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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.5
1,224 Reviews
Call Service Center (262) 697-0700

1,224 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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July 11, 2023

Trustworthy Competent Friendly Over-the-top Service, Customer Satisfaction is their goal. I definitely recommend the Kenosha Ford fealer for service. More

by MKR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Teasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica, Haley Van Buren, Danny Rivera, John Milton
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Jul 11, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 08, 2023

Great thorough job. Done timely. Courteous. , explained process. Friendly service Nice waiting room. Will continue to come here More

by Kherrmann4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember
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Jul 10, 2023 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon!

July 07, 2023

Never bothered to call me in regards to an update on my raptor, would ignore my calls also would not give me a direct answer on what was the status on my vehicle was More

by KHMACIAS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary service department
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Jul 13, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Belal Barakat, Service Manager 262-697-0700

July 07, 2023

Where’s my locking lug nut? One was supposed to be given to me. I need that. More

by serenepita75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Gordie Boucher Ford of Kenosha responded

Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with you. Thank you for your time, and hopefully we can get to the bottom of this.

Jul 10, 2023 -

serenepita75 responded

Yes

July 06, 2023

Consistently resolves any vehicle problems we encounter Todd is the best! The whole shop Rocks! More

by SID4848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd the Diesel King
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Jul 07, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 29, 2023

From start to finish calling Ford, and working with Jessica has been outstanding. I have no apprehension of trust. She is outstanding knowledgeable about vehicles and parts costs, and pick up times one More

by PINKLINDA72
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica Beasley
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Jun 30, 2023 -

Gordie Boucher Ford of Kenosha responded

Quality customer service is always our number one priority, and we're happy to hear that Jessica met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

June 26, 2023

I received great friendly service as usual! The site team is always a trustworthy team for my car maintenance needs. More

by HHATCH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Todd Grubb, Rebecca Miller
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Jun 27, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 24, 2023

Friendly quick service. No pressure for unnecessary services. New video of service was pretty cool. More

by RJNicc+4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tristen Cairo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 22, 2023

Very friendly and knowledgeable group. Kept me informed as to the repair progress and met deadline. More

by GAB.HOOPS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Van Buren
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Jun 23, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha.

June 19, 2023

Great job. They stepped up to the plate and tried hard to make sure the problem was fixed. Great drop off and pick up, too. More

by MRPAPADOLIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa, Haley Van Buren
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Jun 20, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you so much, Mr. Papadolias, for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else.

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