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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,257 Reviews

1,257 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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May 23, 2025

There was no communication of pricing before I had my 30,000 mile service done which I thought was just going to be an oil change with a few things. They didn’t give me an estimate and after they were fi More

by MERRITT_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Knutsen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Gordie Boucher Ford of Kenosha responded

Merritt, Thank you for taking the time to share your experience. We’re very sorry to hear about the lack of communication regarding pricing and the inconvenience with our pick-up and drop-off service. That’s not the level of service we aim to provide, and we understand how frustrating it must have been. We appreciate your feedback and are using it to address our internal processes so this doesn’t happen again. If you’d be open to discussing this further, please contact our General Manager 262-697-0700 or sal.pappalardo@boucher.com. we’d like the opportunity to make things right. Sal Pappalardo General Manager 262-697-0700

May 20, 2025

I would recommend Boucher to anybody. They were great for my service appointment. I’ve bought three vehicles from them so far and will continue coming back. More

by David.oliverjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Teasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Haak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

May 20, 2025

Rebecca & Todd are awesome and will get my business as long as I have my truck!! Good luck in the new location, you deserve it! More

by ET1VEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Belal Barakat Service Manager 262-697-0700

May 17, 2025

Very friendly, good work with great communications! ! Live in Muskego and it was worth the trip. More

by robert stollenwerk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

May 17, 2025

We had a sudden noise in my car as we were about to pick up the Grandkids from school. Not much time but we had to have it checked out before putting them in the car. Everyone at your dealership was wonderf More

by mmanna
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Knutsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

Gordie Boucher Ford of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Kenosha, we look forward to having you as a valued customer for many years to come! Belal Barakat Service Manager 262-697-0700

May 16, 2025

Bradford kept me up to date on the status of my truck. Thought the price of the tires were good. $400 to replace a sensor was out of control but overall I am satisfied. More

by mbodenb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Belal Barakat Service Manager 262-697-0700

May 16, 2025

I appreciate so much the response given to me. I love being able to have my car picked up. I truly appreciate the after care to check how everything went! More

by brusmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Belal Barakat Service Manager 262-697-0700

May 16, 2025

Stellar employees, stellar service. Extremely pleasant and friendly and knowlegable. What else could i say...you can not improve ON EXCELLENCE More

by gnrslies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Knutsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Haak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Burges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Childs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Euler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Belal Barakat Service Manager 262-697-0700

May 15, 2025

Bradford was great to work with and I am very happy with my experience have my repairs done at this dealership! More

by dyarc847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

May 15, 2025

Very good service department, friendly and professional group of people. Would highly recommend my Ford friends to have their vehicles serviced there. More

by WALDEN.BARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Knutsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Belal Barakat Service Manager 262-697-0700