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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,136 Reviews
Call Service Center (262) 415-2436

1,136 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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November 24, 2022

Robert Krueger is fantastic - professional and attention to detail I’ve come to expect and rely upon every visit More

by GB55555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls; we look forward to having you as a valued customer for many years to come!

November 21, 2022

Customer service is always top notch here. Team is quick and very accommodating. Would recommend. More

by HANLONTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as one of our valued customers for many more years to come!

November 17, 2022

The Gordie Boucher staff was very Professional, courteous and informative. We thank them for their customer service. We are very satisfied customers! More

by MSCHULTZ6621
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Hassell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Samp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Mayen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Schwister, Dennis Gonzalez
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Nov 17, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as one of our valued customers for many more years to come!

November 17, 2022

I will have to say what I like the most is that Mike G. In the service dept. always makes sure that I have a loaner until my vehicle is complete. More

by DC
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Schwister
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gregovich
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Nov 17, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 13, 2022

Problem diagnosed quickly. Repair completed on time and under the price estimate. Would recommend this service department More

by BERTRAMTLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 11, 2022

Came in for an oil change and to check on a slow leak in my tire. Said they fixed my tire, less than two weeks later I’m having to put air in the same tire they said they fixed. I’m not entirely sure if the More

by SCON6439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 11, 2022

The rep was very helpful made sure I had a loaner while my vehicle was in the shop. The problem I brought it in for was not resolved. More

by DAKOSHUTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember her name.
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Nov 12, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Nov 15, 2022 -

DAKOSHUTE responded

Is there an address I can respond to?

November 11, 2022

Had the car for two days before they looked at it. Needed water pump & thermostat with a flush. All good now. More

by BOUDNIKB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Baackes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Bair
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Nov 12, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. We're glad we were able to help, and we hope to see you again.

November 11, 2022

I have been to a few Ford dealers in the past. Nothing comes close to the professionalism this group displays. More

by PORLANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jubran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Knope
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Nov 12, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Thank you for the kind words for our service department. We appreciate your business and hope to see you again soon.

November 09, 2022

Great people, quick and easy. Great car selection as well. Didn’t mess around the bush More

by TONYBECKER9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milan Fridl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Samp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

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