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Gosch Ford Temecula - Service Center

Temecula, CA

4.8
3,260 Reviews

3,260 Reviews of Gosch Ford Temecula - Service Center

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July 28, 2023

Joseph Britton provides great customer service. Appreciate Gosch Ford TemeculaService. Service is great at Temecula More

by SocalGal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristy pleasant cashier
Jul 29, 2023 -

Gosch Ford Temecula responded

Thank you! Joseph and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Temecula. Jason Noble General Manager

July 27, 2023

From the top-down and the bottom-up this dealership has it all buttoned up. The service rocks! 💗 💕 Samantha Masuguchi as my service advisor. She’s supported by a great team and I appreciate them More

by eddie k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Masuguchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Gosch Ford Temecula responded

Thank you, Eddie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachelle and Samantha met your expectations. Thank you again for choosing Gosch Ford Temecula, we look forward to having you as one of our valued customers for many more years to come! Jason Noble General Manager

July 26, 2023

Had to pay out of pocket for a rental. My car was being repaired under warranty for a transmission solenoid which took the dealership approximately 14 to 15 days to fix. Had a previous app More

by PELON225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Gosch Ford Temecula responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rachelle Long Service Manager 951-699-1302

July 26, 2023

Joe did an exceptional job keeping us informed of our repair with customer satisfaction being a priority. More

by gar8328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Gosch Ford Temecula responded

Thanks for sharing about your experience with Joe here at Gosch Ford Temecula. We appreciate your business and hope to see you again soon! Jason Noble General Manager

July 22, 2023

Hi, Mr Bretton was very nice. He made us feel comfortable he was very thorough. I would come back to him just because of the person that he was thank you. More

by Gregrd2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Gosch Ford Temecula responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jason Noble General Manager

July 22, 2023

Had car for 3 days and still missed some things plus poor communication this time around. Appreciate valet pick up and courtesy rental to cover the delay but . . . More

by djb1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier. Friendly smile and just nice people
Jul 22, 2023 -

Gosch Ford Temecula responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Rachelle Long Service Manager 951-699-1302

Jul 22, 2023 -

djb1119 responded

Brake light failure not corrected. Still hearing a clunking in right front on bumps and antena found unscrewed in front seat. Now the check engine light is coming on. Not good. Very concerned about quality of work and crushing disappointment on communication. djb1119@gmail.com.

Jul 22, 2023 -

djb1119 responded

Connected with Sam this morning and she is courageously jumping in to make things right. Much appreciated.

July 22, 2023

Ken Olson always takes excellent care of us! The dealership is very professional too! Sid & Jen More

by j_wilkie66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Gosch Ford Temecula responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ken and our team, and we look forward to working with you again. Jason Noble General Manager

July 21, 2023

On time. Fast. Friendly smiles We thank you for keeping us up to date on our maintenance More

by edallen628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Macdonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayleenna, Trevor Schultz
Jul 22, 2023 -

Gosch Ford Temecula responded

Thanks for sharing your thoughts about your experience with Gosch Ford Temecula. We appreciate your business and hope to see you again soon! Jason Noble General Manager

July 21, 2023

Update: while I usually like to give good reviews, I feel the need to provide this update. I have had to come back more than twice for the same issue. Not very good when “diagnostics” are ran and then they “ More

by Yourname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier lady
Jul 22, 2023 -

Gosch Ford Temecula responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jason Noble General Manager

July 20, 2023

Service department is second to none, courteous and fast! ! Cameron followed up in a timely manner and always returned my calls and texts! More

by currylam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2023 -

Gosch Ford Temecula responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Cameron here at Gosch Ford Temecula. Jason Noble General Manager

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