Gordie Boucher Ford of Menomonee Falls - Service Center

It is a pleasure to be working again with Charles and the team at Gordie Boucher. They have made my job much easier. Thank you for your service. team at Gordie Boucher. They have made my job much easier. Thank you for your service. More

Have had service done for years and each experience has been professional and very attentive to the customer experience- Robert is great to deal with!! Thanks been professional and very attentive to the customer experience- Robert is great to deal with!! Thanks More

Everything went fine except for when I looked over the work order. The wrong mileage was put in the in/out box. The mileage when I brought it in was 18,615, The mileage on the work order is entered as 2 work order. The wrong mileage was put in the in/out box. The mileage when I brought it in was 18,615, The mileage on the work order is entered as 25,970. I called service about it and they said they would look into it, but I haven't heard anything about it. Please check this out and correct it. If you send this service info to Ford it will be incorrect! Thank you Roger Jorgenson 1 262 385 5351 More

Its awesome that even though they said it will take 1 hr, but within 40 mins the servising is done and i m very happy forvthat. but within 40 mins the servising is done and i m very happy forvthat. More

Customer service was outstanding and service was done quickly and accurate.Also the were very knowledgeable quickly and accurate.Also the were very knowledgeable More

Excellent customer service. I needed a follow up with Katy and she took care of my needs and got my vehicle serviced immediately. I felt that Katy and the service department were attentive to my vehicle Katy and she took care of my needs and got my vehicle serviced immediately. I felt that Katy and the service department were attentive to my vehicle needs. More

Very good detailed explanation of problem and needed repair (covered under warranty). Very thorough attempts to diagnose issue which were successful. Repair was done in estimated time. repair (covered under warranty). Very thorough attempts to diagnose issue which were successful. Repair was done in estimated time. More

I normally like going to this location however the customer service this time was subpar. customer service this time was subpar. More

Always great communication. Knowledgeable and friendly staff in all departments. The work is always done in professional way staff in all departments. The work is always done in professional way More

Robert Krueger was very professional and explained everything to me completely. I was greeted promptly and the wait for the service performed was above reasonable. The service department did a great j everything to me completely. I was greeted promptly and the wait for the service performed was above reasonable. The service department did a great job getting my car done efficiently, effectively and economically. Great waiting area, coffee and snacks were readily available. Rest room was very clean. Overall dealership appearance was perfect. I will definitely return for service in the future. More