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Gordie Boucher Village Ford of Thiensville
Thiensville, WI
851 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 851 reviews
April 05, 2024
Brought my car in for repair after a car accident. This took 6 weeks and 2 days. I had to rent a car for the duration @ $30 per day. The only contact with body shop manager was initiated by me. There This took 6 weeks and 2 days. I had to rent a car for the duration @ $30 per day. The only contact with body shop manager was initiated by me. There were no updates and when I asked when it was be completed I was given vague time frames. At week 5 I was told it should be done next week. I called on Wed of that week and was told "a couple of more days. I called 2 days later, Friday, and again asked when it would be done. He thought Monday, the start of week 7. I said I would be there on Monday at 4:30 for pick up, he agreed. When I arrived on Monday at 4:30 I was told it was still not done and he forgot to call me. Again I was given a vague time frame for completion. I said I want a drop dead date and time now. I was told Wed at 3:30. I then went in and complained to dealership GM. He called me the next day and confirmed it would be done Wed, which it was. No good will gesture for the aggravation and terrible customer service, maybe fill my gas tank (only half empty) , throw in an oil change, discount on bill. Nothing. I will NEVER do business with a Gordie Boucher dealership again and will be sharing this experience. More
by mjdrenski
Verified CustomerEmployees Worked With
Steve-body shop
Helpful April 02, 2024
I was grateful for the pickup and drop off service And the time it saved me the time it saved me More
by JOHNPATEK
March 30, 2024
great communication. speedy service. friendly attitude. she was very keen to get my vehicles back to me quickly after recalls were completed speedy service. friendly attitude. she was very keen to get my vehicles back to me quickly after recalls were completed More
by ninja9
March 28, 2024
The place is always clean. Employees are always friendly and very helpful. I would highly recommend the dealership to people. I will also be going back for my services. Employees are always friendly and very helpful. I would highly recommend the dealership to people. I will also be going back for my services. More
by SPONHOLZ110
March 26, 2024
Very good concerned about my problem Was able to get service quickly. Explained problem well service quickly. Explained problem well More
by GRAFTONSTEVE1955
