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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,345 Reviews
Call Service Center (262) 697-0700

1,345 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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July 23, 2025

We appreciate the opportunity to work with Katie who is a great person and easy to work with. Also thanks to the team that worked efficiently to help keep our car in good condition More

by Tstewart5656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We're so glad you had a great experience working with Katie she truly is a valued part of our team and always goes the extra mile for our customers. We're also happy to hear that our service team worked efficiently to help keep your car in top condition. We appreciate your trust in Gordie Boucher Ford of Kenosha and look forward to serving you again! Sal Pappalardo General Manager

July 23, 2025

Excellent, very friendly great customer service! ! Clean, the treats while you wait and beverages a bonus. More

by Kimbo7029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We're so glad you enjoyed the friendly atmosphere, excellent customer service, and the clean, comfortable waiting area and of course, the treats and beverages are our little bonus to make your visit even better! We appreciate your kind words and look forward to welcoming you back to Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

July 22, 2025

Thanks for the service on the vehicle and the pick up and delivery it was very helpful. More

by MMARTIN6FAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Alcazar
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the 4-star review! We're glad we could assist with your vehicle service and that the pick-up and delivery option was helpful. At Gordie Boucher Ford of Kenosha, we’re always looking for ways to make your experience more convenient. We appreciate your feedback and look forward to serving you again soon! Sal Pappalardo General Manager

July 21, 2025

Pur car boke down and was then totaled. Thank God my husband was ok. Ross was wonderful and in an emergency situation helped us buy a car via smart phone from another state! He had it rea More

by JENNIFER SEES
Recommend Dealer
Yes
Employees Worked With
Wade Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Hengtgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for the heartfelt review, Jennifer. We're incredibly grateful to hear your husband is okay—that's what matters most. We're also glad Ross was able to step in during such a challenging time and help you navigate everything remotely and seamlessly. Being able to purchase a vehicle from out of state via smartphone isn't always easy, especially during an emergency, but Ross and our team at Gordie Boucher Ford of Kenosha are committed to going above and beyond for our customers when it matters most. Thank you for putting your trust in us during such a difficult situation. We’re always here for you! Sal Pappalardo General Manager

July 21, 2025

Scintillating and unforgettable. Savory and delicious So great it is exceedingly difficult to accurately describe More

by Rob@ramext.com
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Eckman
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Jul 24, 2025 -

Gordie Boucher Ford of Kenosha responded

We’re thrilled to hear your experience was unforgettable, savory, and downright delicious our hospitality team (and those homemade treats!) will love this feedback. At Gordie Boucher Ford of Kenosha, we aim to make every visit exceptional—from expert vehicle service to a genuinely welcoming atmosphere." Sal Pappalardo General Manager

July 19, 2025

Everyone is very professional there, they did a great job explaining what the vehicle needed and roughly the time it would take to complete the work More

by DANIEL_OSHEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review, Daniel! We're glad to hear our team at Gordie Boucher Ford of Kenosha provided professional service and clear communication about your vehicle's needs and the expected timeline. Keeping our customers informed every step of the way is a top priority, and we’re happy you had a positive experience. We appreciate your support and look forward to serving you again! Sal Pappalardo General Manager

July 19, 2025

an appointment really means nothing. it is so frustrating everything we schedule an appointment. I am considering choosing another dealer for service but it's probably all the same wher More

by MITZELC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Yager
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Beesley
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your honest feedback we’re truly sorry to hear about your frustration. We understand how disappointing it is when an appointment doesn’t result in timely service, and you’re absolutely right your time should be respected. At Gordie Boucher Ford of Kenosha, we strive to provide prompt, reliable service, and it’s clear we missed the mark during your visits. Your experience is not what we want for any of our customers, and we’d appreciate the opportunity to make things right. Please consider reaching out to our Service Manager Belal Barakat @ 262-697-07000 so we can personally address your concerns and work toward a better experience moving forward. Your feedback is important, and we value the chance to improve. Sal Pappalardo General Manager

July 18, 2025

Quality of the work done was exceptional. Communication was poor. All I asked at the beginning was keep me informed about what is going on. Call backs where only after I called 1st. I know th More

by Chuck
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback, Chuck. We’re glad to hear the quality of the work met your expectations—that’s always our goal. However, we sincerely apologize for the lack of communication during your service visit. Keeping you informed should never have been something you had to chase down, and we understand how frustrating that can be. We appreciate your patience and want you to know we’re taking your feedback seriously. It’s helping us improve how we communicate, especially when delays or parts issues arise. If there’s anything more we can do to make things right, please don’t hesitate to reach out. Sal Pappalardo General Manager

July 18, 2025

The thorough explanation of what was going on with my vehicle was greatly appreciated. Thank you very much. More

by SBFMJF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We're glad to hear that our team provided a thorough explanation of your vehicle's condition—it’s important to us that you feel informed and confident in the service we provide. We truly appreciate your trust and look forward to assisting you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

July 18, 2025

Their new facility is state of the art and very nice. Very friendly staff overall. More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're thrilled to hear you enjoyed our state-of-the-art new facility and found our team to be friendly and welcoming. At Gordie Boucher Ford of Kenosha, we’re committed to providing both a top-tier environment and exceptional customer service. We appreciate your support and look forward to your next visit! Sal Pappalardo General Manager

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