Grand Prairie Ford

One of the worst purchase experiences I have ever had. Sent someone from my company with a cashier check and they still wanted references, credit app and other information. I buy several trucks a year and Sent someone from my company with a cashier check and they still wanted references, credit app and other information. I buy several trucks a year and this will be my first and last from Grand Prairie Ford. In fact, I may look at other brands moving forward because of this experience. More

The dealership was nice and inviting. The door was opened for us, I had several people check on us during the visit. Ron was able to get me into my first brand new vehicle and I didn’t ha The door was opened for us, I had several people check on us during the visit. Ron was able to get me into my first brand new vehicle and I didn’t have to settle for something else. More

1. OUR SALES ASSOCIATE WAS AWESOME! (responsive, compassionate, helpful, honest, personable) This was the only good part of the experience 2. We showed up with cashiers checks to pay for the vehic compassionate, helpful, honest, personable) This was the only good part of the experience 2. We showed up with cashiers checks to pay for the vehicle, yet we were forced to submit to a CDK/OFAC credit check. We objected strongly and yet were forced to submit to this, and nobody could give us a reason other than a stupid Berkshire Hathaway letter. This was highly insulting and invasive. 3. Having shown up with resources to pay in full, we were required to fill out a form giving references. Astounding stupid, pointless, and screams that you don't actually care about your customers. 4. Having put down a deposit and having committed to buy the vehicle, it took over 3 HOURS to complete the transaction. Multiple times we were made to wait for long periods of time while somebody walked away with "just hang on 10 minutes", but several times that turned into 20 or more. For reference, both Pat Lobb in McKinney and Toyota of Plano have completed entire transactions with us in under 30 minutes. Guess who we'll deal with next time? Not GPF. 5. Your online photos carefully hid body damage to the vehicle. This screams of a giant lack of integrity. Aside from our sales rep and one person in finance, the entire company treated us with a huge about of indifference and/or contempt. More

I would highly recommend Grand Prairie Ford. They went out of their way to get us a great deal on our new Ford truck, easy to work with and our salesman/Product Specialist, Ryan Wickham, went o They went out of their way to get us a great deal on our new Ford truck, easy to work with and our salesman/Product Specialist, Ryan Wickham, went out of his way to help make the buying experience easy. We are very happy with our purchase. More

We’ve bought several trucks from Grand Prairie and Jackie Mercer always makes our sale easy Mercer always makes our sale easy More

It was a helpful place they explained everything in detail and even tho it was hot they offered us water to stay fresh detail and even tho it was hot they offered us water to stay fresh More

The experience was great. Happy with the purchase I'm big fan of the 2 years of free oil changes Happy with the purchase I'm big fan of the 2 years of free oil changes More

Great service and got me a great deal on a brand new car. I like my new car I like my new car More

Great product knownledge and very accomodating. Max was able to anser every question and we were in and out with new truck in an afternoon Max was able to anser every question and we were in and out with new truck in an afternoon More