Gosch Ford Temecula - Service Center

Once again the amazing Ken has done us well!!! Ken is timely,caring,helpful and through! His conscientious approach is awesome and welcoming he knocks it out of the park.12 years of excellence. Ken is timely,caring,helpful and through! His conscientious approach is awesome and welcoming he knocks it out of the park.12 years of excellence. More

20000 Mile Service Kenn Olsen was my Service Rep. He was very informative and had my Explorer ready as promised. Super friendly and gave great customer service! I wil Kenn Olsen was my Service Rep. He was very informative and had my Explorer ready as promised. Super friendly and gave great customer service! I will ask for him next time! More

Great Service Department Kenn Olson, Evelyn Diaz, and their service crew did a great job. Got my truck back to me one day earlier than expected. Great workmanship and great Kenn Olson, Evelyn Diaz, and their service crew did a great job. Got my truck back to me one day earlier than expected. Great workmanship and great service department. More

Great Service The service department at Gosch ford was pleasant to do business with. The work was done promptly. I will definitely be coming back to have my Ford The service department at Gosch ford was pleasant to do business with. The work was done promptly. I will definitely be coming back to have my Ford serviced here. More

The best service experience RACHELLE Long is the best! She keeps you informed throughout the process and is always friendly and professional. I appreciate how she and her team fo RACHELLE Long is the best! She keeps you informed throughout the process and is always friendly and professional. I appreciate how she and her team follow up to ensure we are happy. I highly recommend RACHELLE Long to take care of all your vehicle service needs. HIGH 5! More

Rachel is awesome Rachel Long always provides outstanding service each and every time. She communicates frequently and makes it easy bringing my car to the dealership. Rachel Long always provides outstanding service each and every time. She communicates frequently and makes it easy bringing my car to the dealership. Thank you so much! More

Amazing service Thank you Rachelle We have been going to this dealership from Downey for about 5 plus years. Purchased a vehicle as well. Service is always top notc Thank you Rachelle We have been going to this dealership from Downey for about 5 plus years. Purchased a vehicle as well. Service is always top notch!! We refer friends and family because of Rachelle. More

Kenn Olson, Service Advisor I brought my wife's Mustang in because it was stalling out, especially in reverse. Kenn diagnosed the problem immediately when I told him I had the ba I brought my wife's Mustang in because it was stalling out, especially in reverse. Kenn diagnosed the problem immediately when I told him I had the battery replaced about a month ago. I was in and out in about an hour and a half, with an oil, filter, lube, and a car wash. My family has been coming to Gosch before it was Gosch and been taken care of by Kenn for years. More

105000 miles service Excellent service advisor. Very knowledgeable, helpful and friendly. I will recommend Nick and the Service dept to anybody. I have my car service here Excellent service advisor. Very knowledgeable, helpful and friendly. I will recommend Nick and the Service dept to anybody. I have my car service here since the time I bought the car. More

Recall work = no income = no courtesy = no repeat business +1 star = The recall work was completed and within +1 star = The work was completed within the estimated '3-4 hours.' -1 star = Surly appointment ex +1 star = The recall work was completed and within +1 star = The work was completed within the estimated '3-4 hours.' -1 star = Surly appointment experience. I asked for the 'first morning appt in Temecula on x date for 3 recalls on my make/model/year vehicle. I will wait for my car.' 'What's your VIN number?' That's not a number I have memorized. She did find that my vehicle had been serviced. Then I had to repeat what I needed. Then again. And restate that I would wait, not take a shuttle home. -1 star = I arrived early for the 0715 appt. Unsure which 'line' was appropriate to park my vehicle, I opened the service area door to ask. WE'RE NOT OPEN YET! I hadn't said a word yet it warranted being barked at David Sanchez. I turned around and went back to my car, having never said a word. A young woman came by about 20 min later, checked my name from the appt list, told me to leave my keys in the car and see David Sanchez. Oh, yeah, Mr Barks A Lot. -1 star = An excuse disguised as an apology. I walked into the service area again. A couple were speaking with another service person and blocking the passageway so I waited quietly. David Sanchez walked over and said he could help me. I excused myself and went to his cubby. I did not make eye contact. 'Sorry, I snapped at you. Most people yell at us for not being open before 7am.' I said nothing and did not make eye contact. His computer stated 1 recall. No, it's 3. Did you want a car wash? No, thank you. And I can arrange a shuttle to take you home? No, thank you. It's going to be 3-4 hours. I'll wait. Are you sure? I looked at him and replied, 'In my experience with dealers, if you go home, they call you at 4pm and say the work couldn't be completed that day and they keep the car overnight. I'll wait here.' and looked back down. As always there are signatures, and he acted irritated that I reading them before signing them. I stayed in the waiting room as I watched my car inch forward in the line. Approx an hour later, it was moved - I suppose - into a work bay. The tv and music were too loud to work and it was too hot outside so I moved to a small table in the showroom. Around 0930, David Sanchez approached me with 'Mrs...your vehicle is ready.' I read the paperwork, signed it and asked where my car was waiting. 'It's right outside. The keys are inside.' It was outside alright. Behind 4 other cars with no drivers. Do I sit and wait? Do I back-up in crowded area with people who are not looking? The young woman came over and offered to move it. I thanked her and she did. There is one open 'lane'. As I turned a food truck headed down. I stopped and it kept moving forward so I backed up. I can't move right, left, backwards or forwards. The young woman saw the issue and motioned for the food truck to back up so that I could leave. I waved a thanks to her and left the dealership. I get it. There's no income on recall work. It *is* an opportunity to make a customer feel welcomed and plant the seeds for longer relationship. Evidently, that doesn't apply to women or seniors. I'll continue getting my regular service at my local mechanic who knows me by name, is happy to see me and goes the extra mile to make sure they get repeat business. My mechanic also got thank-you donuts this morning because yesterday was awful. More