Gordie Boucher Ford of Kenosha

Just a weird experience First, let me say, I really love my new Edge Platinum. Its comfortable, and quiet! The sound system could use some more "bottom". It has 12 speakers First, let me say, I really love my new Edge Platinum. Its comfortable, and quiet! The sound system could use some more "bottom". It has 12 speakers, but sound quality needs help. The dealership did a good job in finding me the one I wanted and did do a dealer trade for it. When I came to pick up the car, it was sitting outside waiting for me. I grabbed the keys right away and took a look at it, and it looked like it was never cleaned up for delivery. I had to say something to the salesman about it, and I think it surprised him a little bit, but he did take it back into the shop to have them clean it again. Then there was no license plate bracket on the front of the car, which the salesman said he would take care of for me. Then we had issues getting plates for the vehicle at the dealership, though this was not a dealership issue, it was a Wisconsin issue, but they ended up giving me a temp registration when I took the car. The next day I got a call from the dealership saying they fixed the plate issue and to come get them. So a day or so later, I went in there, and the salesman was off that day, but we were able to find the plates through another salesman. He made me sign for them and handed me the plates, and said, have a nice day. Look, I know how to install license plates, but because there was no bracket on the front, I could not install the front one. SO, then I walked back into the parts department to ask about a front license plate bracket for my $47K Edge, and the parts guy really took care of me, he got the manager involved right away, and then he got one, walked me over to service, and asked the service guy to install this for me right away. The guy I dealt with in service could not have been any nicer to me! Very Very polite! I was just amazed by they way he handled this. So it took about 20 minutes to get this done, which was great. Then the next day, I get a call from the dealership saying that I have to bring the car back in to get a different set of plates for it, again, a Wisconsin issue I assume, but he did offer to give me a full tank of gas for my inconvenience. So, like I said, I am not sure quite how to rate this, because I have bought a ton of cars in my lifetime, but never had stuff like this happen to me. More

First Car Purchase Donnie Thomas was very helpful and energetic with helping myself and my family find the perfect car for me. Very informative and was always smiling an Donnie Thomas was very helpful and energetic with helping myself and my family find the perfect car for me. Very informative and was always smiling and telling jokes. Made my first car buying experience very fun and easy. More

purchased new Ford van Wade took an interest in us, by taking time to talk to us before the purchase. He helped my husband purchase the best vechile for my husbands needs. M Wade took an interest in us, by taking time to talk to us before the purchase. He helped my husband purchase the best vechile for my husbands needs. My husband is very happy with the parchase made. Thanks again. More

Problems in Service I booked an appointment 3 days in advance to get new tires. When I arrived at the appointed time I was checked in with their normal efficiency. 10 m I booked an appointment 3 days in advance to get new tires. When I arrived at the appointed time I was checked in with their normal efficiency. 10 minutes later I was informed that there had been a foul up on getting the tires and it would be 2 and a half hours before they would arrive. I had a book to read so I chose to stay. 4 hours later having finished my book I went outside to get some fresh air only to find my vehicle sitting outside. The work had been done but during the entire time no one had bothered to keep me informed as to the status of the work. The service manager was very apologetic but seemed more concerned with keeping me from writing about may experience than anything else. More

My second satisfying experience with Boucher Ford. Our first purchase was a Ford F-150 two years ago. The truck has proven to be everything promised. My next purchase was a Ford Explorer. I was so sat Our first purchase was a Ford F-150 two years ago. The truck has proven to be everything promised. My next purchase was a Ford Explorer. I was so satisfied with the first purchase that I had no qualms about purchasing another vehicle through this business. I was fortunate enough to have Wade Johnson as our salesman for both purchases. He very patiently went over every single detail of every bell and whistle!!! Wade even came in on his day off to make sure I was satisfied with my purchase. I hope the next time I need a car, Wade will be there to make the sale!!! More

Repeat Customers Between my son and I, we have purchased 4 cars from Tristen Cairo at Boucher Ford in Kenosha. Always a good experience and he's there to back you up w Between my son and I, we have purchased 4 cars from Tristen Cairo at Boucher Ford in Kenosha. Always a good experience and he's there to back you up when any problems or concerns. More

Open. Honest. Transparent. As a cynical, wary consumer with a history of bad experiences, especially with Chicago area dealer groups, I keep my guard up during the ENTIRE purcha As a cynical, wary consumer with a history of bad experiences, especially with Chicago area dealer groups, I keep my guard up during the ENTIRE purchase process. But the guys at Boucher in Kenosha (and by extension, the other Boucher location from which they got the car we finally bought), genuinely restored my faith in humanity. Would purchase from them again! More

Great service We recieved great service and honesty from This dealer as we purchased our new Ford F-150: I would highly recommend this dealer and their staff. We recieved great service and honesty from This dealer as we purchased our new Ford F-150: I would highly recommend this dealer and their staff. More

Great Experience Joe Kobriger was excellent to work with. Great service great price. Was a positive experience from the start. found what I was looking for and made th Joe Kobriger was excellent to work with. Great service great price. Was a positive experience from the start. found what I was looking for and made the whole experience fantastic! Willing and seeking to help. I would recommend and do business again gladly. More

Outstanding service We recently bought a used car from this delearship. We worked with Joe Kobriger and Sal Pappalardo. They were very fair and accommodating. We have We recently bought a used car from this delearship. We worked with Joe Kobriger and Sal Pappalardo. They were very fair and accommodating. We have never had such courteous and efficient service. We visited other dealers in our search for a used vehicle and they far surpassed any of them! More