Gordie Boucher Ford of Menomonee Falls

Service was ok, but I didn’t like that I had to pay for all new lug nuts since the old ones had “swollen up”, this seems like a design or manufacturing defect. For which I had to pay. When I protested, I all new lug nuts since the old ones had “swollen up”, this seems like a design or manufacturing defect. For which I had to pay. When I protested, I was told it was not covered by warranty. More

They told me they had my part, I dropped the car off only to get a call hours later they needed another part due to roiling the window down. This would be an additional $89. The only problem is, I didn't rol to get a call hours later they needed another part due to roiling the window down. This would be an additional $89. The only problem is, I didn't roll the window down.... they did. Therefore they should be on the hook for the $89 part. More

AMAZING CUSTOMER SERVICE! Joe is always our go to for our car needs he is always very friendly, welcoming, funny, smiling and always positive. He goes always out of his way Joe is always our go to for our car needs he is always very friendly, welcoming, funny, smiling and always positive. He goes always out of his way to ensure his clients are satisfied and never stops following up with him. He works around the clock to find what the client wants. His co workers are all the small always welcoming and never pushy always answering questions when they have them and making their clients not feel overwhelmed on a big purchase. The gentlemen who always does the paperwork i think it's Milan i can't think of his name he is amazing and super friendly and AMAZING himself so funny and just so friendly. It's always an effortless approach and always in and out! They are all assets to your company and know that they are what the world needs these days positive, fun and upbeat attitudes. Very clean environment and always every employee shakes everyones hands, smiles and is just so nice!! Keep it up and will always recomend this facility!!! More

I brought my vehicle in for 60k transmission service and the transmission started shifting poor within 100 miles after service. I called back 5 days later and could not get an appointment to get it back in the transmission started shifting poor within 100 miles after service. I called back 5 days later and could not get an appointment to get it back in to look at for 4 weeks. My expedition is now at another dealer for a transmission replacement for 7100$ only 1k miles beyond the powertrain warranty. Transmission was 3/4 of a quart overfull. I’m not saying Boucher caused this failure but I had an issue immediately after service and was pushed out 4 weeks with a failed transmission. I am unsatisfied with Boucher mostly for their inability to address the issue in a timely matter. More

I had an appointment with the dealership that I bought the truck from. After talking with their service advisor. He acted like he never heard of my problem. I had friend of mine use your dealership for th the truck from. After talking with their service advisor. He acted like he never heard of my problem. I had friend of mine use your dealership for the same service and he and I are very happy with your experience and service! More

All three of our Fords have been serviced there for over the last 5 years and service had always been outstanding. Very clean and professional service department and they do not try to sell you any unnecess the last 5 years and service had always been outstanding. Very clean and professional service department and they do not try to sell you any unnecessary services. Price for repairs are reasonable. Check their website for service coupons. More

Brett gave 110% to find me the perfect vehicle to meet my needs. He stayed after hours to complete the deal. He has stayed in touch to make sure I know I can call or stop in if I have any questions. Definite needs. He stayed after hours to complete the deal. He has stayed in touch to make sure I know I can call or stop in if I have any questions. Definitely recommend him to anyone looking for a vehicle. More

Very friendly people and they did a really good job on the repairs. It took a little longer than I expected but they got it right the first time. I will use Gordie again. the repairs. It took a little longer than I expected but they got it right the first time. I will use Gordie again. More

They did what I needed and in an appropriate amount of time. Great job by them! time. Great job by them! More