Grand Prairie Ford
Grand Prairie, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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I recently purchased a car from this dealership, and my experience was nothing short of exceptional. David Ebrahim provided truly top-tier customer service from start to finish. He was extremely communicat experience was nothing short of exceptional. David Ebrahim provided truly top-tier customer service from start to finish. He was extremely communicative, well-spoken, and made everything clear and easy to understand. David went above and beyond to make sure I felt comfortable and confident throughout the entire process. He was friendly, professional, and genuinely cared about finding the best fit for me, not just making a sale. His attention to detail and commitment to great service really stood out. Overall, I’d rate my experience a 10/10 I highly recommend David Ebrahim, and I’ll definitely be referring all my friends and family to him! More
A really great experience. They were super helpful and caring. They made sure I was clear with every decicion I made! Thank you for the help! They were super helpful and caring. They made sure I was clear with every decicion I made! Thank you for the help! More
Phenomenal communication from Jackie and a pleasure to deal with Max. Max and Jackie are phenomenal deal with Max. Max and Jackie are phenomenal More
Great group of people. Highly recommend. Joseph and Joshua were great to work with. Five star staff Highly recommend. Joseph and Joshua were great to work with. Five star staff More
It was a great experience. From sales, finance, and others they made the process really easy. From sales, finance, and others they made the process really easy. More
Great with sales horrible in finance but it didn't matter I paid cash Finance lied I paid cash Finance lied More
Very professional and worked a great deal Raul was the ones who helped me and he did a great job! ones who helped me and he did a great job! More
Buying a vehicle online requires trust, honesty, and transparency from the dealership. Unfortunately, that was not my experience. From start to finish, this process revealed a clear lack of integrity, p transparency from the dealership. Unfortunately, that was not my experience. From start to finish, this process revealed a clear lack of integrity, poor communication, and disregard for customer satisfaction. When the vehicle arrived, the windshield had two large cracks that had already started running, forcing me to replace it immediately at my own expense. The transport company provided photographic proof that the damage existed before the vehicle ever left the dealership, yet no one disclosed this prior to the sale or took responsibility afterward. That kind of deception is unacceptable. Even though I have a credit score over 800, the dealership refused to allow me to arrange my own financing. Instead, they insisted I use their financing company and locked me into a rate that was far higher than what my own bank offered. It was clear this was done for their financial gain, not my benefit. They were also relentless in trying to upsell me on products I did not need, including extended warranties and add-ons that I had clearly stated I was not interested in. This aggressive sales approach only reinforced my impression that their focus was profit, not the customer. Upon delivery, I also discovered that while two of the tires were new, the other two were old and worn — another important detail that was never disclosed. Overall, my experience with this dealership has been extremely disappointing. The lack of honesty, transparency, and professionalism made what should have been an exciting purchase incredibly stressful. I would strongly advise others to proceed with extreme caution when dealing with this dealership. Trust and integrity should come standard with any sale — this business failed on both counts. More
Consistent communication and willingness for compromise Very respectful, patient and can tell he enjoys his job. Great follow up after the sale also Very respectful, patient and can tell he enjoys his job. Great follow up after the sale also More



