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Grand Prairie Ford

Grand Prairie, TX

4.7
1,871 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,871 reviews

March 06, 2020

Jackie Mercer is always great! He always makes the car buying process easy. The second car I’ve bought from him ! Many more to come! More

by M.peterson1992
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaypher Ashe
Mar 09, 2020 -

Grand Prairie Ford responded

Thank you from all of us here at Grand Prairie Ford, and congratulations on your new vehicle!

March 05, 2020

Had a wonderful sales experience so it made sense to make sure Grand Prairie Ford handled all my service needs. Had it in for my first service and as expected had a great experience! More

by EBrown
Recommend Dealer
Yes
Employees Worked With
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Perales
Mar 06, 2020 -

Grand Prairie Ford responded

Thank you for your positive feedback!

March 04, 2020

Great friendly service all around, helpful, would definitely recommend. Grand Prairie Ford is the place to go for a new or used vehicle in Dallas More

by Kelleydavis2019
Recommend Dealer
Yes
Employees Worked With
Jose Carlos Cervantes
Mar 05, 2020 -

Grand Prairie Ford responded

Thank you for your positive feedback!

March 04, 2020

Max did a great job and gave me numbers I could work with. He also got my friend a car the next day. Loved It! More

by Yugiiexia
Recommend Dealer
Yes
Employees Worked With
Max Coker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

Grand Prairie Ford responded

Thank you for taking the time to leave us a positive review!

March 04, 2020

Best car buying experience ever by far! Would definitely recommend to anyone wanting to buy a new or used car! Management and sales staff top to bottom were outstanding! More

by tnttodd46
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Poe, Chrissy Medfotd, Savannah Wolters
Mar 05, 2020 -

Grand Prairie Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

March 02, 2020

F150 Purchase Working with Savannah and Jackie was a pleasure. We talked about what I wanted and what I was willing to pay for a new truck. They showed me trucks wi More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karla Corralejo, Savannah Wolters
Mar 03, 2020 -

Grand Prairie Ford responded

Thank you for your positive feedback!

February 29, 2020

The service was great. My service advisor Anthony was courteous explained everything thoroughly. The cashier Ms Amy was courteous and nice as well as Ms Dona More

by ccb1952
Recommend Dealer
Yes
Employees Worked With
Anthony, Amy, Dona, Jose Arellano
Mar 02, 2020 -

Grand Prairie Ford responded

Thank you from all of us here at Grand Prairie Ford!

February 27, 2020

Jackie Mercer did an exceptional job during our recent purchase of a 2020 Ford Explorer. He took the time to answer all our questions while walking us through the process. Top notch employee!! More

by Ah
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Grand Prairie Ford responded

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

February 26, 2020

Thank you for helping us get out of our super high interest rate vehicle. The payment is a little more than what we wanted, BUT it’s going mostly to principle now, rather than interest and I gained a More

by jessibrien
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2020 -

Grand Prairie Ford responded

Thank you for taking the time to leave us a positive review!

February 25, 2020

This would have been a 5 star rating had it not been for the finance guy, Arturo, that changed his friendly attitude to be very dismissive of myself and my dad after we kindly made it clear we didn't want More

by UT Car Owner
Recommend Dealer
Yes
Employees Worked With
Arturo Cardozo, Christopher Watkins
Feb 26, 2020 -

Grand Prairie Ford responded

Thank you for taking the time to leave us a review. We always appreciate feedback from customers, and we are so sorry to hear about your less than fantastic experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service, and we apologize for the delay in the delivery of your vehicle. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact John Poe at 972-859-5410 or Jpoe@grandprairieford.com and we will do our best to make this better.

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