Gosch Ford Temecula - Service Center

Everyone there are so nice and professional. My service writer Samantha masuguchi is so awesome I want let anyone else help me be her she really loves her job. And with a smile writer Samantha masuguchi is so awesome I want let anyone else help me be her she really loves her job. And with a smile More

I had small electrical issue on my truck, they had the vehicle all day, fixed the problem at no charge, who does that ?? Amazing.. Thanks vehicle all day, fixed the problem at no charge, who does that ?? Amazing.. Thanks More

I truly believe that a business can get by if they have a good product or service; but for a business to be excellent like that of Gosch Ford Temecula, the personnel must be very experienced and caring. My d good product or service; but for a business to be excellent like that of Gosch Ford Temecula, the personnel must be very experienced and caring. My direct interactions recently were with Rachelle Long in the service department and Carlos Lopez in the parts department. I actually chose Gosch Ford Temecula due to very solid reviews on Yelp given for Rachelle; and to say the least, those reviews were right on. Rachelle did everything right from listening to me about my concerns about my F-150, to working with the service team to properly evaluate the issues, to keeping me in the loop every step of the way and making sure what needed to be done was done correctly. Bravo Rachelle! And then one might ask what could a sales person in a parts department do that would be above and beyond. When I couldn’t figure out how to install some tie downs on my F-150 that I had purchased at the dealership, I mentioned it to Carlos in the parts department. Although he was manning the phones and the parts sales desk, he said those tie downs could sometimes be a challenge to install. So he offered to go out quickly and help me figure out the challenge, all the while it being 90+ degrees. After installing three of four tie downs, he ran into the same problem that I had which was that one of the tie downs couldn’t be installed. Upon review, he determined there to be a slight manufacturing defect in the part. So, Carlos took it upon himself to take the first three off (not an easy task), then he got out a new set of four and he installed all four to make sure they worked properly. Bravo Carlos! From the beginning of just calling in to make an appointment, to cashiers ringing up my purchases, to their appointment system which reminded me a few times of my upcoming appointment, to Rachelle and Carlos, everyone was cheerful, respectful and they all came accross as caring about me. Bravo Gosch Ford Temecula! More

Rachelle does a great job thanks. Schedule thorough yes yes yes yes yes yes yes yes yes yes yes yes yes 26 words yes yes yes yes yes yes yes yes yes yes yes yes yes yes 26 words yes yes More

Rachel’s professionalism is without a doubt why I continue to give Gosch Ford my business. I trust her knowledge and commitment to service above all else. Someone with her caliber of integrity should continue to give Gosch Ford my business. I trust her knowledge and commitment to service above all else. Someone with her caliber of integrity should be the standard for all other service technicians and service coordinators. More

The servicing process was super easy and extremely efficient. The waiting area and bathrooms were kept clean. The staff was very friendly and very helpful. efficient. The waiting area and bathrooms were kept clean. The staff was very friendly and very helpful. More

R. Long definitely took care of me. They had my truck for 2 days and I received daily updates. She was amazing/awesome. Highly recommend going to her again. 2 days and I received daily updates. She was amazing/awesome. Highly recommend going to her again. More

Racheel Long, is an awesome service advisor who communicates clearly with you from the minute you walk through the door. She’s hands down best! communicates clearly with you from the minute you walk through the door. She’s hands down best! More

Their customer service is always above and beyond! They are professional and pleasant. They always make sure that all of my.needs are met. One happy customer... are professional and pleasant. They always make sure that all of my.needs are met. One happy customer... More

Everything was great employees where nice service was done properly would recommendEverything was great employees were nice service was done properly with recommend to all done properly would recommendEverything was great employees were nice service was done properly with recommend to all More