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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,121 Reviews

1,121 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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February 23, 2023

Always on time, courteous, explains everything & is helpful. Service updates were explained to me & I set up an appt. to have the work done. More

by DIANAWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man who checked me in - not sure of his name
Feb 24, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

February 21, 2023

I think the most important thing about any dealership is TRUST and you get that at Boucher Meno, Falls. More

by GLOUIEGOETZ00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Samp he makes the process at Boucher an easy one.
Feb 21, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 21, 2023

I appreciate the time and concern they have for the vehicle and how good everything works now. i appreciate the heads up and swift response once Katie received my call back. More

by Scott_zandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Feb 22, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Scott, for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

February 20, 2023

Good service and my brakes sound much better. Quality repairs at a good price and I will be back again. More

by cmestrivin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gregovich
Feb 21, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 15, 2023

Quick scheduling for overdue oil change. Took time to answer questions I had about providing best possible care for my new car. Robert always addresses any concerns I have and does necessar More

by Kstabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad Robert was able to help, and we hope to see you again!

February 09, 2023

I had an issue. Discussed with Robert who immediately assisted me. He addressed my needs very speedily. Excellent service, professionalism and superb customer servi More

by andrew.cohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks, Andrew, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 07, 2023

It wasn't made clear to me that the 'check engine' diagnostic called for leaving the vehicle there for the day. When the Service Manager was told I needed to wait for the car, he helped to make sure t More

by CMDURK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2023

I couldn't be more satisfied with the service I received at Gordie Boucher Ford. Mike and Charles were great. Customer service was excellent. More

by mwesley6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike was the service tech (I think) - awesome customer service
Feb 06, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Mike and Charles delivered such a great experience!

February 06, 2023

Katie was very helpful with the diagnosis, remedy, ordering the spare parts, and getting the necessary fixes for an unexpected issue that arose with new relatively new Ford Mustang Mach-E. Many other More

by AR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
Feb 07, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear that Katie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 03, 2023

service was great as always. the only issue I have is that there are a few recalls on my f-150 but could not get service done because there were no parts available to perform th More

by JSP1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jubran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as one of our valued customers for many more years to come!

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