Gordie Boucher Ford of Kenosha - Service Center

Emergency service I had a flat tiire. No spare in my model. Called Ford free 800#towing service. This dealership was 3 miles away so I had them take me there. When I had a flat tiire. No spare in my model. Called Ford free 800#towing service. This dealership was 3 miles away so I had them take me there. When I arrived I stood in service for a couple minutes, then asked if I was in the right place as no one even looked up at me (there were 4 employees in the dept at the time). Service mgr Steve half looked up at me and BARKED ‘you're going to just have to wait your turn ' I did , and when it I was finally waited on, Steve again BARKED "We're booked for days I don't know when we'll get to you' , so I went into the waiting area called MY dealership Martin Ford in Union Grove) 20 miles away. They came with a flatbed took me back to their dealership gave me a loaner car and I was on my way That was four hours later. The outcome was the same as neither dealership had the tire in stock. But Martin Ford was wonderful . Steve at Gordie Boucher doesn't belong in the position that he's in . Do not go to this dealership with any type of last minute emergency More

What a disappointment - 2.5 hrs with an appointment I bought a car here and would really like to have Boucher as my prefered service department but I have learned what others have warned me about - even I bought a car here and would really like to have Boucher as my prefered service department but I have learned what others have warned me about - even with an appointment the waits are extremely long. I had the an oil change, emissions test and tire rotation on my Ford yesterday and showed up on time for my appointment. I told them I would wait and was told it would take about one hour (a little surprising with an appointment for normal maintenance, but I was getting a few things done so was okay with it). About 2 hours later the service person came through for someone else and told me they were just giving my car a wash. 30 minutes after that we finally checked out. It was 2 1/2 hours almost to the minute - I know because I was late for another appointment. To confirm - I had no unexpected issues with the car - just the normal service. The only thing that made it slightly better was that I could see others in the waiting room were just as frustrated as I was. At the end, no big apology, no major concern about my long wait - just a thanks for being patient and send me on my way. My normal maintenance shop is merlin - just down the road - and I am going back there from now on. 19.99 for an oil change and I can often drop in and be done in under 30 minutes. Better and faster service for a better price just a minute down the road. More