Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your experience with Gordie Boucher Ford of Kenosha! We're glad to hear that your vehicle service was completed as requested and that Jessica was able to help accommodate your scheduling needs. We understand how busy life can get, and making vehicle maintenance as convenient and stress-free as possible is something our Ford service team works hard to deliver. It's great to know Jessica took the extra step to help make everything work with your schedule. I'll be sure to share your appreciation with her. Thank you again for trusting us with your vehicle, and we hope you have a wonderful day as well! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Julie, thank you for the wonderful review! We're glad to hear that our Ford service team at Gordie Boucher Ford of Kenosha provided you with a friendly, efficient, and informative experience. We believe great service goes beyond completing vehicle maintenance and repairs. It's about taking the time to explain inspection findings, answer questions, and make sure our customers feel confident in the care their vehicles receive. I'm especially happy to hear that our team was helpful, customer-focused, and respectful of your time. We truly appreciate you recognizing those efforts and trusting us with your vehicle. We look forward to providing you with the same great experience at your next visit! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share such thoughtful feedback about your experience with Aladdin at Gordie Boucher Ford of Kenosha! What I appreciate most about your review is that you felt he genuinely cared about you as a person rather than simply making a sale. That's exactly the kind of customer-first approach we want our sales team to deliver. It's especially rewarding to hear that, despite being newer to the team, Aladdin demonstrated the knowledge, patience, and professionalism needed to make you feel comfortable throughout the car-buying process. Taking the time to ask the right questions, listen to your needs, and provide a relaxed, no-pressure environment makes all the difference. I'll be sure to personally recognize Aladdin for going above and beyond. We truly appreciate your trust in our dealership and hope you enjoy your vehicle for many years to come! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We're glad to hear that your experience with Gordie Boucher Ford of Kenosha was professional, efficient, and, most importantly, hassle-free. We know how valuable your time is, and our goal is to make every interaction with our dealership as convenient and straightforward as possible while delivering excellent service and great value. It's especially rewarding to hear that you would choose us again, because earning that kind of confidence is what our team works toward every day. We truly appreciate your trust, your business, and the opportunity to take care of you. We look forward to providing you with another great experience in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're happy to hear that our team at Gordie Boucher Ford of Kenosha took care of all your vehicle concerns and kept you well-informed throughout the service process. Clear communication and getting the job done right are two things we take seriously, and it's wonderful to know we delivered on both. I'm especially glad to hear that Mike made your experience such a positive one. I'll be sure to share your kind words with him and recognize him for the excellent customer service he provided. We truly appreciate you trusting our Ford service department with your vehicle and look forward to taking care of you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for such an outstanding review and for your continued trust in Gordie Boucher Ford of Kenosha! What means the most to me is hearing that our service team has not only kept you informed about your vehicle's maintenance and repair needs but has also been a strong advocate for you when navigating Ford warranty concerns. We believe our responsibility goes beyond simply servicing vehicles. It's about standing behind our customers, helping them understand their options, and making sure they feel supported throughout the entire ownership experience. Knowing that you've consistently received 5-star service and would confidently recommend us to anyone looking to purchase a new Ford or service their current vehicle is an incredible compliment. I'll be sure to share your kind words with our team. Thank you again for your loyalty and for allowing us to continue earning your trust! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review and recommendation! We're glad to hear that the cleanliness, organization, and customer-focused atmosphere at Gordie Boucher Ford of Kenosha made such a positive impression. We put a lot of effort into creating a dealership where customers feel comfortable, welcomed, and genuinely appreciated from the moment they arrive. It's great to know those details stood out during your visit! Our entire team takes pride in delivering a professional, efficient, and enjoyable experience, and hearing that you would confidently recommend us to others means a great deal. We truly appreciate your support and look forward to welcoming you back again! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Jake, thank you for your incredible loyalty and for trusting Gordie Boucher Ford of Kenosha with your vehicle service needs for the past 20 years! Relationships like yours are what make our dealership special. It's wonderful to hear that Andrew Nielsen has earned your trust and confidence year after year through the quality of his work and the care he puts into servicing your vehicles. Having a technician you can rely on for two decades says a great deal, and I'll be sure to personally share your recognition with Andrew and our entire Ford service team. We take great pride in building lasting relationships with our customers, and knowing you've continued to choose us for so many years means more than you know. Thank you again for your loyalty, Jake. We look forward to taking care of you for many more years to come! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Dennis, I’m sorry to hear how frustrated you are with your experience. I appreciate you reaching out to me directly today and giving me the opportunity to look into your concerns. As we discussed by email this evening, when we meet in person, I will personally review your paperwork, the communication regarding your trade value, so I can fully understand what happened. I’m glad we were able to connect, and I will make myself available when you come in so we can go through everything together. We take concerns regarding transparency and the vehicle purchasing process seriously, and I appreciate the opportunity to address this with you directly. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Dennis Wilinski responded

Who knew buying a vehicle would affect MY health is bad! FYI : I have had the Vehicle Checked for Auto Armor PER Me calling (Auto Armor twice ) I went to a Professional Detailer, (ON Sept 8, 2026) He use to work in the Industry Before opening his shop NOT GOOD!, He told me just how you are going to react to my claims, He hit all of it on the head SCAM, MY fault I should have did more research. BUT what could go wrong? This major CLUSTER F---!. If you had only put the right Trade Amount we Agreed to in the sales papers (Flash Drive) we wouldn't be in this position would WE! I know Im not the first you did this too!

Gordie Boucher Ford of Kenosha responded

Thank you for bringing this to our attention. I’m sorry to hear about your concern regarding the transmission fluid inspection on your 2019 vehicle. At Gordie Boucher Ford of Kenosha, we want our customers to have confidence that recommended maintenance and vehicle inspections are being completed and clearly documented. I would like the opportunity to personally review your service visit with our team, including why the transmission fluid was marked N/A, and make sure we provide you with a clear explanation. Please reach out to me directly at sal.pappalardo@boucher.com so I can look into the details and address your concern. Sal Pappalardo General Manager