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Gordie Boucher Village Ford of Thiensville

Thiensville, WI

Overview
Employees
Reviews
Vehicles
4.8
1,127 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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121 N. Main Street

Thiensville, WI

53092

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Showing 1,127 reviews

August 03, 2026

Knowledgeable! Tim is excellent. Honest approach! Hopefully Tim stays forever ... the videos from the technicians are very reassuring and helpful in making decision More

by jjmmd
Recommend Dealer
Yes
Employees Worked With
Tim G .... does a fabulous job ??
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Aug 03, 2026 -

Gordie Boucher Village Ford of Thiensville responded

We’re glad our team’s expertise and honest approach made you feel at ease. The technician videos are designed to give clear information for repair decisions, so it’s rewarding to know you found them helpful. Thank you for trusting your Ford Explorer with us and we look forward to serving you again. Anthony Garbo General Sales Manager 262-242-1100

August 03, 2026

Good communication even if it took a bit longer than anticipated. Happy with the video and the results More

by psclark
Recommend Dealer
Yes
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Aug 03, 2026 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for sharing your experience with Ford service. We’re glad our updates and video walkthrough helped clarify each step and that you’re satisfied with the outcome. We look forward to assisting you again. Anthony Garbo General Sales Manager 262-242-1100

August 01, 2026

I had a very good experience with Tiffany. She is patient, takes the time to listen, and treats her customers with seriousness, respect, and professionalism. More

by Gonen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Sheperd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2026 -

Gordie Boucher Village Ford of Thiensville responded

It’s great to hear our service staff were patient, attentive, and professional while working on your Ford F-150. Thank you for the five-star review and for trusting us with your vehicle. Anthony Garbo General Sales Manager 262-242-1100

August 01, 2026

The repair in my car was major and took longer than expected to complete, but the team communicated with me and made sure I had wheels to bridge the gap. More

by gopackgo22
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2026 -

Gordie Boucher Village Ford of Thiensville responded

We appreciate the five-star rating and your patience with the major repair on your Ford Explorer. Katie and our service team are glad they could keep you moving and keep you informed throughout the process. Thanks for choosing us, and we look forward to helping you again. Anthony Garbo General Sales Manager 262-242-1100

July 31, 2026

I had an oil change, told it would take 1 hour. It took2 hours. When I left the get oil change soon, light was on. Also, the tire pressures were all different. Went back to the dealer. Oil light wa More

by CHIPTBURKE
Recommend Dealer
No
Employees Worked With
The person worked at the service desk
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July 31, 2026

Explained issues being fixed, provided good preventative guidance to avoid future problems, added requested services with no delay More

by ADAMNEWMAN96
Recommend Dealer
Yes
Employees Worked With
Andy in Servicing
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Jul 31, 2026 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for sharing that we clearly explained the issues and provided preventive guidance to help you avoid future problems. We’re glad we could complete your requested services promptly. We appreciate your trust in our Ford service and look forward to assisting you again. Anthony Garbo General Sales Manager 262-242-1100

July 30, 2026

Tiffany is a superb service advisor, in every way. Thank you! Knowledgeable, extremely helpful, and friendly. More

by RFOSTERMUS
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Jul 30, 2026 -

RFOSTERMUS responded

While Tiffany is rather new to Boucher Village Ford, she’s one of the finest service advisors we’ve ever had there — or anywhere else!

Aug 02, 2026 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tiffany and our team, and we look forward to working with you again. Anthony Garbo General Sales Manager 262-242-1100

July 30, 2026

Service was adequate and timely although with a rattle when rear car door is closed. More

by SUEDUVERNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2026 -

Gordie Boucher Village Ford of Thiensville responded

Sue, thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. Please reach out to us so we can speak directly, and we'll address your concerns in detail. Anthony Garbo General Sales Manager 262-242-1100

July 29, 2026

Was not told about new 3% charge for credit card. Wasted hours of my time by insisting I go home to get a check. All because you would not drop $35 charge on a $1200 sale. Very disappointed in a comp More

by theblur
Recommend Dealer
No
Employees Worked With
Everyone
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Aug 02, 2026 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Anthony Garbo General Sales Manager 262-242-1100

July 28, 2026

Very easy to do business with and they always service my truck right. They're awesome. More

by EMXDAVELAUER
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Jul 28, 2026 -

Gordie Boucher Village Ford of Thiensville responded

We’re happy to know we’ve made doing business easy and that your Ford F-150 is always serviced right. Your continued trust in our service team means a lot. Thank you for the five stars! Anthony Garbo General Sales Manager 262-242-1100

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