Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,145 Reviews
Call Service Center (262) 415-2436

1,145 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

Sort by
June 26, 2023

It took me 3 times to get my car done due to short stuff and somehow the rear arm wiper broke after the car wash. More

by JSILVEYRA105
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Robert Krueger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact Alex Bair, Service Manager, at 262-255-9010 directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

June 23, 2023

Mike was great to work with and very professional. Wish I could look at the vehicles in the show room without being hassled. More

by CK
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Gregovich
Report | Print
Jun 25, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

June 22, 2023

The car was ready when promised. It was out front and ready to go. It was washed. All good. More

by DZAWISTOWSKI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Emil English
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. We look forward to having you as one of our valued customers for many more years to come!

June 20, 2023

Trustworthy! The service was thorough, but the honesty of Robert and the service crew.. was very important to me! As well as the courteous shuttle driver! More

by RUSH21122008
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robert met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come!

June 19, 2023

Very good service and communication. I Love the videos that the technicians make when on the lift!! More

by JDH-RCHS2013
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gregovich
Report | Print
Jun 20, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 16, 2023

Great service and service advisor. Katie did an excellent job of keeping me informed and getting the job done right. More

by ALEE.WILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Alee! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as one of our valued customers for many more years to come!

June 13, 2023

Polite, understanding, thorough explanations of procedures and charges as applicable. Vehicle had been washed and was ready when promised. More

by mjsteinberg55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

June 13, 2023

Great customer service from the service department at Boucher-Menomonee Falls. Charles, in service, always goes above and beyond to make sure that everything runs smoothly and my vehicle is repaired corr More

by dandydowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Charles and our team, and we look forward to working with you again.

June 12, 2023

If she was still not fixed. Had a sensor replaced, but check engine light remains on. After spending $200 to not fix a problem, I'm not very happy. More

by tsdoyle1
Recommend Dealer
No
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to Alex Bair, Service Manager, at 262-255-9010 directly at your convenience.

June 07, 2023

Great service employees very responsive to my needs work completed in a timely manner and done correctly More

by Steven22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

1
...
36
37
38
...
115