Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Rebecca and our Fleet Service Team made your visit a pleasant one. Providing friendly, knowledgeable service and making every customer easy to work with is exactly what we strive for every day. Knowing you would choose us again is one of the highest compliments we can receive. We'll be sure to share your kind words with Rebecca and the entire Fleet Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. I'm sorry to hear your recent service experience did not meet your expectations. I understand how frustrating it is to be without your vehicle for an extended period, especially when you expected an oil change to be completed along with diagnosing the warning lights. I also apologize that our communication throughout the repair process fell short. Keeping our customers informed every step of the way is something we take seriously, and it's clear we missed the mark during your visit. I'd appreciate the opportunity to learn more about your experience and review what happened. Please email me directly at sal.pappalardo@boucher.com, and I'll personally look into your repair and discuss your concerns with Jessica and our Service Team. Thank you for bringing this to my attention, and I hope we have the opportunity to restore your confidence in Gordie Boucher Ford of Kenosha. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Matt and our Express Service Team provided courteous, efficient service and kept you informed with outstanding communication throughout your visit. We're also glad you found our digital vehicle inspection report helpful and appreciated the detailed inspection results. It's wonderful to know you enjoyed the fresh-baked cookies as well—it's those extra touches that help create the exceptional customer experience we strive to deliver every day. We'll be sure to share your kind words with Matt and the entire Express Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Ross and our Sales Team provided a true red-carpet experience and made your vehicle purchase easy from start to finish. Going the extra mile, delivering exceptional customer service, and creating a stress-free buying experience is exactly what we strive for every day. Knowing you would buy from us again is one of the highest compliments we can receive. We'll be sure to share your kind words with Ross and the entire Sales Team. Thank you again for trusting Gordie Boucher Ford of Kenosha, and we look forward to assisting you with all of your future vehicle sales and service needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Jessica provided the best service experience you've ever had. Her friendly personality, attention to detail, and commitment to keeping customers informed are exactly what we strive for every day. We're also glad you enjoyed your visit and appreciated our comfortable customer lounge and amenities. We'll be sure to share your wonderful compliments with Jessica and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback, Steven. I'm sorry to hear about your experience. Seeing oil dripping from your truck after a service visit is certainly concerning, and I understand why that would affect your confidence. I'd appreciate the opportunity to inspect your truck and make sure everything is as it should be. Whether it's simply residual oil from the service or something that requires additional attention, our Service Team will be happy to take care of it promptly at no cost to you. Please email me directly at sal.pappalardo@boucher.com with your contact information, so we can arrange a convenient time to have your truck looked at. We appreciate your business and hope to have the opportunity to make this right. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Michael Yager and our Service Team made your visit easy and enjoyable. Providing a friendly, professional environment, quality vehicle service, and a clean, welcoming dealership is exactly what we strive for every day. We'll be sure to share your kind words with Michael and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Brianna and our Express Service Team provided such a comfortable, professional experience. Creating a welcoming atmosphere, completing vehicle service quickly, and offering fair, transparent pricing is exactly what we strive for every day. We'll be sure to share your kind words with Brianna and the entire Express Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. I'm very sorry to hear that your most recent experience did not meet your expectations, especially since you've had positive experiences with us in the past. I would genuinely like the opportunity to speak with you and better understand what happened. Unfortunately, I wasn't able to find any contact information associated with your survey to reach out directly. If you're willing, please email me at sal.pappalardo@boucher.com with your name and the best phone number to reach you, and I'll personally give you a call. our feedback is important to us, and I'd appreciate the opportunity to learn more and see what we can do to make things right. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear our Service Team provided knowledgeable, friendly care and gave you confidence in the work performed on your vehicle. Delivering expert vehicle maintenance, honest recommendations, and exceptional customer service is exactly what we strive for every day. We're also glad you enjoyed our comfortable customer lounge while you waited. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha