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2,497 Reviews of Gosch Ford Temecula - Service Center
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October 26, 2018
Best place for Sales and Service Just a a great and easy place to do business. No hassle ever! I have used Gosch in the past and it just works for me Just a a great and easy place to do business. No hassle ever! I have used Gosch in the past and it just works for me More
by Buff
Verified CustomerEmployees Worked With
Adam Smith, Elizabeth Cassidy
Helpful October 26, 2018
Excellent & fast service! I was greeted by a nice young lady almost immediately & she directed me to the person that would be writing up the sevice order. I was told there w I was greeted by a nice young lady almost immediately & she directed me to the person that would be writing up the sevice order. I was told there would be no charges because it was the first oil change since I purchased my car at Gosh Ford. I was asked if I'd like my car washed & I was invited to wait in the customer service lounge for the hour I was told it would be until the service was completed. It was a nice customer lounge & very comfortable. The many flavor choices of coffee was nice & the popcorn was especially nice for customers with children waiting with them. The oil change & car wash was finished much faster than the predicted hour. I left Gosh Ford a happy customer! More
by IrisD
October 25, 2018
Trevor was wonderful to deal with This was my first time at Gosch Ford Temecula and I was really impressed by how organized everything was and the ease of doing business. I dealt with This was my first time at Gosch Ford Temecula and I was really impressed by how organized everything was and the ease of doing business. I dealt with Trevor who was very knowledge, friendly and promp and took the time to discuss the service with me and answer my questions. Excellent customer service all round, deserving of a raise! Keep up the great work! More
by Mona
Employees Worked With
Trevor Schultz
October 25, 2018
No technical expertise I had a 2013 F-150 towed in due to non start and dying while driving. The dealership cranked the motor and it started. They said they have a good idea I had a 2013 F-150 towed in due to non start and dying while driving. The dealership cranked the motor and it started. They said they have a good idea of the issue but could not proceed unless the code showed up. Their resolution was for me to drive around with my code reader attached and photograph the code when the issue arises. I guess they expect me to do the diagnosis for them while I struggle with a dead vehicle rolling down a windy road pulling a loaded trailer. These guys are a total joke. They are not willing to spend the proper time diagnosing for fear they will not be compensated at the expense of customer safety. Ford sold 763k of these trucks in 2013, one would think this dealer would have this figured out. More
by Raptorowner
Employees Worked With
Nick Adkinson
October 25, 2018
Basically I feel that I wasted my time bring my vehicle I purchased a brand new vehicle Ford F350 2018 from this company... I've been having issues with my tailgate opening while i am driving,it also happ I purchased a brand new vehicle Ford F350 2018 from this company... I've been having issues with my tailgate opening while i am driving,it also happens when the vehicle is just sitting. It doesn't happen all the time but it happens. Also I have had problems with the remote unlocking the door.... there was a recall on this issue they ordered parts for me however they did not change it because I guess I was not in a cold area from what I understand, so they never replaced the part . The GPS is a nightmare, it has a mind of it's Own. I was told by one of the female employees that I need to contact Ford Company and start a inquiry, me the customer needed to find out why my GPS is having problems. How idiotic to make the customer do the work of the employees. All the issues I'm having with this vehicle I wished I could return it. More
by cindy.rich54.cr
Employees Worked With
I cannot remember the names of the employees.
October 25, 2018
Recall and service for locked rear seat Outstanding customer service from start to finish by Miss Long.and the driver who dropped and picked me up to my house. I even have a courtesy check f Outstanding customer service from start to finish by Miss Long.and the driver who dropped and picked me up to my house. I even have a courtesy check from Rachel two hours after I got my truck. Good job!!! More
by romy_menes
Employees Worked With
Rachel Long
October 25, 2018
Very professional company. Gosch Ford is a great dealership. David Sanchez, the service advisor, is very knowledgeable and won't recommend any service that's not truly needed. H Gosch Ford is a great dealership. David Sanchez, the service advisor, is very knowledgeable and won't recommend any service that's not truly needed. Highly recommend this establishment. More
by rickbryan1
Employees Worked With
David Sanchez
October 24, 2018
Friendly service Temecula ford service staff is great. Always friendly and available to talk to. And they call you afterwards to make sure everything is good . They h Temecula ford service staff is great. Always friendly and available to talk to. And they call you afterwards to make sure everything is good . They hold themselves to a high standard. More
by cole_tlc
Employees Worked With
Rachel
October 24, 2018
Fraud brake pad ‘analysis’ Went in for drive shaft recall on Ford Transit. First -automatically put in an oil change without requesting if needed (which it wasn’t) Second- David Went in for drive shaft recall on Ford Transit. First -automatically put in an oil change without requesting if needed (which it wasn’t) Second- David service manager stated need for front brake pads because they were down to 1mm / told me to be “Careful- it’s a big risk”. Took it directly to my regular mechanic and had plenty of brake pad. Ed (Auto Care Experts) stated this is why the industry gets a bad reputation - it was outright fraud - no pads were needed and are worn exactly as much as the rear pads More
by landenkm
Employees Worked With
David - first service desk manager when you walk in
October 24, 2018
Nick is the best advisor EVER I came in for an alignment and Nick was amazing! . He really has the best customer service and makes me want to keep coming back I came in for an alignment and Nick was amazing! . He really has the best customer service and makes me want to keep coming back More
by lauriejacosta
Employees Worked With
Nick Adkisson
