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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,121 Reviews
Call Service Center (262) 415-2436

1,121 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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June 19, 2023

Very good service and communication. I Love the videos that the technicians make when on the lift!! More

by JDH-RCHS2013
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gregovich
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Jun 20, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 16, 2023

Great service and service advisor. Katie did an excellent job of keeping me informed and getting the job done right. More

by ALEE.WILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Alee! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as one of our valued customers for many more years to come!

June 13, 2023

Polite, understanding, thorough explanations of procedures and charges as applicable. Vehicle had been washed and was ready when promised. More

by mjsteinberg55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

June 13, 2023

Great customer service from the service department at Boucher-Menomonee Falls. Charles, in service, always goes above and beyond to make sure that everything runs smoothly and my vehicle is repaired corr More

by dandydowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Charles and our team, and we look forward to working with you again.

June 12, 2023

If she was still not fixed. Had a sensor replaced, but check engine light remains on. After spending $200 to not fix a problem, I'm not very happy. More

by tsdoyle1
Recommend Dealer
No
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to Alex Bair, Service Manager, at 262-255-9010 directly at your convenience.

June 07, 2023

Great service employees very responsive to my needs work completed in a timely manner and done correctly More

by Steven22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2023

Very friendly staff, and very clean dealership. Also very happy with the work that was done More

by ERIKZETLEY19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Erik! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls.

June 07, 2023

Another dealer in the area was booked out nearly 2 months for these warranty repairs. Gordie got it started in under 3 weeks. It did take a week longer than we all expected; nevertheless I’m satisfied with More

by RandyTheKirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gregovich
Report | Print
Jun 07, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Randy, and we look forward to working with you again.

June 01, 2023

That you very much for gerltting our Ford Focus serviced so fast! We are very grateful. More

by CALLMEGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come!

May 27, 2023

Did not ask if I wanted my truck washed. Left seat cover and paper mats in my truck for me to throw away. More

by AJASK12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hienz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gregovich
Report | Print
May 31, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. I have addressed this with my service team, as that is not how we do things here at Boucher. Thank you again for your business and we hope to see you again soon. Alex Bair, Service Manager 262-255-9010

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