Gordie Boucher Ford of Kenosha

You folks continue to do a great job and go above and beyond. All of my new Ford Service and purchases have been done through you. You keep my machines together and running. beyond. All of my new Ford Service and purchases have been done through you. You keep my machines together and running. More

Service writer kept me informed of progress. Shouldn’t take 2 days to do an 8 hour repair. I understand it takes a technician to come up to speed on a repair, being a technician myself(retired). 2 to 3 da take 2 days to do an 8 hour repair. I understand it takes a technician to come up to speed on a repair, being a technician myself(retired). 2 to 3 days is a little excessive. Luckily I had other vehicles to take its place. How about a little compensation for inconvenience? Free oil change?? More

I don't write forced comments. Make this field optional. Make it mandatory with a minimum word count and you'll get just that much meaningless commentary. Make it mandatory with a minimum word count and you'll get just that much meaningless commentary. More

My experience was exceptional. Bradford handled my My experience was exceptional. Bradford handled my request for service by accommodating my schedule. Danny Rivera checked my vehicle in, followed s My experience was exceptional. Bradford handled my request for service by accommodating my schedule. Danny Rivera checked my vehicle in, followed service, and contacted me. And Sal runs the dealership in a phenomenal way. Best Regards More

Very nice experience in purchasing a new vehicle. The staff and facility is great and we are happy with our new Ford vehicle. We will return in the future. staff and facility is great and we are happy with our new Ford vehicle. We will return in the future. More

I came in Monday for an oil change and to check my roof racks to see if they needed to be repaired due to a recall. My appointment was at 9am. I said I would wait for my vehicle. Bradford said it might be racks to see if they needed to be repaired due to a recall. My appointment was at 9am. I said I would wait for my vehicle. Bradford said it might be a little bit, so he would call when it was done. I had my husband drive into Kenosha (25 min drive) and we went to breakfast and he dropped me back off at the dealership. At about 1145, I went into the service area to see approximately when my car would be done. It was at that time that Bradford told me that it wouldn’t be be done until after 5. I was not told that when I made the appointment or when I dropped off my vehicle. I had other obligations that day that I needed to reschedule due to this miscommunication. My daughter was able to drive into Kenosha (another 25 minute drive one way) to pick me up. I got the call that my car was done at about 415pm. Bradford let me know that the oil was changed and the tires were rotated and roof rack was completed. I drove to pickup my car, arrived about 615pm. The cashier told me my car was in the lot just outside. My car was a actually around the back of the building and to the left. There was tape still on the roof racks. The plastic was on the seat and the paper floor mat was down. The oil change sticker was on the dash. The oil life percentage was not reset. I went through the vehicle inspection report and my battery was not tested due to corrosion, and this was not communicated to me except by reading the report myself. All of these things may seem insignificant to you, but I just keep thinking, if my mother or father would come to your dealership, they would be treated the same way. They cannot climb on a ladder to remove the tape left on the roof racks. They aren’t able to figure out how to reset the oil life indicator. I expect better communication and customer service at a full service dealership. More

My battery died overnight and was able to get in right away. Mike explained everything to me, called me with the cost after checking out the car, work was done in a couple of hours and off Imwent away. Mike explained everything to me, called me with the cost after checking out the car, work was done in a couple of hours and off Imwent More

great experience with Donnie and everyone there at Boucher. couldnt be happier with my truck. great value overall and would recommend friends and family to try you. Boucher. couldnt be happier with my truck. great value overall and would recommend friends and family to try you. More

The service team explained what the service was and additional possible services needed for my vehicle. They were done in less than one hour with the oil change and inspections. additional possible services needed for my vehicle. They were done in less than one hour with the oil change and inspections. More

It was a pleasure to talk to the personal about a used car I was interested in. They went out of their way to find me the right one and to walk me me through the purchase process. No pressure, just friend car I was interested in. They went out of their way to find me the right one and to walk me me through the purchase process. No pressure, just friendly people who want to help as much as possible. A rare find in a dealership these days. Thank you. More