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Gordie Boucher Ford of Menomonee Falls
Menomonee Falls, WI
1,624 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,624 reviews
November 04, 2021
Had a great experience buying my Ford Escape. Joe Juburn was very professional and very nice. Love you guys was very professional and very nice. Love you guys More
by Mike
Employees Worked With
November 03, 2021
These folks will call you back to back and harass you to pickup your car the second it’s done, they are a bit rude, and don’t seem to have a good handle on their logistics. Overall, a 1 star experience. pickup your car the second it’s done, they are a bit rude, and don’t seem to have a good handle on their logistics. Overall, a 1 star experience. We scheduled to take our car in for some recall repairs two weeks ahead of time. On the phone they told us they would have to see the car to decide if they needed to order the recall parts - I asked why they wouldn’t order the parts now and I could push the appointment further out if they needed more time, they responded that that’s not how they do things; weird, but okay. The dealership is a 40 minute drive so I wasn’t thrilled at the possibility of having to go twice, but hat are ya gonna do. We dropped the car off and told them we planned to pick it up at the end of the day. As soon as it was done they started calling and not leaving messages, which was weird, but they sent an email saying it was done so we were grateful that it wouldn’t take two visits after all and figured we’d pick up the car after work like we had planned. While we were at work they kept calling repeatedly and then left a cryptic voicemail (their first VM) around 2 saying they really needed to speak with us about an important update on the vehicle - I assumed they had done an inspection now and found a big issue. So I left work to call them back and found out they needed nothing, they were calling because the car was done. What a crock. I started to say we’d be in this afternoon but the employee cut me off to say “so you need to pick it up today because it’s waiting for you”. So bizarre that they were so desperate to get the vehicle out, just park it on the lot and be done like normal people. Meanwhile, we had a Subaru go in for a recall repair the week prior and had the total opposite experience. We got a brand new 2021 Ascent to drive at zero cost to keep for up to 24 hours after the car was ready for pickup, a concierge number to text if we had any questions or needs, they washed the car during the service for free, and did a free 4 page inspection on every piece of it. They didn’t even ask if we needed a rental, just told me right away on the phone when scheduling that they would automatically have one available for me at drop off. This was two really clear pictures of one dealer doing things exceptionally well and one being at Wal-mart level. Meanwhile, their tactics worked because now I think I need to trade my outback for an Ascent. More
by Anon101
Verified CustomerNovember 02, 2021
Great sales man and dealership, offered more for my trade and got me the truck I wanted. and got me the truck I wanted. More
by Ben
November 02, 2021
We have purchased 4 vehicles from Tim and will always come back. His professionalism and attention to detail is exceptional. The finance department got us out the door in minutes. I will always stop in t come back. His professionalism and attention to detail is exceptional. The finance department got us out the door in minutes. I will always stop in to say hi when in for service. More
by Jim from Richfield
Employees Worked With
October 27, 2021
Great service! Great communication! A general feeling that they welcome you and appreciate you doing business with them ! that they welcome you and appreciate you doing business with them ! More
by bajr18181
Employees Worked With
October 27, 2021
A standard oil change appointment took 90 minutes from start to finish and this is unacceptable. Furthermore, the wheel lug lock was removed from the glove compartment and then just left on the passenger start to finish and this is unacceptable. Furthermore, the wheel lug lock was removed from the glove compartment and then just left on the passenger seat and the previous oil change sticker was crumpled up and left on the seat as well. I won’t even get into details on the waiting lobby experience. :( More
by KVANDERBOOM
Employees Worked With
October 26, 2021
The team of Jeff. Zach and Finance did a excellent job. The process was seamless and I was in and out in no time. The Bronco is excellent The process was seamless and I was in and out in no time. The Bronco is excellent More
by ROB.GERBITZ
October 23, 2021
We've been buying cars from Jeff Samp's team at Gordie Boucher Ford of Menomonee Falls for years and they never disappoint. We just bought a new Bronco Sport and Tim Nolan was as helpful as ever. We app Boucher Ford of Menomonee Falls for years and they never disappoint. We just bought a new Bronco Sport and Tim Nolan was as helpful as ever. We appreciate the outstanding customer service provided by Tim and the whole team there. Keep up the great work! More
by Bostrack
Employees Worked With
October 21, 2021
I have dealt with Lenny Diario numerous times and purchased numerous vehicles through him and has ALWAYS been exceptional. The Ford dealership in Menomonee Falls has done tens of thousands of work t purchased numerous vehicles through him and has ALWAYS been exceptional. The Ford dealership in Menomonee Falls has done tens of thousands of work to my other truck and has always been amazing to deal with More
by LUNGBRUSH
October 21, 2021
Tech was very friendly and courteous. He thoroughly checked my car and returned it cleaned checked my car and returned it cleaned More
by JSCIUTI
