Gordie Boucher Ford of Menomonee Falls - Service Center

Easy to book appointment. Service Advisor was knowledgeable, friendly and accommodating. I would go back to this dealership again even though I have another dealer closer to Service Advisor was knowledgeable, friendly and accommodating. I would go back to this dealership again even though I have another dealer closer to my house. More

I set up an appt a week in advance and dropped the truck off at 7:30 yet nothing was done to it all day. The following day I was told there was no trouble found on the two issues I wanted diagnosed. On the off at 7:30 yet nothing was done to it all day. The following day I was told there was no trouble found on the two issues I wanted diagnosed. On the work order I noted that many of the symptoms I outlined weren't included in the notes to the technician. However, the service advisor recommended replacing the main computer (for ~$1200). For their trouble I paid over $250. No sooner did I drive away when I noticed an Airbag Warning light that was not lit previously. I took the truck back and told the service advisor. His response was "Can you bring it back again sometime?". I insisted they fix it then. They took it back into the shop and fixed the issue (within 10-minutes). This is the third time in a row that this service department has left me disappointed; truck was serviced but no one called me to let me know and it was too late in the day to have the shuttle pick me up, took the Mustang in for service and detailing but they only detailed it saying there was nothing on the work order about servicing it. I've given Gordie Boucher Ford of Menomonee Falls enough chances. Next time I need a Ford service center I'll go elsewhere. More

Everyone I can into contact with was friendly and helpful! Thanks for the good service! We are frequent and longtime customers. helpful! Thanks for the good service! We are frequent and longtime customers. More

Robert was great! He looked at the car sooner than he said he'd be able to, called and explained what was wrong, gave us an estimate, ordered the part and fixed it AS He looked at the car sooner than he said he'd be able to, called and explained what was wrong, gave us an estimate, ordered the part and fixed it ASAP. He also looked up our Ford Pass points and saved us a lot of money! Great service all around. More

They keep me posted and are very helpful when my truck needs servicing! They always have it cleaned up for me when I get it back! I would highly recommend Gordie Boucher to anyone! needs servicing! They always have it cleaned up for me when I get it back! I would highly recommend Gordie Boucher to anyone! More

Mauricio has great customer service skills and was excellent to work with. I would recommend Gordie Boucher to others. excellent to work with. I would recommend Gordie Boucher to others. More

For me and other women = We hate it when men TALK down to us. Robert doesn't do this at all. He explains everything and if questions are asked he will answer them respectfully. Great Job us. Robert doesn't do this at all. He explains everything and if questions are asked he will answer them respectfully. Great Job More

My car was picked up on time and delivered back to me a few hours later. It had been washed, including the inside windows and vacuumed. few hours later. It had been washed, including the inside windows and vacuumed. More

Robert was very personable and responsive. Work was done in a timely and efficient matter. Work was done in a timely and efficient matter. More

The service fit me in to fix my Air Conditioning. They dropped me off at home and picked me up the next day. Very satisfied with their service. They dropped me off at home and picked me up the next day. Very satisfied with their service. More