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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,405 Reviews
Call Service Center (262) 697-0700

1,405 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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August 29, 2025

Oil was not cleaned up from pan and is leaking on my concrete drive for last two days rest of service went as planned and happy with as always. First time this has happened More

by teargass69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julia Duensing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback. We’re glad to hear that most of your service went as planned and that you’ve consistently been happy with our work. That said, we sincerely apologize for the oil residue left behind after your recent service. The oil pan should have been cleaned properly, and we regret the inconvenience this caused with your driveway. At Gordie Boucher Ford of Kenosha, attention to detail and customer satisfaction are always our priorities. We would appreciate the opportunity to make this right and ensure it doesn’t happen again. Please reach out to our Belal Barakat or Karen Cooper @ 262-697-0700 so we can assist you directly. Sal Pappalardo General Manager Belal Barakat Service Manager 262-697-0700

August 29, 2025

Checked the car for what I had described was the problem, found the problem, ordered the parts and now I'm just waiting for a phone call to schedule the appointment to be fixed More

by BLHOGAN27
Recommend Dealer
Yes
Employees Worked With
Julia Duensing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julia Duensing
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Sep 02, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re glad our service team at Gordie Boucher Ford of Kenosha was able to quickly identify the issue you described, order the necessary parts, and keep the process moving forward. We understand how important clear communication and timely updates are, and we’ll be sure to contact you right away once the parts arrive so your repair can be completed. We appreciate your patience and look forward to getting your vehicle fixed and back on the road soon. Sal Pappalardo General Manager

August 28, 2025

Fast, professional, and convenient. Mike is one of those people that really seems to care about customer experience still and ensuring that things are done right More

by kcirteht23
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yager
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Aug 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re so glad to hear that you found your visit to Gordie Boucher Ford of Kenosha to be fast, professional, and convenient. It’s wonderful to know that Mike made such a positive impact by showing genuine care for your customer experience and ensuring the work was done right. We appreciate your trust in our team and look forward to continuing to provide you with excellent service on every visit. Sal Pappalardo General Manager

August 28, 2025

Jessica did a great job organizing two appointments together! She also assisted us effectively with a tire order. More

by Mikeclaygeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Burges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re so glad to hear that Jessica was able to efficiently organize your two appointments together and assist you with your tire order. At Gordie Boucher Ford of Kenosha, our team works hard to make scheduling and service as smooth and convenient as possible, and it’s great to know Jessica delivered such a positive experience. We truly appreciate your trust in us and look forward to serving you again for all your future automotive needs. Sal Pappalardo General Manager

August 27, 2025

Mike was outstanding. He kept me informed during the process of my repair. He is a great asset to your Dealership 10 out of 10 More

by Kennymeyer21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear that Mike provided you with outstanding service and kept you well informed throughout your repair process. He truly is a valuable asset to our team here at Gordie Boucher Ford of Kenosha, and your 10 out of 10 rating means a lot. We appreciate your trust in us and look forward to serving you again with the same professionalism and care on your future visits. Sal Pappalardo General Manager

August 27, 2025

I was very impressed with the professionalism and look forward to going back when I need service again. More

by Jbgermantown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re glad to hear you were impressed with the professionalism of our team at Gordie Boucher Ford of Kenosha. Providing a welcoming, professional experience is always our goal, and we look forward to seeing you again whenever your vehicle needs service. Sal Pappalardo General Manager

August 26, 2025

I was very satisfied the way the service I got on my car and the videos they would update me on my vehicle how everything was going I was intrigued I would be coming back in the future and Brad was an excel More

by Laz110312
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradford Titone
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Aug 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful feedback! We’re thrilled to hear how satisfied you were with your service at Gordie Boucher Ford of Kenosha. Our technician videos are designed to keep you updated and fully informed on your vehicle’s status, and we’re glad you found them helpful. We’re also happy to hear that Brad made the experience even better with his professionalism and kindness he’ll be delighted to know his efforts stood out. We look forward to welcoming you back next time and continuing to provide you with a smooth, transparent, and positive service experience. Sal Pappalardo General Manager

August 25, 2025

Very welcoming, like that your mechanics show videos of what needs to be done Excellent service More

by PLMBR5
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradford Titone
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Aug 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re glad to hear that you felt welcomed at Gordie Boucher Ford of Kenosha and enjoyed the video updates from our technicians. We believe that showing customers exactly what their vehicle needs builds trust and transparency, and we’re happy that stood out to you. We truly appreciate your kind words about our excellent service and look forward to continuing to provide you with the same professional care on your future visits. Sal Pappalardo General Manager

August 25, 2025

I was welcomed from the time I walk in the door , great customer service that day. Thank You for the timely service. Oh yeah service is better than gurnee il More

by beloved78338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re so glad to hear that you felt welcomed the moment you walked into Gordie Boucher Ford of Kenosha and experienced great customer service throughout your visit. We’re also happy we could complete your service in a timely and professional manner. It means a lot to know you prefer our service experience over other locations, and we look forward to continuing to provide you with the best care for all your automotive needs. Sal Pappalardo General Manager

August 24, 2025

Very friendly and helpful. Nice hospitality. Very clean Explained the process of the service and how long it would take More

by DLHANSEN1028
Recommend Dealer
Yes
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Aug 25, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re glad to hear that you found our team to be friendly and helpful, and that you enjoyed the hospitality and clean environment at Gordie Boucher Ford of Kenosha. It’s also great to know that our staff took the time to clearly explain the service process and how long it would take we believe communication is key to a great customer experience. We truly appreciate your feedback and look forward to providing you with the same professional care on your future visits. Sal Pappalardo General Manager

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