Gordie Boucher Ford of Kenosha - Service Center

Dropped my car off on a Sunday and called early Monday morning and they got it done that day. Called me with updates and prices and got it done quick without me making an appointment. Excellent care! morning and they got it done that day. Called me with updates and prices and got it done quick without me making an appointment. Excellent care! More

The staff is always very friendly and willing to listen to any concerns you might have. Thanks for helping to keep my car on the road. to any concerns you might have. Thanks for helping to keep my car on the road. More

Service Error My vehicle battery died one month after the service department did not recommend an upgrade at my last service appointment. Needed to get jumped and a My vehicle battery died one month after the service department did not recommend an upgrade at my last service appointment. Needed to get jumped and a brand new battery put in. 2 weeks later the brand new battery failed and needed a replacement. Wasn't until I was checking out that the service rep told me that at anyone of the last 3 appointments I had in the last month and a half that I should have done my "big" 60,000 mile service and tune up. That is just poor customer service to daily to mention the battery or the major service to a customer who has been in repeatedly. More

Scheduling ease You can make general appointments on line which is very convenient and you can get one relatively quick. The staff was courteous and friendly. They al You can make general appointments on line which is very convenient and you can get one relatively quick. The staff was courteous and friendly. They also are very accommodating when trying to make appointments for other services. More

Good service They were thorough and professional and applied every coupon they could to keep the cost down. There was one issue they couldn't solve but overall a They were thorough and professional and applied every coupon they could to keep the cost down. There was one issue they couldn't solve but overall a good experience. More

Great Service Writer Treated very well by service writer. Everything handled well and explained very well. Good to see a ford dealer with better service than my BMW dealer Treated very well by service writer. Everything handled well and explained very well. Good to see a ford dealer with better service than my BMW dealer. Good work. More

TIre Replacement Danny took care of it and it was ready when he said it would be. The only thing that would have made it perfect was if the tire would had been stock. Danny took care of it and it was ready when he said it would be. The only thing that would have made it perfect was if the tire would had been stock. More

Fast service They were really quick at doing an oil change, tire rotation, doing recall on engine heater. They said they did an update to fix the bad shifting but They were really quick at doing an oil change, tire rotation, doing recall on engine heater. They said they did an update to fix the bad shifting but now it is worse. Need to bring it back in to try something else. Obviously the update didn't fix it. Bradford told me to just call to bring it back if the update doesn't do it. More

Tune up Michael was very professional and great to work with, he made sure a technician that had done this service previously was available and worked with my Michael was very professional and great to work with, he made sure a technician that had done this service previously was available and worked with my schedule. The work was done ahead of our expected time frame and at a reasonable rate. More

missing hubcap Mike Yager was nice and professional but when we returned because of a missing hubcap the service and sales staff were rude and completely unhelpful Mike Yager was nice and professional but when we returned because of a missing hubcap the service and sales staff were rude and completely unhelpful More