Gordie Boucher Village Ford of Thiensville

I recently brought my Ford Expedition in for a recall. I briefly mentioned at check-in that there was a squeak coming from the engine, and that as long as it was in for a recall could they see if the squ I briefly mentioned at check-in that there was a squeak coming from the engine, and that as long as it was in for a recall could they see if the squeak could be identified. Upon completion of the recall I picked the vehicle up after the service department was closed. When reviewing the invoice, there was an unexpected specific charge of $195.98 (before tax). The dealership cashier could not explain the nature of the charge. I paid it so that I could take my vehicle. I called service the next day and nicely inquired about the charge. They explained that the $200 was a "diagnosis charge" to determine that the serpentine belt pulley was squeaking. The charge was just to diagnose it, not to replace it, explaining that they take customer concerns very seriously and that a full diagnosis of the engine had been required. Really? $200 to listen to a pulley? I live close to the dealership and have seven Ford vehicles, and generally I'm fairly pleased with the dealership - but this has taught me to keep my mouth shut in the future when I drop my vehicle for recalls or price pre-determined oil changes. More

A while ago, I received a Ford recall notice for my F250. I called Tim about it after opening the envelop and reading the message. He told me to bring it in for an inspection the very next day. I really a I called Tim about it after opening the envelop and reading the message. He told me to bring it in for an inspection the very next day. I really appreciated his accommodating me on such short notice. That is the consistent story of my long and satisfying relationship with Boucher Village Ford and Tim Gallitz. 'Tim always goes above and beyond to make things convenient for me and my family. And his vehicle service knowledge and expertise in unrivaled. He is generally able to accurately diagnose issues after just hearing a description of the symptoms. He collaborates with his technicians in service and is always on top of where they are in the process of repair and what they are finding. We have counted on Tim and the dealer's quality technicians to keep our vehicles safe and dependable on the road over these many years. Thank you, Tim, and Boucher technicians. More

I was so pleased with the wonderful treatment by all of the staff . I highly recommend the staff . I highly recommend More

Every experience at this service department is great. I love the video recaps of the vehicle overview during the maintenance appointments. We will continue to utilize this service department I love the video recaps of the vehicle overview during the maintenance appointments. We will continue to utilize this service department More

Tony is a pleasure to work with The car is great and the cost was affordable cost was affordable More

Good The dealership is always a nice place to visit Done Nice employees and clean business Nice employees and clean business More

Expensive but usually have my vehicle back by the next day, and they are willing to pick up and drop off my 6 year old and I from 20 minutes away. day, and they are willing to pick up and drop off my 6 year old and I from 20 minutes away. More

Fantastic dealership that made the buying process actually fun! Would highly recommend them to anyone and would use them again any day. actually fun! Would highly recommend them to anyone and would use them again any day. More

Emily helped me find my Ford pass points She was very knowledgeable Friendly and curtious knowledgeable Friendly and curtious More

Discussed the choices in repair given the age of the vehicle Boucher thiensville have been doing a great job servicing my vehicles for years vehicle Boucher thiensville have been doing a great job servicing my vehicles for years More