Stephen Sheperd

I feel the trade-in value for my vehicle was way undervalued. Given 14,000 you’re selling it for over 23,000. The condition of the tires on the vehicle I bought are basically the same as the vehicle undervalued. Given 14,000 you’re selling it for over 23,000. The condition of the tires on the vehicle I bought are basically the same as the vehicle I traded. He said he was taking $2000 off my trade for new tires and a hood liner. I doubt it costs the dealership that amount. But it will cost me that amount to replace the tires on the Raptor, which I’ll need to do next year. I get the dealership has to make money, just seems a little exorbitant at my expense. (How about tires for my vehicle? - that would help) More

by CVANPIETERSOM Verified Customer Verified Customer

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I had a very good experience with Tiffany. She is patient, takes the time to listen, and treats her customers with seriousness, respect, and professionalism. She is patient, takes the time to listen, and treats her customers with seriousness, respect, and professionalism. More

by Gonen Verified Customer Verified Customer

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I think Gordy Boucher in Theinsville was very professional, courteous and fair dealership to work with. They even picked up my car and fixed it after I bought it because I missed something in the professional, courteous and fair dealership to work with. They even picked up my car and fixed it after I bought it because I missed something in there and I’m looking forward to a long-term relationship with this dealership. More

by JMENTE1962 Verified Customer Verified Customer

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Stephen Sheperd was great to work with as my wife and I were shopping for "new" used vehicle. As we live in De Pere, I called to inquire about making the 1hr & 40 minute drive to look at and drive a used were shopping for "new" used vehicle. As we live in De Pere, I called to inquire about making the 1hr & 40 minute drive to look at and drive a used Ford Escape. Hirak Patel took my call and stated that there was a pending offer on this particular vehicle. After that, Stephen called to ask what I was looking for in a used vehicle. I explained to him the details of what I was looking for and he assured me he would let me know when they had a vehicle that met my requirements. About 2 weeks later Stephen called and let me know he had a 2023 Ford Escape xx Line Select that was exactly what I was looking for. We drove down to look at it on Wednesday and returned on Friday afternoon to sign paperwork and take it home. I appreciate Stephen being a man of his word and answering all our questions and walking us through the details and features of the Escape we purchased. Thank you Stephen and Gordie Boucher Ford of Thiensville. I would also like to add that Hirak Patel was great in walking us through the financing process, including informing us of the options available (extended warranty, etc) without any high pressure tactics. His professionalism and kindness was appreciated. More

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Village Ford was great and made the easy of getting a new Bronco Heritage delightful! Bronco Heritage delightful! More

by ZENS2459 Verified Customer Verified Customer

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Excellent dealership for our new vehicle purchase! After a disappointing and frustrating start with a different dealer, we are very happy we ended up going to Stephen and Gordie Boucher Village Ford o After a disappointing and frustrating start with a different dealer, we are very happy we ended up going to Stephen and Gordie Boucher Village Ford of Thiensville. We got a great deal on our new vehicle purchase and trade in. Stephen and the rest of the team turned around a frustrating experience and made it smooth and painless as possible. Everyone was friendly and knowledgeable and their transparency was truly appreciated. They made sure all our questions were answered, and Stephen explained all the features of the vehicle without making us feel pressured. He also took the time to help get things set up and connected before we left, which was also appreciated. Overall, we couldn’t have asked for a better experience and would highly recommend them to anyone looking for their next vehicle. Even though it is over an hour from our house we will definitely be considering them for future vehicle purchases. More

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