Gosch Ford Temecula

Recall work = no income = no courtesy = no repeat business +1 star = The recall work was completed and within +1 star = The work was completed within the estimated '3-4 hours.' -1 star = Surly appointment ex +1 star = The recall work was completed and within +1 star = The work was completed within the estimated '3-4 hours.' -1 star = Surly appointment experience. I asked for the 'first morning appt in Temecula on x date for 3 recalls on my make/model/year vehicle. I will wait for my car.' 'What's your VIN number?' That's not a number I have memorized. She did find that my vehicle had been serviced. Then I had to repeat what I needed. Then again. And restate that I would wait, not take a shuttle home. -1 star = I arrived early for the 0715 appt. Unsure which 'line' was appropriate to park my vehicle, I opened the service area door to ask. WE'RE NOT OPEN YET! I hadn't said a word yet it warranted being barked at David Sanchez. I turned around and went back to my car, having never said a word. A young woman came by about 20 min later, checked my name from the appt list, told me to leave my keys in the car and see David Sanchez. Oh, yeah, Mr Barks A Lot. -1 star = An excuse disguised as an apology. I walked into the service area again. A couple were speaking with another service person and blocking the passageway so I waited quietly. David Sanchez walked over and said he could help me. I excused myself and went to his cubby. I did not make eye contact. 'Sorry, I snapped at you. Most people yell at us for not being open before 7am.' I said nothing and did not make eye contact. His computer stated 1 recall. No, it's 3. Did you want a car wash? No, thank you. And I can arrange a shuttle to take you home? No, thank you. It's going to be 3-4 hours. I'll wait. Are you sure? I looked at him and replied, 'In my experience with dealers, if you go home, they call you at 4pm and say the work couldn't be completed that day and they keep the car overnight. I'll wait here.' and looked back down. As always there are signatures, and he acted irritated that I reading them before signing them. I stayed in the waiting room as I watched my car inch forward in the line. Approx an hour later, it was moved - I suppose - into a work bay. The tv and music were too loud to work and it was too hot outside so I moved to a small table in the showroom. Around 0930, David Sanchez approached me with 'Mrs...your vehicle is ready.' I read the paperwork, signed it and asked where my car was waiting. 'It's right outside. The keys are inside.' It was outside alright. Behind 4 other cars with no drivers. Do I sit and wait? Do I back-up in crowded area with people who are not looking? The young woman came over and offered to move it. I thanked her and she did. There is one open 'lane'. As I turned a food truck headed down. I stopped and it kept moving forward so I backed up. I can't move right, left, backwards or forwards. The young woman saw the issue and motioned for the food truck to back up so that I could leave. I waved a thanks to her and left the dealership. I get it. There's no income on recall work. It *is* an opportunity to make a customer feel welcomed and plant the seeds for longer relationship. Evidently, that doesn't apply to women or seniors. I'll continue getting my regular service at my local mechanic who knows me by name, is happy to see me and goes the extra mile to make sure they get repeat business. My mechanic also got thank-you donuts this morning because yesterday was awful. More

Great dealership Went in to look at cars and ready to do battle! Met the nicest helpful people. Never felt pressured and ended up with the car I wanted and a great de Went in to look at cars and ready to do battle! Met the nicest helpful people. Never felt pressured and ended up with the car I wanted and a great deal! Worth the visit More

Rachel le as always been my point of contact over at Rancho Ford she fast efficient and always has friendly smile on her face, thankyou so much for always be le as always been my point of contact over at Rancho Ford she fast efficient and always has friendly smile on her face, thankyou so much for always being spot on Rachelle keep up the amazing work. More

Rachelle Long is the GOAT (Greatest Of All Time). She has been our service adviser for around 5 years now and she has absolutely ruined any other service adviser for us. Sorry (Greatest Of All Time). She has been our service adviser for around 5 years now and she has absolutely ruined any other service adviser for us. Sorry everyone else. Her customer service is the best we've ever had, for anything. She's professional, reliable, friendly, has unsurpassed attention to detail... there aren't enough good things we can say about her. As long as Rachelle works there we'll be in a Ford. Thanks again Rachelle! More

Outstanding service Always a pleasurable experience dealing with Gosch ford Temecula. Professional staff worked hard to ensure my vehicle was finished on time. I would li Always a pleasurable experience dealing with Gosch ford Temecula. Professional staff worked hard to ensure my vehicle was finished on time. I would like to thank you More

Wonderful thank you Maurice really appreciate the help of purchase in my vehicle is pretty nice not have to go through a ton of headache and get the vehicle tha thank you Maurice really appreciate the help of purchase in my vehicle is pretty nice not have to go through a ton of headache and get the vehicle that I actually want to More

Excellent experience Hal saverons and William Gebbie were very helpful, the communication and dedication to my wife and I were mind blowing. They showed attention to our t Hal saverons and William Gebbie were very helpful, the communication and dedication to my wife and I were mind blowing. They showed attention to our two young boys, which really helped the experience and made the experience feel more like a family gathering. More

Service Department Gosch Ford Temecula's Service Rep, Rachelle Long, is why we give a 5 star rating. Not only is she professional but she treats every customer as if t Gosch Ford Temecula's Service Rep, Rachelle Long, is why we give a 5 star rating. Not only is she professional but she treats every customer as if they were family. She never stops! Gosch is very fortunate to have her working for them. More

Loose panel A piece of plastic was loose underneath my car. I took it in and was quickly helped. There was no line when I arrived (late afternoon on a Saturday). A piece of plastic was loose underneath my car. I took it in and was quickly helped. There was no line when I arrived (late afternoon on a Saturday). Got in and out quickly with professional assistance and my car back to “normal”! Thanks Mike!!! More

Easy and Complete Came in for an oil change and another some what unusual issue and they were able to figure it out and get me back in a day with a completely booked se Came in for an oil change and another some what unusual issue and they were able to figure it out and get me back in a day with a completely booked service department. More