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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,346 Reviews
Call Service Center (262) 697-0700

1,346 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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July 18, 2025

Their new facility is state of the art and very nice. Very friendly staff overall. More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're thrilled to hear you enjoyed our state-of-the-art new facility and found our team to be friendly and welcoming. At Gordie Boucher Ford of Kenosha, we’re committed to providing both a top-tier environment and exceptional customer service. We appreciate your support and look forward to your next visit! Sal Pappalardo General Manager

July 18, 2025

Great Services, Fast and great price. Attention to detail. Waiting area was perfect with snacks. You can see when they are working on your car. Very friendly service advisors. Definitely More

by Rizo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're thrilled to hear you enjoyed our great service, quick turnaround, and competitive pricing. It's great to know you appreciated the attention to detail, the comfortable waiting area with snacks, and the ability to see your vehicle being worked on. Our friendly service advisors are always here to make your visit as smooth and pleasant as possible. We truly appreciate your recommendation and look forward to welcoming your family and friends to Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

July 16, 2025

Rebecca always gets me in and resolves my issues quickly. I've have taken in my trucks over almost a decade and Rebecca and the staff always do a great job and keep me coming back. More

by Alex.wiersum
Recommend Dealer
Yes
Employees Worked With
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Miller
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Jul 21, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the outstanding review, Alex! We're so glad to hear that Rebecca has consistently taken great care of you over the years. It means a lot to know you've trusted us with your trucks for nearly a decade, and that our team's dedication keeps you coming back. We truly appreciate your loyalty to Gordie Boucher Ford of Kenosha and look forward to continuing to provide you with the excellent service you deserve! Sal Pappalardo General Manager

July 16, 2025

First oil change on my Wildtrak and I couldn’t be happier! Amazing customer service and ohhhh those cookies were delicious!! Thank you!! More

by JOAN.CRANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the awesome review! We're thrilled to hear your first oil change on your Wildtrak was a great experience. From the amazing customer service to those fresh, delicious cookies, we’re glad everything hit the mark! Thank you for choosing Gordie Boucher Ford of Kenosha—we look forward to seeing you (and your Wildtrak) again soon! Sal Pappalardo General Manager

July 15, 2025

They fixed my car when needed and they are wonderful people working there. When i took my car in they fixed it and they paid for it. More

by hschwuchow2467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're so glad to hear that our team was able to quickly fix your car and take care of the cost. At Gordie Boucher Ford of Kenosha, we’re committed to doing right by our customers, and it’s wonderful to know you had such a positive experience with our caring and professional staff. We appreciate your trust and look forward to helping you again in the future! Sal Pappalardo General Manager

July 15, 2025

The dealership was new, but very nice and very clean. Katie was excellent, very nice and friendly. And explained everything to me about the job they were going to do. She even got me a quote on tires. A More

by BGRASSER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're glad you enjoyed our new, clean dealership and had such a positive experience with Katie. Her friendly and informative approach, along with going the extra mile to provide a tire quote and offer a free car wash, truly reflects the level of service we strive for at Gordie Boucher Ford of Kenosha. We appreciate your high recommendation and look forward to serving you again! Sal Pappalardo General Manager

July 12, 2025

Nice new, clean dealership. Techs seem to be experts. Repair was done perfect. Will visit the dealership in the future. More

by richardrozinskijr
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Beesley
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Jul 14, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad you enjoyed our new, clean dealership and that our expert technicians delivered a perfect repair. It’s great to hear we’ve earned your trust, and we look forward to welcoming you back to Gordie Boucher Ford of Kenosha in the future! Sal Pappalardo General Manager

July 12, 2025

Service department was great, made a video for me. . I would have bought here, but your sales department sucks More

by tomstevens1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback—we’re glad to hear you had a great experience with our service department, including the helpful video update. However, we’re truly sorry to hear that your experience with our sales department didn’t meet expectations. This is not the impression we want any of our customers to leave with, and we’d appreciate the opportunity to learn more and make things right. Please feel free to reach out to one of our Sales Manager at 262-697-0700 so we can better understand what happened and work to improve. Your feedback is important, and we hope to have the chance to earn your full trust in the future. 262-697-0700

July 12, 2025

They were helpful Accomodating and got to the source in a timely manner Respectful and listened More

by mjromito
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yager
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Jul 14, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear our team was helpful, accommodating, and able to identify the issue quickly while treating you with respect and attentive care. At Gordie Boucher Ford of Kenosha, we’re committed to listening to our customers and delivering efficient, quality service every time. We appreciate your trust and look forward to assisting you again in the future! Sal Pappalardo General Manager

July 11, 2025

Very professional and outstanding communication! Karen treats us just like family and I feel like all customers are a priority! More

by istolp
Recommend Dealer
Yes
Employees Worked With
Karen
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Jul 11, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We're thrilled to hear you experienced professional service and outstanding communication during your visit. A special shoutout to Karen—we’re so proud to have her on our team, and it's clear she goes above and beyond to make every customer feel like family. At Gordie Boucher Ford of Kenosha, making every guest feel like a priority is exactly what we strive for. We truly appreciate your kind words and look forward to serving you again! Sal Pappalardo General Manger

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