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Gosch Ford Temecula - Service Center

Temecula, CA

4.8
3,194 Reviews

3,194 Reviews of Gosch Ford Temecula - Service Center

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April 20, 2021

I have had for almost five years now and still runs like a CHAMP! Thanks to my service advisor, “ Rachel Long” and the service tech!! More

by Dancelkids
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Gosch Ford Temecula responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachelle and the team met your expectations. Thank you again for choosing Gosch Ford Temecula, we look forward to having you as one of our valued customers for many more years to come! Jason Noble General Manager

April 19, 2021

Once again, outstanding service by Kenn Olson and the service department. Kenn verified that I had purchased the Ford ESP 84/75, it was the premium package, with it I could get a car for a day, and what More

by usmchambless
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Gosch Ford Temecula responded

Thank you so much for your kind words for Kenn and our service department, and for taking the time to leave us this wonderful feedback! Jason Noble General Manager

April 16, 2021

Rachelle Long was my Service Consultant , she was great. I ask her to see if the work that was done was covered by my Warranty , unfortunately it wasn't. My dealings with Rachelle have been good . She is More

by rodger hoffer
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2021 -

Gosch Ford Temecula responded

Thank you, Rodger, for taking the time to share your thoughts on working with Rachelle and the rest of our team. We're glad to hear we delivered such a great experience! Jason Noble General Manager

April 15, 2021

Had my Lincoln serviced for its 30,000 mile requirement. Kenn Olson is the best service representative. He always makes sure my vehicle is up to date on all services and makes appointments that are conven More

by Pat@CL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Gosch Ford Temecula responded

Pat, it's great to hear that Kenn and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gosch Ford Temecula! Jason Noble General Manager

Apr 29, 2021 -

Pat@CL responded

Kenn Olson has been my Service Representative for many years for cars I had before this one. On time I had my car towed from Anaheim Hills to Rancho Ford (now Gosch) to make sure Kenn was the person who arranged for my car to be fixed. That is how much I trust him. You are very fortunate to have such an honest and professional Service Representative working at your company. I recommend him to all my friends. Thank you for listening! Pat@CL

April 14, 2021

Great customer service. Robert in parts was very helpful in ordering accessories for our car. He made sure to get them right and in time More

by emmac24698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Celaya
Apr 14, 2021 -

Gosch Ford Temecula responded

Emma, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Robert and our team, and we look forward to working with you again. Jason Noble General Manager

April 13, 2021

Rachelle is the best of the best. She always gets everything take care off in a timely manner. Always 5 star service. She is the most efficient and excellent communicator More

by juergenusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Gosch Ford Temecula responded

We appreciate your business and Rachelle and our service team looks forward to serving you again soon! Jason Noble General Manager

April 12, 2021

Great service and their service is fast and goodKenn Great service and their service is fast and good Kenn kept me informed on the status of our truck Ken’s customer service is the best!! More

by Kencrump54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Gosch Ford Temecula responded

Thank you for sharing your thoughts about your experience working with Kenn here at Gosch Ford Temecula. We appreciate your business and hope to see you again soon! Jason Noble General Manager

April 12, 2021

I had an issue with my lease vehicle. From the first conversation Rachelle made me feel like it was no problem, she was going to take care of everything. And she did. She was great at staying in contact More

by taynalapierre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Gosch Ford Temecula responded

Thank you for choosing Gosch Ford Temecula, your feedback and rating mean a lot to us. We're glad Rachelle and the team were able to help, and we hope to see you again! Jason Noble General Manager

April 11, 2021

Awesome service. New technology that they actually show you in video their inspection. Very courteous and effective. They tell you exactly what needs to be done. More

by Dannagparafina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vecchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Tinsley
Apr 12, 2021 -

Gosch Ford Temecula responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Jason Noble General Manager

April 10, 2021

Kenn Olson is the best!! Kenn has been taken care of my cars since 2005. He has always made an extra effort to provide excellent service. Kenn is very professional and courtesy every visit. I dread the day More

by jonelsonwylie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2021 -

Gosch Ford Temecula responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Kenn to be a positive one at Gosch Ford Temecula. Please don't hesitate to reach out if you need anything else. Jason Noble General Manager

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