Goudy Honda

Professional good quality of Customer service! Alfonso Cabral, was extremely professional in his manner and work. Alfonso, provided A+ Customer Service, he was very helpful, enjoyed working with h Alfonso Cabral, was extremely professional in his manner and work. Alfonso, provided A+ Customer Service, he was very helpful, enjoyed working with him. Plan to refer future clients to Alfonso Was put off by first salesperson who greeted me, he assumed I was Spanish/Mexican and addressed me in Spanish, which I am not. The music in the place was TOO LOUD, gave me a headache! More

Misleading information There is a sign posted in the service department saying to make an appointment or service could take 2 hours. I made an appointment but service took There is a sign posted in the service department saying to make an appointment or service could take 2 hours. I made an appointment but service took 2 1/2 hours. What I pointed this out, I was told that the word service did not mean service, it meant oil change. Had I known this I would have made arrangements to drop off the car instead, I had to cool my heals for almost 3 hours because of a false and misleading sign. Now this is not the end of the world, but can I now trust anything that I am told here? Credibility is important to me. More

Good Service Came in to browse and walked out with a car! Our sales representative, Karl, provided great customer service. Was very attentive and managed our conce Came in to browse and walked out with a car! Our sales representative, Karl, provided great customer service. Was very attentive and managed our concerns very well. More

Good experience The sales rep, James, was very friendly and helpful. He answered all my questions and made the extra effort to help me purchase vehicle at a price I f The sales rep, James, was very friendly and helpful. He answered all my questions and made the extra effort to help me purchase vehicle at a price I felt was fair to me. More

Another Happy Customer The reason I would give this dealership the highest rarings 5 stars, is because of the friendliness, politeness and respect! Everyone I worked with kn The reason I would give this dealership the highest rarings 5 stars, is because of the friendliness, politeness and respect! Everyone I worked with knew there jobs and that made buying a vehicle very easy. The standout employee has to be the finance officer, Mr. David Chu! His thoroughness, patience, knewlegde and attention to detail made my experience an excellent one! I would absolutely recommend this dealership and certainly give them an opportunity to earn my business in the future. More

Great Experience receive the recall notice regarding my airbag, I came in on the afternoon when the service dept almost close. they told me that they could squish in m receive the recall notice regarding my airbag, I came in on the afternoon when the service dept almost close. they told me that they could squish in my car towards the end of the day and it will takes 2 hours but after only one hour my car finishes. More

Nice people who do their best. Internet sales rep, Sandra, is a young, kind soul. We got along great as she always did her best to accommodate our needs.Sales manager, Art Cheng, w Internet sales rep, Sandra, is a young, kind soul. We got along great as she always did her best to accommodate our needs.Sales manager, Art Cheng, was busy, but highly motivated to make a deal. Business (finance) manager, Marvin Abbasi, was efficient and engaging once he sensed that the client was indeed friendly. The dealership needs better refreshments and the wait to see the finance manager was excessively long. It's not important, but my wife and I were surprised that none of the 5 employees that we dealt with had a firm handshake. I definitely prefer when Edmunds.com provided internet quotes (2 years ago) without having to speak with sales reps from dealerships. Too many contacts from too many sales reps. More

Excellent The service representative that assisted me was helpful, efficient and kept me informed as to the progress of my service. Very pleased with the exper The service representative that assisted me was helpful, efficient and kept me informed as to the progress of my service. Very pleased with the experience. More

Will Recommend The employees here are friendly and knowledgable. I was on the market for a new car and did research on different cars, models, and prices. I was look The employees here are friendly and knowledgable. I was on the market for a new car and did research on different cars, models, and prices. I was looking for a smaller car since I live in the city. Upon walking onto the lot my father and I were immediately greeted by Denny. He introduced himself and asked us what brought us to Goudy Honda. When we expressed what we were looking for, he took us to the multi-level lot where all of the cars were located. He throughly explained features, gas mileage, and differences between the models. This is my third car purchase, and usually salesman are pushy or uncomfortable to talk to, but Denny was nice, patient, and had an easy going demeanor. While on the test drive he explained the different features on the car (Honda Fit), which was great because it helped me make my decision. Once I decided I wanted to purchase the car, we went into negotiations. Since we were not financing the car we skipped all the paperwork and negotiated on a price. After some back and forth price adjustments we signed the paperwork. We had a couple of bumps along the way dealing with our financial institution, but Denny helped guide us to ensure we walked out the door with a brand new car. A few friends recommended I come here, and although I was skeptical, I am glad I purchased my car here instead. Other dealerships gave me higher prices and were not willing to negotiate. All in all, I would definitely recommend this dealership to others. More

the best service fast service and extra check everything very knowable service consultant. place this very clean and friendly and look new car take a look was fun. fast service and extra check everything very knowable service consultant. place this very clean and friendly and look new car take a look was fun. More