Gordie Boucher Ford Lincoln of West Bend - Service Center

Dropped my car off on Thursday they did not know it was there even though I dropped off the keys personally and told them what stall it was in!!! So that costs me at least 2 or 4 extra days of rental!!! Th there even though I dropped off the keys personally and told them what stall it was in!!! So that costs me at least 2 or 4 extra days of rental!!! Then they did not start working on it right away! I had asked for an oil change which was never done even though I asked my rep three times for it!!! I had almost $4000 worth of work done on the car!! I also asked if they could move the spare tire from the backseat to the trunk I didn’t think that was too much to ask considering how much my bill was and how long they had my car!!! It costs me $1200 for a rental car!! They could not give me a loaner???? Was not happy at all with the service I received!! Hopefully the repairs were done correctly!!! The least they could have offered is to pay for the 4 extra days that I had to rent the car!!! More

Purchased a used vehicle on 8/12 with Ford’s Blue Oval certification plus an extended ford warranty. The vehicle sync is not working we’ve had it in for service four times and we are told that we have to certification plus an extended ford warranty. The vehicle sync is not working we’ve had it in for service four times and we are told that we have to use our extended warranty to have it fixed including our $100 deductible. Paperwork has not been punched (missing) so we dit in limbo waiting. We were told that the part will not be ordered until our paperwork is punched. More

Made sure issues were resolved, easy to work with. Service manager and service writers were great to work with Service manager and service writers were great to work with More

Very good customer service. I've always been pleased on how I'm treated. Always clear on what work needs to be done. I've always been pleased on how I'm treated. Always clear on what work needs to be done. More

Unfortunately, I will not be coming back if I can help it. I scheduled an oil change appointment and I waited 3 hours! And I was told I need new brakes, but no shuttles or loaners were provided. I had bee it. I scheduled an oil change appointment and I waited 3 hours! And I was told I need new brakes, but no shuttles or loaners were provided. I had been a loyal customer, but that kind of service is unacceptable. More

Boucher always treats me well. The made an error and responded positively and made it right by me. I appreciated that. Mistakes happen, and they responded accordingly and I applaud The made an error and responded positively and made it right by me. I appreciated that. Mistakes happen, and they responded accordingly and I applaud them. Thank you More

First a service rep. Took my keys on Thursday and told no one! I called on Monday and they finally started looking at my car. Was told that the parts were in and could p Took my keys on Thursday and told no one! I called on Monday and they finally started looking at my car. Was told that the parts were in and could possibly pick my car up Thursday. Well the parts were not there just came in on Thursday!! So now because of the holiday might be able to pick it up on Tuesday! All this time I have had to rent a car because the service department told me that they do not give out loaners!! I have had a loaner before when my car was kept over night!! I am not happy!! I am hoping that the repairs are better than the service!!! More

Staff was friendly and helpful in setting up the appointment for the recall notices I received appointment for the recall notices I received More

Service completed in a timely manner. Appreciated the shuttle service. Care of my vehicle was great! :) Appreciated the shuttle service. Care of my vehicle was great! :) More

I purchased the truck from you paid for an extended maintenance plan and you charged me to put nitrogen in my tires. Both Dodge and Chevy doesn't charge for that service. Very disappointing. maintenance plan and you charged me to put nitrogen in my tires. Both Dodge and Chevy doesn't charge for that service. Very disappointing. More