Goudy Honda - Service Center

I have written many reviews on different things and all have been positive ones. This is my first negative one. This one is for Honda Goudy Repair and Honda Roadside assistance, not for Honda Goudy Sales. have been positive ones. This is my first negative one. This one is for Honda Goudy Repair and Honda Roadside assistance, not for Honda Goudy Sales. I bought a car from Honda Goudy, it’s less than 2 yrs old and well within the 3 yr maintenance plan. The battery died all of a sudden which was weird as even with the pandemic on, I drive my car every day. Anyways, it could happen to anyone so I called Honda Assistance who sent AAA promptly who jump started the car. I kept the car on for quite some time to charge the battery. I drove around for some time as well. The next day, the battery was dead again which made me think it may be a faulty battery or may be I didn’t drive around much to charge it. I called Honda Roadside again who sent AAA promptly. This time I asked AAA to check if the battery is bad and they checked and confirmed it was bad. They jump started my car and I decided to go to Goudy Honda repair to replace the battery as I was withing the maintenance plan of 3 yrs and here’s where all the problems started. When I went to Goudy Honda Repair, they checked the battery twice and the battery report came out clean. They said they couldn’t change the battery if the report is clean. I considered that fair so I told them that if it dies again, I would have to call Honda Roadside assistance again and we would just be going in circles. To that I was told that if the battery dies again, I should ask Honda Roadside to tow the car and if the battery check failed then they would replace it. I asked what if I spend all this time towing the car and for any reason the battery check didn’t fail. To that I was told then the battery can’t be replaced. So I told them that it doesn’t make sense for such a policy in place and to treat customers like this. I realize that you can’t take my word to change a battery just because I said it’s bad and my car won’t start but I have proof that the battery is bad as I have called up Honda Roadside twice already and potentially will call them again and the AAA agent that Honda Roadside sends itself is saying it’s a bad battery is proof that whether the battery is bad or not, the calls continuously being made about it including a person having to jump start the car everytime is proof enough. Goudy Honda Repair said that they can’t co-ordinate with Honda Roadside Assistance. I had enough by then so I left Goudy Honda Repair, drove the car for quite a few hours just to ensure that it’s charged enough. The next day the same problem. So I called up Honda Roadside this time to see if they would be more helpful and their response was they cant do anything other than just send a person to jump start and I would have to take it up with Goudy Honda Repair for a battery change. I had gone thru enough by then and knew Honda wouldn’t help me so asked to at least be transferred to the complaints dept. I was transferred to a message saying the office is now closed. What poor service for Roadside Assistance to be talking to an upset customer and just transferring them to a service that is closed and doesn’t take voicemails. I am sure they could have checked the hours of operation before transferring. It was more like ok let’s move this problem to someone else. I dont know if this is a Honda Roadside Assistance or Goudy Honda Repair issue as this seems like a broken policy of Honda overall where they can’t co-ordinate between teams. One would expect that even if it’s a broken policy, a simple verification would help here as Honda Roadside Assistance has to pay AAA everytime they send a person to jump start not to mention an upset customer. I would have expected more from Honda. Clearly, they have good cars, they sell well but when it comes down to post sales you are on your own. Let’s be real here. When you go to buy a car, you have the sales people try to incentivize you by throwing in a freebie here and there just to make a sale but when it comes down to post sales, let’s treat the customer like crap because now the sale is made. Thanks Honda for treating your loyal customers like crap. You can be well assured that I will not be a returning customer for sure. More

Bad outfit for service. You bring your vehicle for warranty work. The Service Center tries to tell you the vehicle is not covered under warranty. When they acknowledge it is the work is performed you warranty work. The Service Center tries to tell you the vehicle is not covered under warranty. When they acknowledge it is the work is performed you get your vehicle back with an extra 50 miles on the odometer. Shady outfit, be aware as a consumer. More

I never want to go back there as long as that guy Dennis is there I feel he treated me like a second class person is there I feel he treated me like a second class person More

Rating I provided is for advisor and the tech that worked on my car.... Recently visited Goudy Honda to service my 2019 Clarity EV (still well within warranty). Was approached by an adviser named Neil He. I on my car.... Recently visited Goudy Honda to service my 2019 Clarity EV (still well within warranty). Was approached by an adviser named Neil He. I explained my problem with my vehicle (car will not charge) and he suggested I should take it back to the Honda dealership where I purchased it for warranty repair. I said, "why do I have to take it back, I am allowed to take it to any Honda dealership for work"? He then said that it may take all day or even overnight to give me a diagnosis. I kindly replied and said not a problem I'm not in a hurry to get my car back. A few hours passed Neil called me stating they didn't find any problem with my car charging port and car is ready for pick up. I returned to Goudy and picked up my car assuming the problem was with my home Level2 charger. The technician did not even charge one bit of electricity as I realized I left Goudy with less battery percentage than when I dropped it off in the morning. I got home and tried my Level2 & the OEM Honda Level1 cable (on multiple indoor home power outlets) again and its still not charging. Later that evening, I reviewed the dash cam footage while my vehicle was there. One thing for sure is they did not plug my car into their Level2 charger for more than 3 mins. I carefully reviewed the video and did not see their Level2 charger change any lights from the time they plug, unplug, and pull out of parking space Based on the technicians conversation with another colleague (my dash cam has audio recording too), he does not appear to know how an EV work. I called and left a message for Neil to return my call and its been more than two days and I have not heard back. I also did an online chat on Goudy's website to express my concern and I have yet received a call back from a manager that I was promised to. NEVER WILL I GO BACK TO GOUDY FOR SERVICE! Their service is terrible and they should have a certified trained EV technician to even touch this type of vehicles. Since then, I have made an appointment with another Honda dealership to take my EV in for diagnosis. More

Terrible Customer Service from Front Desk Service Department : A while ago I went to pick up my car and felt like I was bothering the two ladies behind the counter. I walked in and waited awk Service Department : A while ago I went to pick up my car and felt like I was bothering the two ladies behind the counter. I walked in and waited awkwardly for several moments for someone to acknowledge me. (I was there in the 6 o' clock hour and they close at 7.) I was the only customer there! They were busy with end-of-day paperwork and didn't bother to look up or greet me. Then the lady on the left looked to the lady on my right and said something to the effect of "I'll finish the paperwork if you help her." Then, and only then did she say she was going to help me...all I felt was like I was interrupting them! I email the manager because I believe in solutions and not going directly to yelp with a negative review... But it's been months now, with no response. I was in the midst of making my service appointment when I remembered my last experience and feeling like a 3rd wheel! Then when she presented the bill to me, I didn't see the itemized list of work completed, so I asked where the list was... (as I was actively looking. ) She was pretty short with me and said something like "if you look on the first page, it's there." I don't look at service notes everyday so I'm not familiar with where things are located! It's bad enough that women do not get respect in the car industry... These woman do not help the reputation. I've never had an positive interaction with a female at Goudy. Everytime I ask a female a question, she can never give me a direct answer. She always has to ask someone else. Sadly, these guys are within walking distance, but I don't think I want to give them my business anymore. More

Great experience in service department Great experience today at Goudy Honda, Daissy Cabrera she is service consultant answerd all the questions I had on my car for its oil services. Great experience today at Goudy Honda, Daissy Cabrera she is service consultant answerd all the questions I had on my car for its oil services. More

Check emissions system Traveling from coast to coast is my summer pass time. Arrived from Illinois when the xx emissions system was on. Chris serviced the Vehicle on the sp Traveling from coast to coast is my summer pass time. Arrived from Illinois when the xx emissions system was on. Chris serviced the Vehicle on the spot. Awesome services as other centers refused to assist this cross country H. Odyssey driver. Car was cleared and back on the road with peace of mind. Thanks you!! More

passenger side door actuator fails 1 wk after drvr sd After dissatisfying ordeals at the Keyes In Van Nuys Service center. On Saturday at about 08:00 AM on July 28, 2018 I took my 2015 Honda CR-Z to After dissatisfying ordeals at the Keyes In Van Nuys Service center. On Saturday at about 08:00 AM on July 28, 2018 I took my 2015 Honda CR-Z to the Gouda in Goudy Alhambra Service Center. I was hoping for a more efficient experience. I was having door actuator problems, again; this time, with the passenger door. (One two weeks ago, my driver side door actuator had failed, and was replaced. Reviewed on Dealer Rater. Com 7/23/18) My information was taken, and my car was taken in to be inspected. I asked whether or not a “loaner” car was available- but there were none. I asked whether or not there was a shuttle service, and I was sent into the cashier office, there, I was directed to sign up for a shuttle, and then, to wait for the shuttle, outside, in one of two waiting areas. I was “shuttled home,” and there I sat until about 12:30PM with the “official” diagnosis- my door actuator was defective, The dealership did not have the part, dejavú, it would have to be ordered, and the Service Advisor assured me he’d put in a “rush request,” and that the part would be in on Monday July 30, 2018. I told him that it sounded fine to me, but I’d need a car to get to work on Monday, and Tuesday. He told me that all the loaner cars were out. He had no car for me. I told him that it was ok, and that I’d be back at the Service Center to pick up my car. He told me that my door panel was disassembled. I mentioned to him that at the previous dealership- they had reassembled my door panel, and I just “rescheduled” for the following Saturday. The Service Advisor told me that he could not leave my “ticket” “open” that long. The Service Advisor told me that he could reassemble my car, and that it would take about an hour. (1:30PM) He also made understand that I would have to bring my car back in on Monday July 30, 2018, after work; and that he’d have a “loaner” car available. I asked him, if he could arrange for the shuttle to pick me up, and to drive me back to the dealership. He told me that the shuttles didn’t start “Pickups” until after 2:00PM. I told him that it was fine, and that if I could, I’d get a ride, and i’d call him to let him know. ( I got a ride. I left him a voicemail.) On Monday, July 30, 2018, after I left work, I drove back to the Service Center- I did not see the service Advisor with whom I dealt with Saturday. And, after waiting, unassisted, for about 25 minutes- another gentleman came to my driver side window. I explained to him that I was told, two days earlier, to return on Monday to have a “rush ordered” door actuator installed on Tuesday, and to pick up a “loaner.” I was told that “my” Service Advisor was gone, and there were no loaners left. I asked whether or not the part had come, since, if it wasn't in- there was no sense in leaving my car. He checked, it wasn’t in; and, it wouldn’t be in until Wednesday August 1, 2018. I asked this Service Advisor whether or not they were “pressured” by upper management about leaving “customer repair tickets” open? He just gave me a puzzled look, as he shook his head, no. I thanked him, and I asked him to leave a message advising my original Service Advisor that I had stopped by, per our earlier agreement, and I left. No call on Wednesday August 1, 2018. On Thursday, August 2, 2018, I called the original Service Advisor, and I got his voicemail- I left a message. Later. that day, the Service Advisor called me back to advise me that they had received the door actuator. I offered to take my car back in, after work, on Thursday, and I advised him that I’d need a “loaner,” in order to get to work on Friday. He didn’t believe that any “loaners” were available. I offered to bring the car back. First thing, on Saturday August 4, 2018 He gave his ok. On Saturday, August 4, 2018, at 7:00AM- I took my car back in to the Service Center. I was “processed in,” again, the original Service Advisor wasn’t in yet, so I had to explain the story to a third Service Advisor, who told me that he’d see to it that the original Service Advisor would be made aware. At about 7:45, I rode my bicycle home. At 3:50PM, I still had heard from no one,; therefore I called the original Service Advisor hoping for some status on my car. The call went to voicemail- I left a detailed message, and I requested a call back. After an hour, without receiving a call back, I wondered, whether or not, the original service Advisor even reported to work- I called the Service Office to verify, and to advise that I had heard nothing, and an hour earlier, I had left a detailed message requesting status on my car. I was told that the Original Service Advisor, had reported to work, and that the Service Representative who answered the phone, would walk over, herself, to talk to him. About a half an hour later, I received a call from the original Service Advisor, who let me know that the mechanic had just finished putting my car back together, and that it was ready for me to come and pick it up. I requested that the Service Advisor arrange for a shuttle driver to come and “shuttle” me back from home to the dealership. He verified my home address, and said he would. He called me back promptly to advise me that the driver was about thirty minutes away, and that she would call me when she was on her way to pick me up. Soon thereafter, I received a call from the shuttle driver- she was on her way. I was waiting out in the front of my residence when she arrived. I was “shuttled” back to the dealership. The Service Advisor greeted me, apologized for the longer than usual duration fro the repair work, and directed me to the cashier. I expressed my concern about being referred to the cashier, since previously the Service Advisor had told me that my third party warranty deductible of $100.00 had been waived. He assured me that it was, indeed, waived, and it was just to finalize the paperwork. I thanked him, I walked to the “waiting area,” and my car was driven up to where I waited. Mission accomplished. Whoo wee! More

Disappointed I bought my CRV here in 2009 and the level of customer service was superior. I havent been here in a couple of years but had to go for couple of recal I bought my CRV here in 2009 and the level of customer service was superior. I havent been here in a couple of years but had to go for couple of recall notices. I was shocked at the deterioration of customer service. The service technician was a condecending and passive aggressive. He also gave me a list of issues my car supposedly had. After he lists what sounded like thousands of dollars of work, he then tells me some of it is preventative maintenance—which part I have no clue. Part of the services needed were supposedly brake pads. He explained that mine were at 3mm and they need to be changed at 2mm. I decided to take my car to another place where I was told I didnt even need brake pads yet. I WILL NEVER GO BACK TO GOUDY HONDA. Both my mother and I will be purchasing new Hondas in the next 6 months and it wont be from here. More

Worst experience ever!!!!! Service department is a joke I went there for some repairs on my civic and I ended up getting scream at over the phone by Dennis a so call service adv Service department is a joke I went there for some repairs on my civic and I ended up getting scream at over the phone by Dennis a so call service adviser. He's rude and deserves to be fired. Let's not talk about the other incompetent name Alex he's the one who started all, I been a costumer for more than 17 years and on those long years I have not been so upset at someone like I was on Friday when I spoke to these clown name Dennis. He told me that he did not care how long i been a costumer that him Jonh and Alex were going to put the service department back in order and that should be thankful that he was doing me a favor on re checking on my car for free! Since they charge $140.00 to do so I told him look if you know how to do your job right you will see on the history of my cat that I have not pay 140 before because my car has always been service at the dealership and therefore I don't have to pay since you guys do the work on it. And that's besides the point I had taken my car to get inspected and I ask to do a full diagnosis on my cat before doing any job like that if my car needed a big job and it was more that what my car is actually worth then why do it. Its time for a new one. But They didn't do what I ask they just told me that my car needed a change of the power steering wheel pump but it could wait, then went a head and replace the 02sensor and the camshaft and for that I had to pay 1,011 Then I take the car home and the check engine light came on and I call the guy Alex and he's like well I don't know you must had done something and then he's like I can't tell you nothing if you don't bring the car here. I take it in on Friday and these xxxxxxx Dennis tells me that my transmission is Done!! And that I should be greatfull that I was not getting charge. By him telling me that! I was like are you kidding me that's why I took the car over for you guys to see what the probleam was I pay 1,011 to get the problem fix and now you tell me these do you not think that if I was able to pay 1,110 dollars I can't pay for your stupid 140???to tell me that the first job that you guys did was not done right? He was getting loud and I say that I wanted to talk to Mr. Jim and he say it does not matter what he says Jonh the new service director is above him and there for what Jim says is nothing, when he told me that I truly lost it who is he to say things like that then I ask to talk to Jonh and he say he's gone for the day and it was not even 430 I was like really I went to the shop to pick up the car and there he was. I just think that if these so call Jonh did not wanted to talk to me why hide. At the end of the story I spoke to chassity and she and Mr. Jim got things taking care of. I have been going and sending business to that dealership that I had never ever expected to write these. I know Mr Tony, Mr. Jim, Tito Rosales Michael Deville Alfonso, Yohan, almost everyone there and had always treat me like family until now that I had these undesirable experience in that department. I do want to make clear that not everyone is bad but the bad ones should be cut off before they keep desapointing the costumers. More