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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,161 Reviews
Call Service Center (262) 415-2436

1,161 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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December 05, 2022

Great service. Had the Works done. Truck came back clean and tires were properly inflated. More

by TRACKSGIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Schwister
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Dec 06, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 01, 2022

Service Department has always been good for me for the past several years. They have given me rides to work and pick me up, give me calls with update and have filled me in on details needed to make infor More

by dsgohde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Bair
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Dec 04, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else.

November 29, 2022

I received notice of parts available to fix a recall on my 2019 Ford Escape. The fix was very quick. I was in less than an hour. No charge either. Good job! More

by Emsteiner88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

November 27, 2022

The Service Dept explained what is included in 60k maintenance including what is high priority. More

by LUDETUNES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Baackes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 24, 2022

Robert Krueger is fantastic - professional and attention to detail I’ve come to expect and rely upon every visit More

by GB55555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls; we look forward to having you as a valued customer for many years to come!

November 24, 2022

Well he asked if I wanted car wash yes but did not get they where to put new wiper s on all three but did not, I had to go back and complain then they put the new windshield wiper blades on. More

by BDANAETTE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 26, 2022 -

BDANAETTE responded

Okay, may try again

Nov 26, 2022 -

BDANAETTE responded

Mr. Krueger,took a look and took care of the problem and said I would get discount if I decide to have radiator flush

November 21, 2022

Customer service is always top notch here. Team is quick and very accommodating. Would recommend. More

by HANLONTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as one of our valued customers for many more years to come!

November 17, 2022

The Gordie Boucher staff was very Professional, courteous and informative. We thank them for their customer service. We are very satisfied customers! More

by MSCHULTZ6621
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Hassell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Samp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Mayen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Schwister, Dennis Gonzalez
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Nov 17, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as one of our valued customers for many more years to come!

November 17, 2022

I will have to say what I like the most is that Mike G. In the service dept. always makes sure that I have a loaner until my vehicle is complete. More

by DC
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Schwister
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gregovich
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Nov 17, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 13, 2022

Problem diagnosed quickly. Repair completed on time and under the price estimate. Would recommend this service department More

by BERTRAMTLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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