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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,131 Reviews

1,131 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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May 19, 2022

Robert did a great job to ensure our vehicle was promptly serviced as planned. Good communication throughout. Very respectful customer experience. More

by SHOULE44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the awesome feedback!

May 17, 2022

Was there 1. 5 for oil change/tire rotation and then nothing was looked at regarding my engine light being on and was informed they didn’t have time and I would ne More

by WANKEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to leave us a review. We will make note of this for future services. Take care.

May 17, 2022

They gave me an unscheduled appointment the same day as my call, checked my battery’s condition, and assured me that my battery is in good condition More

by RDTR33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Baackes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Schulz, Bri Vail, Mauricio Morales, Alex Bair
Aug 15, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for the feedback!

May 14, 2022

Great service and great job. Have been going to Gordie Boucher of Menomonee Falls for years. More

by gbuddenhagen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your continued business! We appreciate it.

May 14, 2022

Still waiting for service to contact me on service part. I am working with a female (not Bri, but another one) who has failed to call me back for 3 weeks (I called 3x and left messages with different folks More

by latunia2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen, Kerry???
May 24, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to leave us a review. We apologize about the lack of communication and will make note of this for future services. We thank you for coming in and having that part replaced. Please do not hesitate to reach out if there is anything more we can do for you. Take care!

May 24, 2022 -

latunia2000 responded

Thanks the service was horrible while my vehicle was being serviced last week on 5/18. I left my vehicle overnight beginning 5/17 for a simple oil change and new dipstick. I had to call service 3x to check status on my vehicle. The last time I called Mike said, your vehicle is ready (this was around 2pm). I informed Mike, if he was going to call me since I contacted the service department 3 times. I also asked to be picked up as I was working from home inwhich Mike said he will tell Bob. I had to call an hour later as I did not hear from Bob. I had a female take the call who tracked Bob down which he was told an hour later I need to be picked up to pick up my vehicle. Very sad and disappointed with the customer service.

May 11, 2022

Fast, efficient and courteous. Robert Krueger took good care of me and my F-150 truck.. More

by JEFFSEK
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Schwister
May 13, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

We're glad to hear about your experience with our service department! Thank you!

May 09, 2022

I always get great service when I take my car in whether it’s oil changes or something serious. Treated with respect and kindness is a great feeling. And they always seem to work on my car asap! More

by Corie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much!

May 06, 2022

Arrived early for service appointment and they took me early. After service was completed service advisor Robert Krueger walked over and explained everything to me. He was very friendly and asked what els More

by ARNMAG88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

We appreciate you making the drive down to see us! Thank you so much, and we look forward to seeing you again in the future!

May 05, 2022

Great service and great job on my oil change really like the coffee bar and snacks More

by Aprgro4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Baackes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Schulz, Bri Vail, Mauricio Morales, Alex Bair
May 13, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for the review!

May 03, 2022

I know when I bring my vehicle in Charles take care of me giving me all the up dates that’s means a lot to me great employer More

by waltervaughan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind review! Charles and the service team do an excellent job. We are lucky to have them.

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