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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,161 Reviews
Call Service Center (262) 415-2436

1,161 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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January 04, 2023

They dont do a thorough inspection of your vehicle. My past oil change they had a few things brought to my attention that needed repair. I never had any repairs done and back for another oil change, e More

by TILE234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please reach out to Alex Bair, Service Manager 262-255-9010. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 03, 2023

They had good customer service. Service was fast and reliable. Lounge was kept clean and stocked More

by RICOBSHP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hoeller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

January 02, 2023

Great friendly service people especially Robert and Joe, I went on to tell others people about how wonderful the services were thanks for everything More

by ANTHONYHULL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Thank you for the five-star rating for our service department. We appreciate your business and hope to see you again soon, Anthony.

December 31, 2022

Boucher was great to work with on the repairs my car needed. I was able to get an appointment quickly, my car just needed software updates and I was on my way. Great experience! More

by SSB0110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Schiewe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad Matt was able to help, and we hope to see you again!

December 27, 2022

Hard to get an appointment, lack of feedback on status of car. Nice shuttle service. More

by dpaull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate
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Dec 27, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Dec 28, 2022 -

dpaull responded

We can chat through email. Mine is dpaull@wi.rr.com. The basics are that I had a recall and an issue with rain flooding the interior of the car. Parts were ordered and I wait 3 weeks for an appointment. When I brought the car in, I also mentioned a burned out turn signal bulb. This was on a Friday. I was told that it might not be completed that day. I got no call that day for a status. When I called the following Monday, I was told my advisor was out sick and no one was looking at the car. It wasn't until Wednesday that I was told the car was ready. I couldn't pick it up until Thursday due to conflicts of schedules on my side. I was told that part of the delay was the recall part was defective and another had to ordered. This was only relayed once the car was done, not during the long wait. The car interior flooding was another pain. This was the third or fourth time I brought the car in for this issue. Now I was told that Ford and a "kit" to correct the problem, but I would have to pay for it, now that the car was not under warranty. Sounds like a design flaw and should have been fixed under warranty originally. By the way, I don't think the kit fixed the problem as there is still water in the interior of the car.

December 26, 2022

The entire experience was great. The individuals were courteous & all listened to what my needs were on my vehicle. More

by Jamesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Baackes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Knope
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Dec 27, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as one of our valued customers for many more years to come!

December 24, 2022

Service was very good everybody was very polite Bob was a fun driver thank him for .the ride . More

by FKOSTUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milan Fridl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Knope
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Dec 27, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 22, 2022

Professional , courteous and I was in and out in the time limit that I was told. More

by Jsworske181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milan Fridl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Knope
Report | Print
Dec 22, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 22, 2022

The service area was prompt and courteous. My recall was done in good time. Ok More

by BPOLCYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you with your recall. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

December 22, 2022

Katie explained what work was being done and price. She contacted me as soon as the work was completed More

by Jim from Richfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
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Dec 22, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your kind words for Katie, and for taking the time to leave us this wonderful feedback!

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