Grand Prairie Ford

Jackie was great! Went to preview a Ranger yesterday, took my partner back today and drove out in a F150 XLT. took my partner back today and drove out in a F150 XLT. More

Thx to Jackie, always helpful! See you next time. Service always great too! always great too! More

Jackie was the best salesman. He showed me exactly what I was looking for and didn't try to upset me into something I didn't want. He also listened to my needs/wants and understood that when I said what I wa was looking for and didn't try to upset me into something I didn't want. He also listened to my needs/wants and understood that when I said what I wanted for financing, that was what I wanted. Such a great experience! More

Great customer service and I will definitely consider buying a new vehicle here in the future. I would recommend them to my friends and family buying a new vehicle here in the future. I would recommend them to my friends and family More

Jackie Mercer is an absolute joy to work with. He made the car buying process easy and is an all around great guy! Happy customer! the car buying process easy and is an all around great guy! Happy customer! More

Jackie was great, he was hard working when it came to coming to an agreement on price, good on returning messages and updating when new stock arrived, excellent salesman class act coming to an agreement on price, good on returning messages and updating when new stock arrived, excellent salesman class act More

It's difficult to establish a relationship with a dealership that's based on trust and these people are FAR from trustworthy. Be careful! Once you're back with finance be sure to fact-check anything dealership that's based on trust and these people are FAR from trustworthy. Be careful! Once you're back with finance be sure to fact-check anything Melissa tells you. My husband went in with preapproval and they asked if they could try to get a lower percentage so he allowed it. They came back with .53% lower which was ok with us, but according to the finance lady, she said that in order to get that rate we had to add GAP we denied GAP several times then she snuck in their BS platinum coverage. She said that was another way to keep the rate lower. I asked several times if we were to remove to platinum would that change our payment and she said no because our interest rate would increase. I called the finance company after the fact only to discover I had been lied to. I did the math and I had my brother in fiance look over the numbers and sure enough, even with the .53% increase, my payment would have been $31 cheaper because the car would have been $2000 cheaper without the added coverage. Sure, it's only $31, but it's the dishonesty that I can't get past. She told me it wouldn't have a difference and the payment would be the same. Lies. I called several times to discuss this only to get a return call because I left a bad review... that's shady. None of the managers returned my call. Interestingly, when we were looking for a vehicle they did not hesitate to call many times. In the future, I will absolutely make sure this doesn't happen again by checking with the finance company PRIOR to signing or having my husband sign. It's definitely a learning lesson and I most certainly will not return. There's no rectification for this and that's ok. You live and you learn. More

The process was quick and easy. Everyone went above and beyond to make this purchase go as smoothly as possible. We did most of the work over the phone and when we showed up it took 30 minutes or less to beyond to make this purchase go as smoothly as possible. We did most of the work over the phone and when we showed up it took 30 minutes or less to make the transaction. We will definitely return for future vehicles. Thanks again More

Great experience. Ricardo was professional and worked hard to get me as close as possible to the price I was looking for. I will be back. hard to get me as close as possible to the price I was looking for. I will be back. More

Yes was very good my saleslady was great Her name was Yes was very good my saleslady was great Her name was Brenda Rosa my name Rex she was great I never deal with anyone like her she number one in my Yes was very good my saleslady was great Her name was Brenda Rosa my name Rex she was great I never deal with anyone like her she number one in my book she was very sweet More