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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,349 Reviews

1,349 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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July 12, 2022

The repairs were quick and efficient. The service was superb. Thanks to everyone involved. We will be back. More

by john.brenner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Aug 16, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

It was our pleasure John! If you are ever in need of our service again please don't think twice about coming back to us.

July 12, 2022

They were polite and professional. The work was done in a timely manner and most importantly it was done correctly. More

by wsch22@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for taking the time to write a review about our business!

July 11, 2022

Thank you very much for replacing the air compressor that failed. We now have air conditioning much appreciated to your service tech's who determine what failed and how to replace the parts and belt More

by cjlahtida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
Aug 16, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for the five-star rating! We value our customers and hope to see you again in the future!

July 11, 2022

The recall process went quicker than I thought. Thank you John. Hopefully this is the 3rd and final recall. More

by ghelmbrecht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
Aug 16, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the exceptional review!

July 11, 2022

I had my 2020 Ford Escape in for warranty work. Everything was done professionally and on time. More

by AWEDEMAYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for recommending us and taking the time to write this awesome review!

July 08, 2022

Had the works package, it took 1 and half hours. They also said my lug nuts were defective and should of been a recall. More

by GRILLING4FUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recall her name
Aug 31, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for taking the time to leave us a review. Please respond with your name and contact information so we can further discuss your visit with us. Our Service Manager, Joe Hohmann, can be reached at 262-338-3379. Take care.

Aug 31, 2022 -

GRILLING4FUN responded

Jim Walker 262-442-0774

July 08, 2022

Did everything they could to resolve mix up with appointments. Very friendly and helpful in getting it all fixed. More

by rmdins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Aug 16, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your review! We’ll make note of your feedback for future services!

July 08, 2022

Thanks to the professionalism and friendliness of the staff, it is always a great experience at GB West Bend More

by WQT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Aug 16, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

We put customer experience and satisfaction as our priority, and this review reaffirms the hard work we do every day!

July 07, 2022

Ridiculously expensive for brakepads and labor. We will not be returning for service of any kind. More

by LITTLEBEARWI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angie Heyse
Jul 19, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to leave us a review. All of our labor and factory parts are priced fairly and competitively. Please let us know if you have any more questions, 262-338-3379.

July 07, 2022

I have $19,000 miles on my 2019 MKC. I bought it with approximately 6,000 on it. I had two oil changes and tire rotation done at 5,000 intervals. At 19,000 miles I am told my tires ar More

by DFOCHS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joseph Hohmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to leave us a review. We appreciate you taking the time to speak with our Service Manager. Please let us know if there is anything we can do for you in the future. Take care.

Aug 31, 2022 -

DFOCHS responded

I will only have my warranty work done there, nothing else.

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