Goudy Honda

Enjoyable experience thanks to Angel V. 4 excellent service! Thank goodness I fell in good hands. Angel Villalpando provided me with excellent service throughout the entire transaction! He help me find the car Thank goodness I fell in good hands. Angel Villalpando provided me with excellent service throughout the entire transaction! He help me find the car that best met my needs. I am very happy with the service and my car! Angel is friendly, honest and knowledgeable. He provided me with a great deal! I will recommend him to my family and friends. More

STAY AWAY! Beware of Manager Arthur STAY AWAY! WORST EXPERIENCE EVER. The only reason they even get a star from me is because I HAVE to give them a star to leave a review. I have bough STAY AWAY! WORST EXPERIENCE EVER. The only reason they even get a star from me is because I HAVE to give them a star to leave a review. I have bought 4 cars in the last 3 years for friends & family at other dealerships and this is by far the WORST dealership I have ever been to. Unfortunately, we DID have to buy from them because my friend’s daughter really wanted the car, but I have never felt more disrespected and upset at a sales manager (Yea Arthur Chan, I’m talking about you man.) than I was here. I’m actually baffled that more people haven’t complained about him, and how he got to his position is equally baffling. Let me start with what Goudy did well. Sy Phan (Sales) & Michael Nguyen (Finance) are awesome. I absolutely loved Sy & I wished he didn’t work under such a rude manager. Sy saw how visibly upset we were by Arthur’s words, but it was out of his hands and I do not blame him one bit for the actions of Arthur Chan. Michael Nguyen was an awesome finance guy too. He was thorough and also apologetic for Arthur. Positives points done; now let me tell you about the negative experiences that I’ve had to deal with at this dealership. In Aug. 2015, I contacted this dealership to negotiate a car for my friend’s daughter, and over the phone they said this was fine. So I get to the dealership and I talked to the salesman about pricing for the 2015 Honda Fit EX because I already knew what price I was comfortable paying. After two trips of “let me talk to my manager,” he came back & said the manager wants to wait for my friend to come before they talk pricing since I am not the one paying for the car. This was annoying but whatever, let’s just get business done. My friend arrives after work, and the salesman that was helping me was busy with another client, so I told him, “don’t worry, get your sale” because I want him to get his sales. You know what I showed him? Courtesy. Something that is apparently lost at this dealership. When he finally made his way back to us, he went to talk to his manager and the manager gave him the same exact price they had been giving me. ARE YOU SERIOUS? You wasted all of our time just to say it’s the same price? You can’t just tell me that you’re sorry but you can’t sell the car for less, instead of making my friend come and wait another 30 minutes? You know what a good dealership does? They give you at least 50-100$ for actually being patient and courteous to them and so we can get the sale done. We were pretty much done with the dealership at this point, but the CEO of our work says he knows a trustworthy fleet manager at this location and the sale will be quick and painless. So I contact this person and he tells me that they have a 2016 Honda Fit CVT LX coming in and he can sell it to me for $19,317. I told him great, call me when the car comes and we’ll get this sale done. So fast forward to Monday, the fleet manager is on vacation so my emails were given to Sy to handle and make the sale. I was expecting to come, and just get the sale done. Oh how wrong I would be. When I get here, I’m informed by Sy that unfortunately they installed a pro-pack on the car and it would cost an additional $495. He said he would try to speak to the manager (Arthur Chan) since that was not our negotiated price. Now let me explain to you something in case you didn’t know about buying car. If you negotiate a price online, that is SUPPOSED to be the price you get, but I digress. I understand with the internet that dealerships typically sell cars much closer to invoice price than decades ago and some dealerships try to get more profit by adding packages which typically cost them a fraction of what they charge you and then they get a bonus from Honda or corporate for hitting quotas. Every business deserves to make money; otherwise, why would they waste their time doing business. But you know what you don’t do? You don’t xxxxxxxx the customer. I’m not stupid Arthur, don’t talk to me like I’m a child. I’m a 4 year graduate from UCLA and I do corporate marketing for a large hospital network. The point I was griping was that I don’t mind that you put the package on, but when I have been in constant contact with your dealership in the days leading up to the car’s arrival including a few hours before I came to buy the car, you should probably as a COURTESY tell me that it is company policy to install a package on the car & so the price has changed. Don’t wait until I come to the dealership & tell me all these extra packages are added on. Now here’s where he needs to get a firm lesson on customer service. He has the AUDACITY to tell me that all dealerships do this (they do not) and that I can contact any other dealership and when I arrive there will be packages added on (no. that’s bait and switch) and that’s the business of it. Additionally, I’m buying a Honda Fit, where they make about $300 so they’re not going to budge on the price at all. He is talking to me like I am an uninformed child who just grew up. I’m sorry sir but that is rude. You know how you approach a situation like this? “Hi Ben L., I know we had quoted you $19,317 but I am sorry I cannot give you this car at that price. It is company policy that we had to add packages to the car and unfortunately we cannot adjust the price at all, I hope you will still give us your business and I am sorry there’s not more I can do” But no, that is not what he did, instead he CONTINUED his attitude. He mentions that they offer 6 free oil changes, to which my friend, seeing how upset I was that this man was so rude, disrespectful, and condescending, says “the free oil change is whatever.” He proceeds to respond with “oh?! It’s whatever? So you don’t want it? I can tell Sy (points to Sy) to just take it out of the offer because it’s whatever right” I simply told him “Stop. That is not really necessary right now.” No sir. No. You don’t need to give us attitude right now. Why is that even REMOTELY necessary to speak to my friend like that? Does that make you feel better? Does it help you sleep better at night to speak that way to a lady whose husband passed away and so she asked her friend to help her buy a car for her daughter? I hope it gave you all that satisfaction. At this point, I simply just told him, can you just throw in the all-weather mats and we’ll get this sale done. I wanted to at least have my friend’s daughter leave with a car that she really wanted and for Arthur to get out of our faces. I am sorry this is such a long post, but this type of customer service is ATROCIOUS. More

Best Honda dealer to buy from We were in the market for a Honda Accord and a friend of mine told me to come look for Chay in the internet department. Very professional and friendl We were in the market for a Honda Accord and a friend of mine told me to come look for Chay in the internet department. Very professional and friendly guy. He knows a lot about the products he sells, unlike the other dealerships that I have been to in the past. The transaction was quick and painless and he provided excellent service. No one likes to be at the dealership all day! If you're looking for a car I highly recommend Chay Taing as your next sales guy! More

Professional service defies stereotypical expectations From the time we met Stephanie at Goudy Honda, she had made a good impression on us, which was later proven to be consistent to her character. W From the time we met Stephanie at Goudy Honda, she had made a good impression on us, which was later proven to be consistent to her character. When inquired of something that she doesn't know the answer to, she remained honest, polite, & meek, & did not pretend to know something that she doesn't know. She never overstepped her boundaries but remained professional. She would not make decisions outside of her own sphere of position & responsibility but always informed us that she would ask her superiors followed by doing so when it was applicable. She was reliable & responsible, she called & followed up on the day after we first made our appearance at Goudy Honda. There is a stereotype about car dealers being with guile, using underhanded & deceitful methods such as subtle manipulation, giving pressure, & dishonesty in order to succeed in making sales. Such ones may become successful sales people & pass as good car dealers, but may not necessarily pass as good people. Contrary to stereotype, it is not so with Stephanie. She made us as customers feel she was not just only interested about closing a deal, but showing courtesy she was never pushy, manipulative, pressuring, nor deceptive just to make a sale. She was very welcoming, easy going, courteous, patient, attentive, & cheerful while remaining professional, wherein as customers we felt relaxed & comfortable about having her presence. We enjoyed her company as a person as well as her professional service as our sales rep. during the entire process. I believe she is a good sales rep. without having to resort to methods that violate the conscience & corrupt good character. A good sales person may not necessarily make a good person, but a good person always has the makings of a good sales person. Stephanie fits this category possessing the above mentioned qualities that are welcomed & applicable in all spheres of work & aspects of life, producing favor & success in all areas. Therefore, she is a "one-of-a-kind" rarity in that field of work. Surely increased favor & eventual promotion will pursue such a one, if persistent in that manner, on their course. I recommend Stephanie Villegas as a sales rep. & she is a "keeper" to any that employ her. Thank you Stephanie! Well done & keep up the good work! More

Fantastic experience - ask for Angel Villalpando I had a great experience with Angel Villapando today (11/9), my sales consultant. He was wonderful! He was honest, friendly, not pushy and very knowle I had a great experience with Angel Villapando today (11/9), my sales consultant. He was wonderful! He was honest, friendly, not pushy and very knowledgeable. He was able to answer all my questions and had a lot of patience while I was on the phone with my insurance company. Before I drove in I spoke to him on the phone asking for him to check if he had the 2016 civic in the model and color. He called me back within 10 minutes to let me know he had the car in stock. I explained that NormReeves had given me a price and I was going to purchase the car with them but I did not want to drive in traffic. He was able to honor the same price. He definitely went above and beyond to help. Angel made this experience hassle free and I am super happy with my purchase! I will referring everyone to him. Angel was a blessing!! I also want to thank Michael Nguyen (Finance Manager). He was very nice and not pushy. I wish there were more pleasant people like both of this guys!!! They really made my experience a fantastic one! I wish them the best!! More

Great deals without the pressure Extremely satisfied with Goudy Honda dealership. As soon as I walked in, Stephanie Villegas was very attentive and provided the utmost costumer servic Extremely satisfied with Goudy Honda dealership. As soon as I walked in, Stephanie Villegas was very attentive and provided the utmost costumer service. I came in to browse for information about cars, and came out with big ol' cheesy smile on my face. I would definitely recommend Stephanie as the person to get you the best deal possible. More

Just buy a 2016 Pilot Touring It was a smooth transition from my Pilot 2012 to the 2016 Stephanie was really nice and patience with me and my husband, also She's still helping me w It was a smooth transition from my Pilot 2012 to the 2016 Stephanie was really nice and patience with me and my husband, also She's still helping me with all the questions that I have about my car. Also the fact that she speaks spanish give more confidence when I have to deal with all the questions and documantation it's nice to hear your language when you are buying a car. More

The most polite and helpful staff Being a first time leaser, Stephanie Villegas is the most helpful and polite sales person. She was so respectful and had a very professional approach. Being a first time leaser, Stephanie Villegas is the most helpful and polite sales person. She was so respectful and had a very professional approach. I am beyond satisfied with her because she really took her time to explain to me in detail every aspect there is to know about purchasing and leasing a car. In a moment where a big decision needs to happen, Stephanie made sure I knew everything there is to know. She constantly made sure I understood and when it came time to showing me my car she really sold it to me. I am very pleased to know Goudy Honda has a worker like her. She is definitely the best sales person I have interacted with. In the end I decided to go with a lease just because of my way of life. I will most definitely be going back to her for my next trade in. More

Great experience buying a car! I recently purchased a certified used vehicle from Angel. I had an excellent experience, Angel was very informative, patient, and kind. I mean really, I recently purchased a certified used vehicle from Angel. I had an excellent experience, Angel was very informative, patient, and kind. I mean really, that's all you can ask for from a salesperson. Before I settled with Goudy Honda, I looked at Norm Reeves, Nelson Honda, and Honda of Downtown. Each dealership had impatient and pushy sales people. However, I never got that vibe at Goudy Honda. Even when I was contemplating between buying a Civic and an Accord, Angel never pushed me and calmly informed me of the pros and cons of each vehicle. I really appreciate Angel's professionalism and would recommend him and this dealership to any of my family or friends. More

Best car buying experience! A year after buying my first car at Goudy, I came back again, twice! Brought my mom and mother-in-law. Javier helped us. He took his time and didn't A year after buying my first car at Goudy, I came back again, twice! Brought my mom and mother-in-law. Javier helped us. He took his time and didn't rush us on making the sale on both occasions. We got the best APR and a great deal on the 2015 EX Accord and CR-v. He definitely exceeded our expectations and highly recommend him. He's honest, patient and thorough. Thank you Javier. We need more sales people like him. More