Gordie Boucher Ford Lincoln of West Bend - Service Center

Very understanding with me not knowing anything about the car buying process. They found the perfect car for me and at a reasonable price. car buying process. They found the perfect car for me and at a reasonable price. More

John Z. was so easy to deal with in service. I was greeted immediately (with a smile). He knew what work had been scheduled for my vehicle , was aware that was so easy to deal with in service. I was greeted immediately (with a smile). He knew what work had been scheduled for my vehicle , was aware that we had added recall work after the original appointment was made, everything was done in a timely manner, and my car came back washed! Thanks John More

They were very friendly and helpful. , and always do a great job. Wish it was warmer out so I could of taken advantage of the free car wash. , and always do a great job. Wish it was warmer out so I could of taken advantage of the free car wash. More

Great dependable service on my ford raptor. Service advisor and technician were very helpful at letting me know everything wrong with my vehicle and getting all the work finished properly and q Service advisor and technician were very helpful at letting me know everything wrong with my vehicle and getting all the work finished properly and quickly! Will come back for my next service! More

Monica was very accommodating, working with my schedule. The shuttle driver was very friendly. The services I requested were completed. The shuttle driver was very friendly. The services I requested were completed. More

John was very friendly as always. I was however disappointed with a few things. When I called to schedule the service we discussed the repair to the sun visor and what I wanted done I was however disappointed with a few things. When I called to schedule the service we discussed the repair to the sun visor and what I wanted done if it couldn’t be fixed. John needed to be reminded of the need for t hi is items repair upon my arrival. Additionally, I scheduled an early appointment so I could get the car back at a reasonable time that day. Service was scheduled for 8:00am, and I had to call for an update when I hadn’t heard from anyone by 2:30 that afternoon. I was told it had just been finished, I asked what took so long and was told they needed to finish a car from the day before, prior to starting mine. This is a complete disrespect for my time, as that is exactly the reason I schedule an appointment, y the previous days delays are not my issue, but they turned out to be! I asked John what came if the visor and he was not knowledgeable about the situation and needed to consult with the technician; I waited another 45 minutes for a call back with an update. I had also requested an oil change which I realized after leaving had not been done…very disappointing, as I will now have to schedule ANOTHER appointment so this can be completed. John was also unfamiliar with financing options which was very disappointing as I’ve never had service performed on my car without an option being offered for payment. Apparently my Ford issued service card is no longer valid, but I was given limited assistance in arranging another option. Finally…I don’t know who’s in charge of the cashier window, but the woman that processed my credit card transaction, needs swift attention, correction, and possibly assistance finding a new career because she was AWFUL! She did not greet me, did not smile (in fact she glared at me which was very uncomfortable!), she NEVER thanked me, or said anything to me in fact. I just dropped $1,700. at your establishment and you can’t muster a “Thank You”? Now, I have no words, because that’s completely unacceptable! In stark contrast, my concierge ride was Awesome! I was delighted by Andres awesome personality and gift of conversation. More

The dealership provided me with excellent and timely service. Service Consultant Angie Minor was knowledgeable and customer-focused in particular. service. Service Consultant Angie Minor was knowledgeable and customer-focused in particular. More

I bought my vehicle and a molding piece flew off and they fixed it. Consistent follow up and communication fixed it. Consistent follow up and communication More

John was very courteous and helpful in getting my car the maintenance needed and accommodating my work schedule with a complimentary rental! maintenance needed and accommodating my work schedule with a complimentary rental! More

Work was accomplished in a timely fashion, and explained well. I appreciated the ride home while the work was being done. This was a recall repair. well. I appreciated the ride home while the work was being done. This was a recall repair. More