come!

October 28, 2022

This was an easy check in process and a quick and thorough service experience. They were friendly and welcoming. More

by JOANIE311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Joanie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come!

October 27, 2022

Angie did a great job of listening to my concerns and really went the extra mile to make sure that things were taken care off. More

by NICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Oct 28, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks, Nick, for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

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