Gosch Ford Temecula - Service Center

Great customer service. Robert C was helpful in getting my parts. Will definitely be back. Robert C was helpful in getting my parts. Will definitely be back. More

Service is great. Answer all questions correctly. Update on service is excellent. Always will be a customer. Answer all questions correctly. Update on service is excellent. Always will be a customer. More

I brought my vehicle in for the first time to get oil change and two recalls done. They told me it would take one day at the end of the first day. They called me and said they would need a second day. Yo change and two recalls done. They told me it would take one day at the end of the first day. They called me and said they would need a second day. You offered me a rental vehicle, but I didn’t need a rental vehicle For one day On the second day, he called me and said my vehicle was complete ready for pick up. I asked him for transportation from my home to the dealership but they said no we don’t go to Canyon Lake is too far from our dealership had no way to get there so I got a Uber, but you offered me a rental car but you didn’t offer me a ride. I don’t understand that you say you have good customer service but you offer car but you don’t offer me a ride I think the rental car would be more expensive than a ride to your dealership, so what is telling me is that customer service only works when the customer come to you and you don’t go to the customer so now I have to make a decision do I have you work on my vehicle or do I have another dealership work on my vehicle? More

I have never had an experience like this one. It was awesome having the videos of each step through the process and all continuous updates from Cameron made it a great experience. It was awesome having the videos of each step through the process and all continuous updates from Cameron made it a great experience. More

Have had nothing but good service when I have been there. Have never had no issues. Everyone has been very helpful. Have never had no issues. Everyone has been very helpful. More

Excellent service and best parts department they got my parts when other dealers said they couldn’t be located parts when other dealers said they couldn’t be located More

Kenn was awesome! He took care of all of my concerns. He provided great service! He took care of all of my concerns. He provided great service! More

After an oil change my truck was not washed and ended up dripping a lot of oil onto my driveway, which I had to scrub clean. I left messages asking for Joseph to address the situation and he never got back dripping a lot of oil onto my driveway, which I had to scrub clean. I left messages asking for Joseph to address the situation and he never got back to me More

Ken Olsen has been fantastic since we bought the truck. He is knowledgeable and helpful in keeping me informed about serving the truck. He is knowledgeable and helpful in keeping me informed about serving the truck. More

The technician helped me diagnose the initial reason I took my vehicle to the dealer, after determining it did not need any work we identified other issues that need to be fixed. Even with all the time sp took my vehicle to the dealer, after determining it did not need any work we identified other issues that need to be fixed. Even with all the time spent diagnosing the other issue my vehicle was having they did not end up charging me since I did not have them replace the parts needed to fix the issue due to the cost vs the value of the vehicle. They were extremely helpful and professional in every interaction I had with them and gave me recommendations on what needed to be replaced on my vehicle if I wanted to have them complete the service in the future. More